Perot Systems Expands Relationship With Volkswagen of America, Inc.; New Five Year Contract Increases Ongoing Services for Automotive Leader
PLANO, Texas, Oct. 11 /PRNewswire-FirstCall/ — Perot Systems Corporation today announced a five-year Business Process Outsourcing (BPO) agreement with Volkswagen of America, Inc.
Perot Systems, under terms of the contract, will maintain responsibility and management of Volkswagen of America’s Contact Center, including the staffing and training of personnel, and will leverage its core business infrastructure and expertise in hiring and human resources management to attract top talent. The majority of the work will take place in Rochester Hills, MI.
The contract represents an additional commitment between Volkswagen of America and Perot Systems, who have had a working relationship for more than 11 years, including oversight and management related to its Contact Center. In addition, the contract adds an additional two years to a previous five-year contract signed in 2002.
“The Volkswagen/Audi brands are synonymous with excellence and high quality — the same values that are the hallmark of Perot Systems,” said Bob Mattana, Perot Systems vice president and Commercial Group leader. “The synergy between our two companies is vital to ensuring a positive experience to the customer. Perot Systems’ experience and knowledge of process outsourcing, and the dedication our employees demonstrate day in and day out will help ensure that Volkswagen remains a leader in providing best-in-class customer service.”
The Volkswagen of America Customer Contact Center handles millions of contacts annually, across all aspects of the relationship life cycle with existing and potential Volkswagen and Audi brand customers.
About Volkswagen of America
Founded in 1955, Volkswagen of America, Inc. is headquartered in Auburn Hills, Michigan. It is a wholly-owned subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. The fourth-largest producer of passenger cars in the world and Europe’s largest, the Volkswagen Group operates some 35 manufacturing facilities in 15 countries across five continents. Brands in the Volkswagen Group include Volkswagen, Audi, Seat, Skoda, Bentley, Rolls- Royce, Lamborghini, and Bugatti.
Volkswagen of America markets a full line of Volkswagen and Audi vehicles through a network of some 600 Volkswagen and 265 Audi dealers in the United States.
About Perot Systems
Perot Systems is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in Plano, Texas, Perot Systems reported 2003 revenue of $1.5 billion. The company has more than 15,000 associates located in North America, Europe, and Asia. Additional information on Perot Systems is available at http://www.perotsystems.com/ .
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