1st Time Audi

So some that follow this thread may know that my car was in the shop to get the 5F modem replaced, which has since snowballed into a never ending world of problems.

Here's a rundown of what's happened:

11/6 - car drop for modem replacement so Audi connect can be activated

11/19 - go to pick up car and the SIM card can't be read - replace radio module - never leave the dealership

12/4 - go to pick up my car and get ACC and brake guard error before I can pull out - car stays at the dealership - needs to replace antenna, rewire, and paint new antenna

1/11 - go to finally pick up car, don't notice any issues when I leave (but I'm in a rush). 1/4 mile away, my satellite radio gives me an antenna fault and HD radio reception is now terrible. To add insult, I look at the interior ceiling of my car, and I can see the wires running to the antenna. I get home and the rear seat is not properly secured.

I have the car and plan on dropping it back off at the dealership today. I'm at a loss of what to do. Do I talk to the service manager? Who's fault is this? Do I contact AOA? Need some veteran advice. Over 9 weeks and my car is still not repaired.

DB22

Complain up the chain of command: first step is the Service Manager.

May we assume that only the modem was an original issue?

1st Time Audi

Yes, the modem was the only issue for which the car was brought in for. I don't know it was stuff that was going to fail, or all the failures resulted due to their modem work.

I just emailed my SA, and shared pictures, and told him to share with management.

NVThs1

When you say modem replacement, was this part of that upgrade some cars needed due to the service dropping to 2g? Mine has not worked since I had my change, but have been too busy to really dig into the problem and see if it is my fault or a bad update.

1st Time Audi

Yes, dropping to 2g. When trying to sign up for Audi Connect, they couldn't activate the account because I had an outdated modem. I did the update in case I wanted to move from T-Mobile to AT&T - in either case people reported better performance. The replacement started one problem after another...starting with the SIM card not being able to be read after the first service.

snagitseven

Most definitely you need to have a sit-down with the service manger - this is way past the SA level. Clearly and calmly state to him the chain of events and let him know of your disappointment that it's two months since you brought the car in and it's still not right. Ask him how and when all of your issues will be resolved. If you don't feel he his going to personally take charge of your situation and make everything right, the next step is to call AoA and ask for an escalation to speak to a senior case specialist.

For the service dept. to have your car for two months and still not working properly is frankly, ridiculous.

Vodka G

yeah sit down with the SM, also do you have a courtesy car for all this time? I usually don't mind much if the service keeps my car for as long as I have a decent courtesy car (another Audi of course). The last time my SA handed me the keys to a 2015 S4 with 3k miles on it.....and yes he can have my A6 for as long as he wants LOL

1st Time Audi

Okay, sounds like I should talk to the SM. I did have a 2016 Q5 with about 2k miles on it. I since put on 3.5k miles on it. It was okay, but not as good or better than my A6.

I think the data I listed above is a pretty good timeline of activities.

BetterThanVW

The survey is your friend. You might think they are annoying/stupid but its a big deal to dealerships and negative ones get looked at by a lot of people and are a reflection on the service manager and his techs. That's why they keep calling and hounding you to do one and rate them well. Money and jobs depend on them.

1st Time Audi

I feel bad...but I have a right to be frustrated right? I don't know if I'm frustrated enough for someone to lose their job over it this time. This is costing me time...and no real cost out of pocket except the CPO deductible.

A previous SA, had no VM, no direct line, and gave me bad advice costing me service (brakes and alignment) before it's time...and map update quote for $800. He had no experience with Audi's and just made stuff up. Needless to say, he's no longer there.