February 4, 2003
Volkswagen of America, Inc. and Audi of America, Inc. today announced a customer service action in which the companies will ultimately replace the ignition coils in all 2001 and 2002 model year cars equipped with certain engines that have been experiencing a higher-than-normal failure rate. Also affected are very early production 2003 models.
The companies are currently notifying all customers potentially affected and are initially replacing those ignition coils that fail at no cost. The updated customer service action, replacing all ignition coils whether they fail or not, will be implemented in the coming months.
“We know that some ignition coils installed in our cars are not up to our high quality standards, and we are determined to do the right thing for our customers. The right thing to do is to fix every single car with these coils by replacing them whether they are broken yet or not. That is exactly what we will do as soon as we have the parts,” said Gerd Klauss, president and CEO, Volkswagen of America, Inc.
The vehicles affected in this action include cars equipped with 1.8 liter engines, which includes the Audi TT and A4; and the VW Golf/GTI, Jetta, New Beetle and Passat. The companies also included the Passat W8 engine, all VW’s equipped with the 2.8 liter VR6; as well as the Audi 3.0 liter V6 engine. In total, approximately 530,000 cars are affected by this action.
The ignition coils provide electricity to the engine’s spark plugs during operation. Volkswagen and Audi have recognized through service reports that the ignition coils used in the products listed above have a higher-than-normal failure rate. If an ignition coil fails, the check engine light/malfunction indicator lamp will blink. The car’s performance may, in some cases, become rough and/or the engine will lose some power and the car should be taken to an authorized dealer for repair. The engine and its electronic controls are designed to keep the vehicle running. Some deterioration in performance, however, can be expected.
Volkswagen and Audi are announcing the following customer service action:
The supplier is working triple shifts and seven days a week to make as many new parts as possible. Additionally, a second supplier has been activated.
Soon customers will be notified by mail that Volkswagen and Audi will proactively begin replacing all ignition coils in cars potentially affected, whether a failure has occurred or not. This action will begin in the coming months as soon as replacement ignition coil supply volumes will allow.
In order to minimize inconvenience to customers during repair, Volkswagen and Audi dealers will offer alternative transportation at no cost.
Customers with questions should call VW Customer Relations toll-free at (800) 822-8987 or Audi Customer Relations toll-free at (800) 822-2834.