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Bell Audi in Edison NJ *thumbs down*

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Old 08-13-2014, 09:20 PM   #1
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Default Bell Audi in Edison NJ *thumbs down*

I bought my car at Bell Audi and its a hour and 45 min away from me. There is a Audi dealer literally 4 min away from me but they are pretty small and honestly have no idea about anything so I tend to avoid them.

My car has never needed any work done and only goes in for oil changes or the scheduled services. It is only driven maybe 3k-5k miles a year. Only once did a seat get replaced and that was when the car had under 1k miles and Bell managed to mess that up and I had to get AoA involved and make multiple trips for them to fix the issue.

So for a while I have been hearing a creaking noise going over bumps. Someone has to be sitting in the back to hear it otherwise its not audible.

So I scheduled a service appointment for Thursday evening to drop my car off for an oil change and to get the noise checked out there was a transmission issue I wanted checked out as well. I got stuck with a lame service advisor Tejas Trivedi and this guy flat out sucks. I don't know who hired him or why he's working for Audi, but I have BMW and Lexus cars in the family and have dealt with many dealerships and SA's and by far the worst SA ever is this guy. I was quoted one price for the oil change on the phone when I made the apt, the SA tells me a price double that. Then he thinks I am joking when I tell him the price I was quoted. He then says he will correct it but hasn't heard of that price before. LOL what?

I had scheduled weeks in advance and was guaranteed an Audi loaner. I go there at the time my appointment is to drop my car off and was told the only loaner car they have is a 09 A4. No worries I am not going to complain but this car was dirty inside and outside, many stains, dirty, damaged outside. I guess the girl giving me the car felt bad so she managed to come back with a Q5 that was equally as dirty inside but I was not going to complain. They tell me my car will be ready Monday and this was great because I was planning to go out of town anyway.

9 am Friday I got a call from this terrible SA Tejas Trivedi saying my car is done and they fixed all the issues. He also called at 4 other numbers I have listed asking me to return the loaner by the afternoon. I found that hard to believe as I had dropped off in the evening and I figured they probably just did an oil change. He tells me he knows everything is done but does not have the paperwork in front of him and then asks me to return the loaner car. I tell him I was told Monday is when I return it and I am out of town. He then tells me in a very annoying tone that he is going to "let it slide" that I must return it before 12 on Monday.

I go there Monday morning to retrieve my car. I drop the Q5 off and get the paperwork. It simply stated they performed an oil change and could not replicate any other issues and fixed a clip that was making the noise. I was skeptical but I was in a rush so I got my car and left the dealership. 5 min later the creaking/suspension noise was back and I pulled off to get gas and thats when I noticed a huge ding in the bumper. I called the dealership and they asked me to bring it in. The manager saw the ding and also went for a ride and confirmed its making noise. They wanted to keep it overnight and said they would repair the bumper. At this point I had driven a total of 110 miles and wasted $$ on tolls and gas for no reason.

I had to get another loaner car and was stuck with the same guy Tejas Trivedi to my disappointment. SA told me how I had cost him $55 for having the loaner for an extra day. I told him I was told to return it in on Monday and I live 220 miles roundtrip its not easy for me to drop everything and come running to the dealer. I also told him how he cost me my time, 1/4th tank of gas and $25 in tolls for telling me my car is ready when its not. Tejas Trivedi tells me to find another dealer. Fair enough I was thinking the same thing.

Magically all the loaners are gone. I was given a 1.8 A3 loaner that is disgusting on the inside, doesn't even have iPod player. I see a whole row of loaners parked outside and the Q5 I returned but SA insists he has nothing. Fair enough I just want my repair done.

They kept the car yesterday and this morning I get a call saying the shocks have been replaced and the ding has been fixed but won't be fixed 100%. I was told I need to bring in the loaner I have ASAP otherwise I will be charged $55. The car went in there in 100% condition, its barely driven, never driven to the city and the ding was not there. Tejas Trivedi tells me he can't do anything more. I ask to speak to the manager he tells me he's not here. I hang up and call and ask the girl at the desk if the manager is there she goes he's here until 6. I left him a message.

Anyway avoid this dealer for service and avoid Tejas Trivedi who was my SA. This guy sucks and should be working in the back washing cars instead of dealing with customers because a 3 year old has more people skills than this guy.

Last edited by 335i; 08-14-2014 at 10:14 PM.
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Old 08-14-2014, 03:37 AM   #2
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The Audi dealer that is 4 min away is starting to look pretty good!
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Old 08-14-2014, 04:33 AM   #3
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It's a good idea do avoid using people's names in posts like this. There have been cases of successful actions taken as a result of online defamation.
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Old 08-14-2014, 05:44 AM   #4
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Good advice from snagitseven,
That being said, I have empathy for the OP. His terrible experience makes me appreciate the great experiences I have had with my Audi dealer even more.
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Old 08-14-2014, 05:55 AM   #5
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Old 08-14-2014, 07:23 AM   #6
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Seems to be very common. I had a similar experience with Biener Audi in Great Neck, NY, except they wouldn't fix my bumper and I didn't get an Audi loaner, just a lousy Hyundai Accent rental.

Lynbrook Audi was much better, and if I still had the A6 or ever decide to buy another Audi, I'll go there first, even if they are further away.
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Old 08-14-2014, 07:55 AM   #7
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Call AoA right now.
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Old 08-14-2014, 07:56 AM   #8
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Originally Posted by snagitseven View Post
It's a good idea do avoid using people's names in posts like this. There have been cases of successful actions taken as a result of online defamation.
Assuming what the OP said is true then this guy will have no case. As for the other comments, they are opinion and would not be considered defamation.

Let's not be scared of telling the truth.
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Old 08-14-2014, 08:29 AM   #9
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Assuming what the OP said is true then this guy will have no case. As for the other comments, they are opinion and would not be considered defamation.

Let's not be scared of telling the truth.
^ this.

The dealership would have to prove the allegations made are false. The OP would have his records as well as the statement from the manager in hopes of backing up his claim.

Classic case of finger pointing. Nothing more.
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Old 08-14-2014, 09:15 AM   #10
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Bell Audi... No questions about it. I have had multiple bad experiences with them. I don't understand how they can sustain their business treating their customers like ****. I live 2 minutes from them and i bought my brand new A6 from another Audi dealer. Don't see myself going to Bell for whatever the reason is. Nothing much you can do but to move on. Good luck!
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Old 08-14-2014, 03:18 PM   #11
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Quote:
Originally Posted by u2jrmw View Post
Assuming what the OP said is true then this guy will have no case. As for the other comments, they are opinion and would not be considered defamation.

Let's not be scared of telling the truth.
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Originally Posted by DSL_PWR View Post
^ this.

The dealership would have to prove the allegations made are false. The OP would have his records as well as the statement from the manager in hopes of backing up his claim.

Classic case of finger pointing. Nothing more.
Perhaps, but the AW Forums should not be used to attack anyone by name even if deserved. It's ok to share experiences, good or bad, but like it or not, to make accusations directed at specific individuals and call them names here is not cool and is contrary to AW Forum policy.
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Old 08-14-2014, 03:48 PM   #12
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Perhaps, but the AW Forums should not be used to attack anyone by name even if deserved. It's ok to share experiences, good or bad, but like it or not, to make accusations directed at specific individuals and call them names here is not cool and is contrary to AW Forum policy.
It's a shame it's against policy. I think this is the perfect place to air these things, much like Yelp. Maybe it will help those individuals and organizations do a better job. And maybe AoA should keep a tighter leash on dealerships, although as I understand it, it is very difficult to "fire" a dealership.
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Old 08-14-2014, 06:39 PM   #13
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It's a shame it's against policy. I think this is the perfect place to air these things, much like Yelp. Maybe it will help those individuals and organizations do a better job. And maybe AoA should keep a tighter leash on dealerships, although as I understand it, it is very difficult to "fire" a dealership.
As I wrote, airing these things is fine. Attacks and name calling of specific individuals is not.
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Old 08-14-2014, 10:09 PM   #14
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Unbelievable. This morning I was assured the car was test driven and tested accordingly and the noise was gone. When I got to the dealership the SA and the manager had both "conveniently" left for the day at 3 PM haha. Was told the shocks were replaced but according to the sheet I got shock mounts were replaced. Car started making the same noise within 5 minutes of leaving the dealership.

Anyway I am just going to take it to the local Audi dealer whenever I get the chance. Bell Audi sucks simple as that and huge part of that was the SA Tejas Trivedi.

Like I said I have BMW and Lexus and most SA are very awesome people to work with. They make the service experience along with the techs. I just went to a new BMW dealership in Ridefield CT this week for service, BMW Of Ridgefield and my SA Steven Kazlauskas was awesome. First time meeting the guy and he made the experience very enjoyable. I was debating on a Q7 or a X5 and looks like BMW will be getting my repeat business and looks like Audi lost a sale due to Bell Audi service department.

Side note impressed with the A3. Even in the 1.8 form it has decent power to be a good commuter car. Gets 40 something MPG and very comfortable. Interior is tacky and pretty barebones but for a commuter car its perfect. Would take it over the CLA or 320i anyday.

Last edited by 335i; 08-14-2014 at 10:15 PM.
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Old 08-14-2014, 10:39 PM   #15
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Originally Posted by 335i View Post
Unbelievable. This morning I was assured the car was test driven and tested accordingly and the noise was gone. When I got to the dealership the SA and the manager had both "conveniently" left for the day at 3 PM haha. Was told the shocks were replaced but according to the sheet I got shock mounts were replaced. Car started making the same noise within 5 minutes of leaving the dealership.

Anyway I am just going to take it to the local Audi dealer whenever I get the chance. Bell Audi sucks simple as that and huge part of that was the SA Tejas Trivedi.

Like I said I have BMW and Lexus and most SA are very awesome people to work with. They make the service experience along with the techs. I just went to a new BMW dealership in Ridefield CT this week for service, BMW Of Ridgefield and my SA Steven Kazlauskas was awesome. First time meeting the guy and he made the experience very enjoyable. I was debating on a Q7 or a X5 and looks like BMW will be getting my repeat business and looks like Audi lost a sale due to Bell Audi service department.

Side note impressed with the A3. Even in the 1.8 form it has decent power to be a good commuter car. Gets 40 something MPG and very comfortable. Interior is tacky and pretty barebones but for a commuter car its perfect. Would take it over the CLA or 320i anyday.
Not sure exactly where you are that it takes you that long to get to Edison, but I can recommend Knopf Audi in the Lehigh Valley as well as a good SA. I understand that much of the experience does involve the SA. I initially had one that was lacking, I switched to another who has been fantastic. Loaners are no problem and they are all new Audi's or Mercedes. I've never had one with more than 3k miles.
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Old 08-15-2014, 03:43 AM   #16
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Side note impressed with the A3. Even in the 1.8 form it has decent power to be a good commuter car. Gets 40 something MPG and very comfortable. Interior is tacky and pretty barebones but for a commuter car its perfect. Would take it over the CLA or 320i anyday.
My friend just got a loaner 320i while his car was being serviced and I asked him what he thought of it. He said that he would rather push his M5 to work every day than drive this POS!
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Old 08-15-2014, 04:48 AM   #17
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As I wrote, airing these things is fine. Attacks and name calling of specific individuals is not.
I agree. When hearing only one side of the story/issue it's best to stick with just the issue.
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Old 08-15-2014, 05:39 AM   #18
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I agree. When hearing only one side of the story/issue it's best to stick with just the issue.
I just want to say once more I totally disagree. I reread the original post, the most the OP says is this guy sucks. That seems like a reasonable comment to make and is the OPs opinion, I couldn't find any name calling, but maybe I missed it. I am curious why anyone would think this is a bad thing.

If I were an Audi dealer I would be reading or at least searching these forums and be ready to respond to any issues that were posted, nobody is stopping either the dealership or the individual from doing that.

Maybe I am missing something obvious, can someone point me to the ToS that the original post violates?

I found this Terms of Use but I don't see language in there that I would consider violated by the OP.

I'm not trying to be difficult, but I honestly can't see any reason that the OP post should violate anything. If it were about my local dealership I would like to know the specifics, including names.

Name and shame can sometimes be a very powerful tool for the individual against an organization. Take the recent Comcast cancellation scandals as a great example. Where there are monopolies there will be poor service, and often a car dealership is a monopoly.

If I were the OP, I would be on Twitter talking about this dealership and including AoA in on it. I am tired of bad service from dealerships, and then them pressuring you into giving them perfect marks on surveys. Maybe Tesla has the right idea...
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Old 08-17-2014, 06:05 AM   #19
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I agree, complaining here is "fine", but barking up the tree to Audi of America is the way to go.
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Old 08-17-2014, 06:30 AM   #20
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This is something that I've been harping on for a long time with Audi.. the cars themselves are fine, the dealerships are lovely and wonderful sales machines, but when it comes time for SERVICE after the sale, Audi is severely lacking in some areas. Whether it's the dealer's staff, or the inability for dealers and sometimes even Audi of America to fix or even acknowledge problems in some cases, it is incredibly frustrating for us as enthusiasts to constantly hear about these shortcomings on a nearly daily basis.

I have actually spoken with both Johan De Nysschen and Scott Keogh at some length about this, and both assured me that steps were being taken to correct this problem. We've seen lots of "goodwill" in the form of loaners and other nice things.. But there are still bad eggs out there. One quick glance at Audi's twitter feed will show that.

Part of the issue is that AOA is truly a sales and marketing arm of Audi, they have very little technical influence on the dealers. The other problem is that the dealers are ALL 100% independently owned, and therefore AOA has limited ability to monitor and follow day to day operations at the dealers.

I'll be 100% honest, I almost never go to an actual Audi dealer for any reason with a car that is not under warranty, and even when I do have to take a warranty issue to them, it is with a bit of trepidation. And that is with me knowing that they know who I am and what I do, and who I know. They know that if I get pissed off, I'll be on the phone to my contacts at Audi.

Hell, I even took a car that was OWNED BY AUDI for it's 15k service to a dealer, and left with some questions and concern that I was worked over, due to the dealer indicating that they checked the power steering fluid, on a car with electronic power steering. Little things like that cause you to question EVERYTHING else they do.

It's sad that it is this way, and yes, there are some phenomenal dealers out there, but it is my opinion that Audi Of America NEEDS to know EVERY bad experience, as well as the dealer's own management needs to know.

As an enthusiast and unofficial ambassador of the brand, it pains me to complain openly, but again, it is imperative that Audi hear complaints when they are warranted.
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Old 08-17-2014, 06:30 AM
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