List of Items to Look At For Service
02-19-2014, 05:35 AM
#12
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02-19-2014, 05:52 AM
#13
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My friend is a service manager with a Mercedes-Benz dealership. He told me that in order for Mercedes to cover any work done under warranty, the customer must complain about the issue first. Even if there's an update*.
*Unless there's a recall.
So don't ask for updates, just complain that something isn't right. This will ensure that the dealer gets compensated under warranty**.
** Even then, sometimes work/fix won't be performed because no codes were thrown.
*Unless there's a recall.
So don't ask for updates, just complain that something isn't right. This will ensure that the dealer gets compensated under warranty**.
** Even then, sometimes work/fix won't be performed because no codes were thrown.
02-19-2014, 02:24 PM
#17
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02-19-2014, 03:26 PM
#18
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Strange. That one should be a no brainer as Audi has recognized the wandering, notchiness issues experienced by many drivers and has been doing this update automatically w/o informing the customer. It addresses over 160K electric steering cars worldwide and in fact, those that don't want it have to tell the dealer to refrain or it's normally applied. It's sad that Audi's dealer network isn't consistent to Audi's own directives.
Luckily there will be a new dealership opening in a few months.
02-19-2014, 05:40 PM
#20
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