Go Back   AudiWorld Forums > Audi Models > Audi A4 > A4 Cabriolet (B6 Platform) Discussion
Sign in using an external account
Register Forgot Password?


A4 Cabriolet (B6 Platform) Discussion Discussion forum for the B6 Audi A4 Cabriolet

PLEASE READ: Soft Top Recall? Class-action suit?????

Reply
 
 
 
 
LinkBack Thread Tools Search this Thread Display Modes
Old 12-05-2008, 02:53 AM   #21
AudiWorld Member
Account #: 115228
 
Join Date: Oct 2006
Posts: 195
Default It ain't over yet...

So, I got the top replaced and it looked perfect. Note that I said LOOKED, as in past tense. It lasted five days. Then, the rear window separately completely from the fabric at the top, enough that you could reach a whole hand into the headliner sandwich from outside. The part was deemed defective (obviously) by the top shop, and it is being replaced for free, but I now haven't seen my car in a week. At this rate, I am getting convertible tops more often than filling the gas tank. I hope that bad top was just a fluke, but it certainly did not inspire any confidence...
__________________
TwoSeven is offline   Reply With Quote
Old 01-06-2009, 02:50 PM   #22
AudiWorld Super User
Account #: 20495
 
Join Date: May 2001
Posts: 2,923
Default Just stopped by the board, read this thread, and wanted to wish you good luck.

Knock on wood, I haven't had a problem with the top yet, but I have to tip my hat to you for detailing the problem, your dealings with AoA, and your solutions. It's been very informative reading.

Hope the latest fix is a good and permanent solution for you!
Inquisitor is offline   Reply With Quote
Old 01-13-2009, 06:46 AM   #23
ATB
AudiWorld Member
Account #: 9764
 
Join Date: Sep 2000
Posts: 160
Default How did the 2nd Robbins top work out?

ATB is offline   Reply With Quote
Old 01-29-2009, 12:52 PM   #24
AudiWorld Member
Account #: 115228
 
Join Date: Oct 2006
Posts: 195
Default Robbins top replaced... hope I am done with this for good!

The defective top that was installed was determined to be the older style top that was built with identical materials to the factory one. Which is to say, crap. So Robbins apparently redesigned the top somewhat recently, and the new top (number three... one factory, this is Robbins #2) is great. Looks great, works perfectly, no issues at all. If I ever need to get this done again due to damage or vandalism (I hope not!) I will ask my insurance company to go to a shop that uses these Robbins tops and not the dealer.

So, for now, one vote of confidence for Robbins.
__________________
TwoSeven is offline   Reply With Quote
Old 06-06-2009, 12:01 PM   #25
AudiWorld Member
Account #: 163887
 
Join Date: Jun 2009
Posts: 1
Default A4 Cabriolet Convertible top

I am currently dealing with Audi regarding the adhesive problem on the rear window of my convertible top. Very frustrating, to think I have had this car and love it but I now have to put a new convertible top on due to a manufacturing problem with the adhesive used on the convertible top. The manaufacturer of the top should be responsible for the recall of these tops either to be replaced or repaired. The dealer would not even acknowledge the problem, so I had to go Audi with a scathing but very professional email and am now getting some response. I would not go to an outside source to have the top repaired, because then Audi would not be responsible for the top. I have just gotten 3 calls from Audithis week and one from the local dealer which I will have to return on Monday. I will advise this formum of my communications regarding this matter and will be ready for a decision of whether a soft top recall or class action suit should be filed. This information has been vital in helping through this frustrating situation. Thank you.
L. O'Grady
Lynne O'Grady is offline   Reply With Quote
Old 06-08-2009, 05:10 PM   #26
AudiWorld Member
Account #: 28703
 
shawn9766's Avatar
 
Join Date: Nov 2001
Posts: 120
Default

Hey TwoSeven

Shawn here, I dont have the issue with mine, but I have a friend with one and the window is almost out completely. I was scared it might happen to me, but I am just lucky....I guess. Any way I will check with my friend at the dealer as well and see if they can do anything to help. I hope you guys can get this resolved. I have thought of two other solutions if they dont help. One have a plastic window sewn in or buy a robins soft cloth top for 800.00
shawn9766 is offline   Reply With Quote
Old 06-12-2009, 03:31 AM   #27
AudiWorld Member
Account #: 115228
 
Join Date: Oct 2006
Posts: 195
Default

Shawn - I think it may just be a matter of time for all cars built before a certain date, like the manual transmission issue on the 03 cars. I hope you are spared - but be prepared! The top I got was over $1K (the correct top is the most expensive one Robbins makes - go figure...) and a reputable shop will need over ten hours to properly install it. So, if I had to pay for mine it would have been about $2500. Crikey.

Lynne - best of luck with AoA. I heard some people say that they were very happy with how AoA handled their top issue, and then there are also many others like me who got dealer quoted like my $6400 one and were told to go screw by AoA. I hope you get treated fairly, I know I didn't.

Also, don't be fooled by your dealer's claim to be the only place that can fix the top properly. They don't even touch tops. They send the cars out to high-quality convertible top and upholstery shops to do the work. They wouldn't bother training their techs for that stuff and buying all of the special tools. So don't feel bound to the dealer if AoA doesn't help you. If you live near Boston, let me know and I will give you the name of the shop that did my work and you can call them directly. If not, try to find a convertible top and upholstery place that works on new, high-end stuff like Ferraris, BMWs, Porsches, Bentleys, etc. and they will do the job right.

Oh, and if you want to reach me faster, try the same user name (TwoSeven) over at Quattroworld!
__________________
TwoSeven is offline   Reply With Quote
Old 06-13-2009, 08:28 AM   #28
AudiWorld Member
Account #: 74853
 
Join Date: May 2004
Posts: 1
Default got my top exchanged free of charge

Hi guys,

I had my 2003 Audi A4 Cabriolet under extended warranty, when, after 4 1/2 years the window started to get loose. As others reported the dealership declared it wear and tear and even after speaking with the manager they said that they couldn't do anything. I then accelerated things to Audi USA directly and actually researched the name of the General Manager of Audi in the US and wrote him a nasty letter.

Luckily enough, a week later I received a call from the dealership asking me to bring the car to the shop to replace the top free of charge. Btw, in San Francisco, they were asking nearly 8k to replace it, that was in 2007.

Hope this info helps.
ristedt is offline   Reply With Quote
Old 06-14-2009, 07:58 AM   #29
AudiWorld Member
Account #: 53597
 
Join Date: Mar 2003
Posts: 187
Default Been away for a while...I see the top thing still a huge issue!

Hi all.
As one who has traveled once already down this road, I implore ALL who have had issue w/ the poor adhesive to log a complaint w/ nhts.org.
When it's deemed a safetyy concern, then Audi may act more consistent / appropriately. Audi is darn lucky no one has been hurt (or worse) by a flying window at 80mph, or a backseat passenger getting conked on the head
(especially a child's small head).
A safety recall really seems like the way to go.

Though Audi finally replaced mine (see prior posts), no one at Audi could tell me if the adhesive on the replacement was any different from the adhesive on the old top (d'oh!). That means I as well as others may be revisiting this whole scenario AGAIN in a couple more yrs. Ugh!
Have to say: this whole experience w/ Audi's reluctance to amend an obvious mnfr defect has left a nasty taste in my mouth. Too bad, too...those new TT's are gorgeous! One bitten, twice shy.
Oh - and I no longer service my car at the dealer, either. As I said...bad taste.

Good luck eveyone. And pls don't forget to log your complaints.

Best,
Jill
("xaviexavie")
xaviexavie is offline   Reply With Quote
Old 06-23-2009, 02:29 PM   #30
AudiWorld Member
Account #: 115228
 
Join Date: Oct 2006
Posts: 195
Default The stock top is crap, period. If anyone needs a new one, go with Robbins.

I have 8 months on my new Robbins (they make two fabric types, I went with the more expensive one since I was gambling with the house's money!) and it still looks and works great. They claim their tops are built with superior stuff as compared to the original OEM tops.

As Jill pointed out, Audi refuses to say one word about the quality of their new tops as compared to the old. I personally think this is because admitting that the old ones were defective would invite countless warranty claims and lawsuits that they are working hard to avoid as of right now. I do believe that the new tops from Audi are better, and the Robbins tops are certainly far superior. Hope nobody here has to replace the top twice - if anyone here is facing that possibility, they probably can sue Audi.

I too STRONGLY urge all who have had this problem to write a complaint on NHTSA.gov about this, and you can follow this link to do so: http://www-odi.nhtsa.dot.gov/ivoq/

This is a safety issue, not just cosmetic, which is what Audi is claiming to screw us all out of fat wads of money instead of doing the right thing and fixing the cars. I say file a complaint, and ham it up big time. Did anybody say unintended acceleration???
__________________
TwoSeven is offline   Reply With Quote
Old 08-10-2009, 09:44 PM   #31
AudiWorld Member
Account #: 167281
 
Join Date: Aug 2009
Posts: 2
Default solution for top problem

Hi...neebie here....Have a 03 cabriolet bought used but when I bought the car, it looks to have a very new looking top. The other day when washing the car, I noticed that the lower corner of the rear window separated...was quoted 2500 to repalce the top...ouch. I used to be a luxury yacht builder so I drew on my past experties and ended up using marine caulking/adhesive to solve me problem. I chosed a 3M product...5200 marine sealant in black....this stuff stick to anything but require a 48hr cure time, some prep work and some rigging. Finished up a week ago and looking good....if anyone is interested, I can post some instructions on how to go about it....in my opinion no matter what they use to glue up at the factory, the amount of stress at the corners when the top is raised will accelerate the ware.
just my 2 cents worth....thanks
audi-fan is offline   Reply With Quote
Old 08-12-2009, 07:03 PM   #32
AudiWorld Newcomer
Account #: 167385
 
Join Date: Aug 2009
Location: Tucson AZ
Posts: 3
Default

Like audi-fan, I am an '03 cabriolet owner with a ragtop that had been separating around the rear windshield. And like him, I came up with a successful method to fix the problem.

Unlike audi-fan, however, I am not a former luxury yacht builder, but a clumsy computer nerd. So I needed a solution that would work for even an incompetent bozo like me. Here it is.

First, I needed some way to clamp the separating fabric to the metal frame. The solution is magnets. I found out that you can buy dud magnets from Ace, or you can buy good ones, i.e. coated rectangular neodymium. I got a pair of these 2"x1"x.5" ones from K&J Magnetics: http://www.kjmagnetics.com/proddetail.asp?prod=BY0X08BR . (Be careful! These are strong!)

Next I needed a good glue that would hold up through the seasons. Gorilla Glue proved to be a loser. "Industrial adhesive" from Ace was also a loser. Black caulking goo required a caulking gun that I didn't have and was too scary for me.

The winning glue: Rhino Glue. It cures incredibly fast, and so far has held solid through one Arizona winter (yes, it gets down to freezing here) and one Arizona summer, with probably over a hundred top raising/lowering events through that time. I bought the big bottle, but really all I needed was the little half oz bottle.

Application was simple. Put one magnet inside the car, on the underside of the top frame. A little dab of glue between the fabric and the windshield. Snap the other magnet on top. Let it sit there (I generally allowed overnight, although I doubt that that duration was necessary.) Reapply at the next spot.

Your total cost should be $40 for the two magnets and $10 for the glue.

This is not to say that you shouldn't pursue class action suits, call your congressman, buy a new top for $3000, etc. - I don't want to rain on your parade. But if you just want to fix the thing for fifty bucks and get on with life, a4ragtop says check it out.
a4ragtop is offline   Reply With Quote
Old 08-13-2009, 09:51 AM   #33
AudiWorld Member
Account #: 53597
 
Join Date: Mar 2003
Posts: 187
Default

Quote:
Originally Posted by a4ragtop View Post
Like audi-fan, I am an '03 cabriolet owner with a ragtop that had been separating around the rear windshield. And like him, I came up with a successful method to fix the problem.

Unlike audi-fan, however, I am not a former luxury yacht builder, but a clumsy computer nerd. So I needed a solution that would work for even an incompetent bozo like me. Here it is.

First, I needed some way to clamp the separating fabric to the metal frame. The solution is magnets. I found out that you can buy dud magnets from Ace, or you can buy good ones, i.e. coated rectangular neodymium. I got a pair of these 2"x1"x.5" ones from K&J Magnetics: http://www.kjmagnetics.com/proddetail.asp?prod=BY0X08BR . (Be careful! These are strong!)

Next I needed a good glue that would hold up through the seasons. Gorilla Glue proved to be a loser. "Industrial adhesive" from Ace was also a loser. Black caulking goo required a caulking gun that I didn't have and was too scary for me.

The winning glue: Rhino Glue. It cures incredibly fast, and so far has held solid through one Arizona winter (yes, it gets down to freezing here) and one Arizona summer, with probably over a hundred top raising/lowering events through that time. I bought the big bottle, but really all I needed was the little half oz bottle.

Application was simple. Put one magnet inside the car, on the underside of the top frame. A little dab of glue between the fabric and the windshield. Snap the other magnet on top. Let it sit there (I generally allowed overnight, although I doubt that that duration was necessary.) Reapply at the next spot.

Your total cost should be $40 for the two magnets and $10 for the glue.

This is not to say that you shouldn't pursue class action suits, call your congressman, buy a new top for $3000, etc. - I don't want to rain on your parade. But if you just want to fix the thing for fifty bucks and get on with life, a4ragtop says check it out.
You're might handy-mannish for a computer nerd!
Thanks for your input.
Mine was already replaced a while back, but I'll keep your tips near by for the inevitable. If you have a moment, pls log a complaint at nhtsa. Audi needs to come up w/ a better way to make tops. Period.
xaviexavie is offline   Reply With Quote
Old 10-07-2009, 01:17 PM   #34
AudiWorld Member
Account #: 170923
 
Join Date: Oct 2009
Posts: 1
Default

I have tried "a4ragstops" method of magnets & rhino glue, so far the window is holding in nicely but I have yet to recline the roof which is obviously the key factor in deciding if the method works well or not.
I would be very interested in finding out more about Two sevens sunroof seal method. I would be willing to have ago at this myself if I could find out more on sunroof seals & exactly how they work. Any tips on getting technical info on sunroof seals anybody?? Cross sectional shape, length / circumference etc
british gigolo is offline   Reply With Quote
Old 10-16-2009, 01:54 PM   #35
AudiWorld Member
Account #: 167281
 
Join Date: Aug 2009
Posts: 2
Default

Hey Guys.....I am posting the method in which I repaired my top....I will do my best to make it as detail as possible and please read fully before embarking on repair since you have to pick up a few things....

First of all, go to your local marine supply store ( check local directory )...pick up small tube of 3M 5200 black marine sealent they should run about 10 bucks( if they don't have the small tubes you might be stuck buying the standard caulking tube size for about 18 bucks but unfortunetly once you open one, they are only good for 2 weeks......there is also the quick dry 4200 or you can also try sikaflex 291 ( I think ) in black also.....while there pick up some small mixing sticks and small container of acetone.

start by having the top in the closed position and open it just enough to take the pressure off the corners of the glass/cloth, using a small razor blade clean off any excesss glue residue. There is no need to clean it down to the glass since any small rough sufaces will be good for bonding.
Now, starting from where the glass/cloth already separated, try to pull some more of it apart using a firm but not excessive grip....that way you are heading off any future rips.
Clean and scrape again as required and now using a rag with a small amount of acetone in it, give it a good cleaning. Put top back in the closed position
note.....xaviexavie's idea of magnets sounds really good so if you like you can incorporate that in my method.

Next....park car under car port, garage or some place with overhange and prepare to leave it there for 48hrs.......

using painters masking tape tape off any area you don't want the glue on( paint, glass, cloth )....this stuff sticks to everything!!!!

You will need to buy, rent, steal, 2 glass suction cup and some light rope( the kind used to lift panels of glass or mirror, don't need the pro model....the 5 " ones will do ). Now.....it might sound like alot of work now but remember the 2500 dollar to replace the top!!!!

start by squeezing sealent in the area where glass/cloth is still attached....about a quarted inch bead is good....be careful since this stuff is semi-runny.....once you are done attach suction cup about 1-2" from corner to glass panel. Sling rope over beam, gurter, track or hole in roof/overhang and tie to suction cup making sure you are perpendicular to glass....now pull gently so glass and roof looks to be in original position before tear.....you should check glass positon before repair and notice how it sags....if you fix the roof without lifting the glass, it will look like **** when repaired....dry but ****.....

At this point you will notice black stuff oozing out....it's ok since you have painter tape right????? now you have to clean off the goo with out making a mess....take some heavy paper or old buisness card works great....fold it at 90 degrees and scoop out the ooz....toss out card....remember....it stick to everything ( if you get any on you, clean with small amount of acetone......note...it might not hurt to put some paper towel on the inside too to avoid drips.
You might have to scoope a couple of times but when it won't ooz anymore, carefully remove painters tape and lightly wipe with cloth and small amount of acetone......if you have magnets, now is the time to use theme...they will keep the joint/seal tight as they dry.....take your time....now do the other side....don't skip steps...you have one shot at this.....now wait at least 48 hrs.....yes the full 48 hours regardless of temp....remove all rigging and if you have to, use a small amount of sealent on the outside between piping and glass....it is now fixed...( fingers crossed )...make sure to dispose of acetone rags properly...since they are flamable!!!

Fixed my top 3 months ago.....heading to winter now, no problems so far.....

excuse gammar...english second language and all.....

if you are reading this and it is not in the posting section...please let me know....thanks...K
audi-fan is offline   Reply With Quote
Old 11-28-2009, 02:00 PM   #36
AudiWorld Newcomer
Account #: 174029
 
Join Date: Nov 2009
Posts: 1
Default

Quote:
Originally Posted by a4ragtop View Post
Like audi-fan, I am an '03 cabriolet owner with a ragtop that had been separating around the rear windshield. And like him, I came up with a successful method to fix the problem.

Unlike audi-fan, however, I am not a former luxury yacht builder, but a clumsy computer nerd. So I needed a solution that would work for even an incompetent bozo like me. Here it is.

First, I needed some way to clamp the separating fabric to the metal frame. The solution is magnets. I found out that you can buy dud magnets from Ace, or you can buy good ones, i.e. coated rectangular neodymium. I got a pair of these 2"x1"x.5" ones from K&J Magnetics: http://www.kjmagnetics.com/proddetail.asp?prod=BY0X08BR . (Be careful! These are strong!)

Next I needed a good glue that would hold up through the seasons. Gorilla Glue proved to be a loser. "Industrial adhesive" from Ace was also a loser. Black caulking goo required a caulking gun that I didn't have and was too scary for me.

The winning glue: Rhino Glue. It cures incredibly fast, and so far has held solid through one Arizona winter (yes, it gets down to freezing here) and one Arizona summer, with probably over a hundred top raising/lowering events through that time. I bought the big bottle, but really all I needed was the little half oz bottle.

Application was simple. Put one magnet inside the car, on the underside of the top frame. A little dab of glue between the fabric and the windshield. Snap the other magnet on top. Let it sit there (I generally allowed overnight, although I doubt that that duration was necessary.) Reapply at the next spot.

Your total cost should be $40 for the two magnets and $10 for the glue.

This is not to say that you shouldn't pursue class action suits, call your congressman, buy a new top for $3000, etc. - I don't want to rain on your parade. But if you just want to fix the thing for fifty bucks and get on with life, a4ragtop says check it out.
I just wanted to post a quick reply to Thank a4ragtop for his detailed post. I too had the (dis)pleasure of seeing my rear window separate from the top on my '03 Cab. I followed his instructions and after about 2 months, I can report that it is holding up just fine.

Thanks again.
GaCabOwner is offline   Reply With Quote
Old 11-30-2009, 06:57 AM   #37
AudiWorld Newcomer
Account #: 167385
 
Join Date: Aug 2009
Location: Tucson AZ
Posts: 3
Default

> I just wanted to post a quick reply to Thank a4ragtop for his detailed post.
> I too had the (dis)pleasure of seeing my rear window separate from the top on my
> '03 Cab. I followed his instructions and after about 2 months, I can report
> that it is holding up just fine.

Glad I could help! My top is still hanging in there after about a year now. I figure if I do get a little new separation, in a spot, it's easy enough for me to reapply the Rhino Glue + magnet.

Cheers,

A4ragtop
a4ragtop is offline   Reply With Quote
Old 12-27-2010, 03:42 PM   #38
Audiworld Junior Member
Account #: 1930
 
mmukalian's Avatar
 
Join Date: Mar 2000
Posts: 84
Default Still a great fix!

Just found this thread, bought both the Rhino Glue and the magnets (wound up getting the rubber-coated ones, easier on the fingers) and worked like a charm. Great fix!

- M
mmukalian is offline   Reply With Quote
Old 01-03-2011, 06:28 AM   #39
AudiWorld Newcomer
Account #: 167385
 
Join Date: Aug 2009
Location: Tucson AZ
Posts: 3
Default

Glad my tip could help! It's now been over a year and a half since I sealed my top with the Rhino Glue, and it's still holding. About a 2-inch gap has reopened at one spot, which'll be no big deal to reseal, once I get around to it.

Cheers,

A4ragtop
a4ragtop is offline   Reply With Quote
Old 07-31-2011, 07:17 PM   #40
AudiWorld Newcomer
Account #: 198680
 
Join Date: Jan 2011
Posts: 1
Default

Quote:
Originally Posted by TwoSeven View Post
I also found replacement OEM-quality tops with glass defroster rear windows from the manufacturer that supplies them to my insurance company for sale at $1000 per top, and the shop quoted ten hours labor. So, if anyone out there wants to get a new OEM top installed for less than 2K, let me know and I will pass along the info on the top - finding a shop is up to you, but it is a standard job any reputable convertible top/upholstery shop can handle. How Audi gets away with charging $6433 is beyond me.
If the DIY route doesn't work, bite the bullet and go to an upholstery/ top shop. i just got my top replaced due to the same problem at an upholstery shop in NJ. the guys were cool and dropped the price $200 because they're already working on my interior. i dropped the car off in the morning and it was done by the afternoon. it's a robbins top and they warranty it as long as it's done by an authorized shop. still pricey but at least i'm covered... literally..lol
www.idealisticdesign.com
prbigdaddy is offline   Reply With Quote
Old 07-31-2011, 07:17 PM
AudiWorld
Audi R8




Paid Advertisement
 
 
 
Reply

Tags
2003, a4, action, actions, atb, audi, class, fell, recall, repair, soft, suit, suits, top, transmission, tt, window


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



Join AudiWorld

All times are GMT -8. The time now is 05:35 AM.


Copyright 2014 AudiWorld.com Audi Enthusiast Community