Originally Posted by NJRoadFan
Have you ever tried to have a TSB done at some dealers? Sometimes its just easier to fix it yourself when they stonewall you.
Tell me about it - I took my B8 in for front end suspension/steering squeak and told them I occasionally had a "shudder" at very low speeds.
Was very nice and mentioned that I thought maybe there was a TSB that covered this kind of thing - could they look into that?
Also mentioned that having the sunroof open at about 40 mph in the "comfort" position really makes the cabin buffet and resonate like a big drum, maybe they could check for a fix? (I know there is a TSB out).
They fixed the squeak (defective ball joint) but from my perspective didn't try hard at all to do anything with the other problems. They were resolved as "could not duplicate - car is performing as designed". This was without trying to contact me to get any more info on how to duplicate the issue/problem - I'm sure the tech had no idea what to look for given the 5 words the SA typed into the system to describe the problem after I gave him ~ 1 min description with details.
"Sunroof noise at 40 mph" isn't helpful.
This has been my experience since 2001 - I need a better dealership.
Sorry - end rant - years of being frustrated just sort of boiled over I guess.
Current : 13 S5 6MT Monsoon/Black, Premium Plus
Previous : 09 2.0TQS 6M, Quartz/Black, Premium Plus ; 01 1.8T 5M, Silver/Black