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Leather problem

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Old 05-19-2014, 09:14 AM   #1
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Default Leather problem

I have some weird wear on my leather, I'm hoping it was just a scotch guard or some leather product that was applied and not the actual leather pealing.

Any ideas on what the **** this is and how I can fix\remove it? And or any good services in general to clean\repair leather?

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Old 05-19-2014, 09:35 AM   #2
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That appears to be the "clear coat" peeling away. Not good. That's a warrany claim. Don't make any attempts to fix it on your own.
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Old 05-19-2014, 11:31 AM   #3
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That appears to be the "clear coat" peeling away. Not good. That's a warrany claim. Don't make any attempts to fix it on your own.
I agree. Was there any protective product applied by you or the dealer?
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Old 05-19-2014, 11:57 AM   #4
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I agree. Was there any protective product applied by you or the dealer?
Not by me, and not that I'm aware of.
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Old 05-21-2014, 12:05 PM   #5
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I spoke to my dealer, he said it was not a warranty claim and that the previous owner likely had the leather "dyed", and it's now pealing.

I have never heard of someone dying leather, especially on a car with under 20k miles, is he full of ****?
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Old 05-21-2014, 02:31 PM   #6
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That is not dye. That is the clear coat peeling from the leather.

How old is the car? Not how many miles, but how old?

Are the windows tinted? What climate has the car been used in?

To me it looks like heavy sun exposure combined with rubbing wear from getting in and out.
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Old 05-21-2014, 05:51 PM   #7
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Deodorant??
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Old 05-21-2014, 08:16 PM   #8
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Deodorant??
Strong enough for a man, but made for a woman?
LOL. deodorant .... Hhhha
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Old 05-21-2014, 08:25 PM   #9
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Kinda looks like Scotchguard to me, or a similar product, especially with the powder down at the bottom.
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Old 05-22-2014, 03:00 AM   #10
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The leather in our Audis gets a protective coating applied before it is sewn into the seats, steering wheels, etc... If that coating is not properly cared for and maintained, it will peel away and leave the raw leather exposed. The leather can then deteriorate further by drying out and cracking. It's not unlike the clear coat on exterior paint. Sunlight can damage the coating (UV light deteriorates it), as can dirt or clothing (causes abrasion). The part of the seat where the worst peeling has occurred is a "high traffic" area where clothing rubs the seat edge while entering/exiting the vehicle. A common culprit is the buttons on the rear-pockets of dress slacks/trousers. I have ripped deep scratches in leather seats with my pants more than a few times before.

Take your car to a professional upholstery company and I am confident they will say this is the protective layer failing.

I am a huge proponent of getting windows tinted as a preventative measure against sun damage. The tint does not have to be dark, but does need to block UV light. Just like our own skin becomes damaged by UV light, so can the car leather. If we get sunburn our skin peels away just like that seat, except the seat can't repair itself.

Regular cleaning and conditioning of the leather is also important, but you can overdo it. It's a lot better to keep the leather clean by not getting it dirty in the first place. The less you rub the leather, the less chance of causing abrasion that can eat away at the protective coating.


Edit: As I look at the pics some more I noticed some straight, vertical scratch marks. That's definitely a sign that something is scraping the leather in this location.
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Old 05-22-2014, 11:00 AM   #11
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On the subject of seats, on the comfort seats in the Prestige there is a thin piece of a suede-like material near the console (Both driver and passenger). Since the rest of the seats are leather, does anyone know what this is there for?
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Old 05-22-2014, 11:08 AM   #12
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On the subject of seats, on the comfort seats in the Prestige there is a thin piece of a suede-like material near the console (Both driver and passenger). Since the rest of the seats are leather, does anyone know what this is there for?
So they don't squeak. The seat belts have the same material so they don't rattle.
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Old 05-22-2014, 11:30 AM   #13
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So they don't squeak. The seat belts have the same material so they don't rattle.
I also believe the Alcantara wears better.
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Old 05-22-2014, 12:12 PM   #14
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Had the same issue back in 2012 after 3 weeks of ownership. Also the leather wore like the car had 50k miles not 1200. At first the dealer said we caused it but after getting AoA involved they ended up replacing the whole seat.

Never had the issue again and my advice is to contact AoA. They usually suck but sometimes you get a good rep who will get you what you deserve (a new seat).
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Old 05-22-2014, 02:59 PM   #15
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Had the same issue back in 2012 after 3 weeks of ownership. Also the leather wore like the car had 50k miles not 1200. At first the dealer said we caused it but after getting AoA involved they ended up replacing the whole seat.

Never had the issue again and my advice is to contact AoA. They usually suck but sometimes you get a good rep who will get you what you deserve (a new seat).
How does this process work? do you just call them and put in a claim?
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Old 05-28-2014, 10:24 AM   #16
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How does this process work? do you just call them and put in a claim?
I called AoA and explained to them that I am a new Audi owner and am very unhappy with my purchase. They asked why and I sent them pictures of the seat and how this issue has never happened on any of my other cars.

I told them my dealer and my SA and within a few days my SA called me apologizing asking me to come back in because they want to make things "right".
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Old 05-29-2014, 09:30 AM   #17
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I told them my dealer and my SA and within a few days my SA called me apologizing asking me to come back in because they want to make things "right".
Glad to hear that Audi is standing behind their product even if you had to twist a arm to get their attention.

Do your other seats have the same coating?
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Old 05-29-2014, 09:30 AM
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