Service says no problem for known TSBs - Help
03-11-2014, 11:37 AM
#1
AudiWorld Senior Member
Thread Starter
Service says no problem for known TSBs - Help
Sorry for starting a new thread on this but time is of the essence.
My car is in service and I reported a few issues:
Harsh shift 1-2
MMI issues
Engine shutoff when door is open
They are coming back and saying none of those are problems.
Should I call back with TSBs to check against?
My car is in service and I reported a few issues:
Harsh shift 1-2
MMI issues
Engine shutoff when door is open
They are coming back and saying none of those are problems.
Should I call back with TSBs to check against?
03-11-2014, 11:56 AM
#2
AudiWorld Senior Member
Thread Starter
I live an hour away from the dealer, I will be driving a total of 4 hours today to get my car serviced. Should I expect that they look up TSBs to see if any match the problems I am asking about?
I called back and left a message with the TSBs to check. If they still refuse what is my next move?
I called back and left a message with the TSBs to check. If they still refuse what is my next move?
03-11-2014, 12:50 PM
#4
AudiWorld Senior Member
Thread Starter
OK.
So they are going to apply the shift TSB.
They said the engine shutoff TSB is no longer available... I gave them 2031850/3 anyone have any ideas on this...
They were either confused or playing dumb with the MMI, they said they didn't know what version 715-2 meant.
So they are going to apply the shift TSB.
They said the engine shutoff TSB is no longer available... I gave them 2031850/3 anyone have any ideas on this...
They were either confused or playing dumb with the MMI, they said they didn't know what version 715-2 meant.
03-11-2014, 12:51 PM
#5
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I'm having the same problem getting the engine shutoff TSB dealt with. I'd rather have the dealer do it than do it myself in VCDS.
03-11-2014, 01:07 PM
#6
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03-11-2014, 01:42 PM
#7
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It took the dealer that I brought the car to 3 times to figure out how to get 715 on my car. Originally they thought that it could be put on the car from Audi web site directly, but eventually figured out acquiring a CD from Audi and using it to perform the update via DVD player on the car. Hope that this will work for you. Good luck.
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03-11-2014, 02:22 PM
#8
AudiWorld Senior Member
Thread Starter
Its totally exhausting to deal with this stuff...
This is not a great luxury experience. I'm literally asking for 3 software updates, that should not be a big deal.
My service adviser said the tech didn't even know how to check the MMI version...
This is not a great luxury experience. I'm literally asking for 3 software updates, that should not be a big deal.
My service adviser said the tech didn't even know how to check the MMI version...
03-11-2014, 02:34 PM
#9
AudiWorld Senior Member
Thread Starter
03-11-2014, 03:50 PM
#10
AudiWorld Senior Member
Thread Starter
It took the dealer that I brought the car to 3 times to figure out how to get 715 on my car. Originally they thought that it could be put on the car from Audi web site directly, but eventually figured out acquiring a CD from Audi and using it to perform the update via DVD player on the car. Hope that this will work for you. Good luck.
