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TSB for Intercooler Grill

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Old 03-27-2014, 04:52 PM   #1
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Default TSB for Intercooler Grill

After picking up my A6 for it's second oil change, I received an alarm on the dash "Shutoff Engine and check coolant levels" just before parking at work. After being towed back to the dealer, they discovered a rock had punctured a hole in the "Intercooler Radiator" (IR). It appears there is an unobstructed sight-line underneath the front license plate to the IR. TSB 2034439/2 had the dealer not only replace the IR but also apply a grill cover on the IR (behind the vehicle's front grill as an extra layer on the IR). Before the tow truck arrived, there was a noticeable puddle of coolant leak directly under the far front of the vehicle.

Just thought people here might want to know about this. 2013 A6/C7 Prestige.
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Old 03-27-2014, 06:34 PM   #2
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So they are repairing this and applying the cover under warranty/TSB? This has been a known issue with 3.0t cars, the B8 S4 in particular. My recollection when this first popped up was that the driver had to pay for the repairs, and Audi sold a protective screen kit for folks interested in putting some kind of protection in place. Many in the B8 S4 forums have resorted to home-made covers to protect against this very issue.
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Old 03-27-2014, 06:59 PM   #3
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Perhaps Audi doesn't consider the hoi polloi, driving mere S4s, worthy of coverage
Shame on them - some of my best friends drive S4s.
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Old 03-27-2014, 08:55 PM   #4
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I did not pay anything when I picked up the car. So either warranty or TSB? Don't know which...
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Old 04-12-2014, 04:08 PM   #5
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This bit us on a trip to Eastern Washington recently. Same scenario. As it happened on a Friday afternoon and the nearest dealer (1 hr away) wasn't open on Saturday or Sunday, we had to rent a car and I was stranded for two extra days in Kennewick getting our A6 fixed. Luckily we were with friends and my wife was able to get a ride home and make it to work on Monday.

The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).

While I am not thrilled that the problem happened in the first place, I am more than thrilled with both Audi's and the dealer's reaction and efforts to make it right.
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Old 04-12-2014, 04:24 PM   #6
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This bit us on a trip to Eastern Washington recently. Same scenario. As it happened on a Friday afternoon and the nearest dealer (1 hr away) wasn't open on Saturday or Sunday, we had to rent a car and I was stranded for two extra days in Kennewick getting our A6 fixed. Luckily we were with friends and my wife was able to get a ride home and make it to work on Monday.

The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).

While I am not thrilled that the problem happened in the first place, I am more than thrilled with both Audi's and the dealer's reaction and efforts to make it right.
Now that's service. Thanks for sharing
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Old 04-13-2014, 10:49 AM   #7
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The dealer (Overturf Audi, VW, Kia in Kennewick) did an outstanding job of communication and getting the new radiator installed. I was on my way home by Tuesday afternoon. That was pretty much the best I could expect. The repair was done under warranty and I will be reimbursed for my hotel and rental car (up to $500).
That's my dealer, I live across the river in Pasco. I have also been impressed by their service, sales not so much, but the service manager is very receptive to problem discussions. I'm taking mine in for tire rotation in a couple weeks, will ask about the grill.
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Old 04-13-2014, 02:52 PM   #8
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Any way to a photo of what was installed? Are the 14 model years ok?

Edit: I took a look at my intercooler radiator and there is a plastic screen cover thing covering the blades that the coolant passes through but not the cooling fins. Must be the protector you are referring to.

Last edited by Mc52; 04-13-2014 at 03:22 PM.
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Old 04-13-2014, 09:53 PM   #9
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Any way to a photo of what was installed? Are the 14 model years ok?
I have no way of knowing anything about any other cars than our own and I did not know about the TSB until I saw it here. The service manager did explain to me that Audi recognized the problem and responded by engineering the covering.

I will get a photo as soon as I can.
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Old 04-14-2014, 04:30 PM   #10
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Here is a picture of part of the new radiator and grill.
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Old 04-14-2014, 06:48 PM   #11
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Quote:
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Here is a picture of part of the new radiator and grill.
My 2013 Q5 had the grille, and it was any early build. I'm surprised that all 2013 3.0Ts didn't have the same one.
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Old 04-15-2014, 03:30 AM   #12
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That's what I have on mine. Thanks for the pic
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Old 04-23-2014, 05:47 AM   #13
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Glad I found this. Mine went on a flatbed yesterday headed to the dealer for the same thing. Fluid all over the driveway when I got home. Guess we will see.
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Old 04-24-2014, 04:47 PM   #14
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Picked my car up today and everything was covered.. Thanks Sewell Audi!!
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Old 04-25-2014, 04:06 PM   #15
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I asked my dealer today about the TSB and he said there is none. The grill comes with replacement cooling unit as an add-on, but if you want it otherwise you have to pay for it. He said it wasn't cheap.
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Old 04-25-2014, 05:50 PM   #16
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Quote:
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I asked my dealer today about the TSB and he said there is none. The grill comes with replacement cooling unit as an add-on, but if you want it otherwise you have to pay for it. He said it wasn't cheap.
The grill and replacement cooler are not cheap. They are about $450 according to a few places that I looked.

I did see just the replacement cooler with no grill for $150 on one of the Audi parts sites.
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Old 04-25-2014, 06:47 PM   #17
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Quote:
Originally Posted by PJRed2008 View Post
The grill comes with replacement cooling unit as an add-on, but if you want it otherwise you have to pay for it. He said it wasn't cheap.
Quote:
Originally Posted by DSL_PWR View Post
The grill and replacement cooler are not cheap. They are about $450 according to a few places that I looked.
There are threads about making a guard from hardware cloth. I would use some expanded or perforated metal. Customcargrills.com has a good selection. Here's a chart of their offerings.

http://www.customcargrills.com/Big-Sample.asp
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Old 07-22-2014, 08:10 AM   #18
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I had this done as a TSB repair, no charge.
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Old 07-22-2014, 08:14 AM   #19
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How do you know if your car qualifies? I have a 2014 A6 that was delivered 11/13.
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Old 07-22-2014, 03:19 PM   #20
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^^^
My question as well? Mine was 2014 built in early July 2013.
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Old 07-22-2014, 03:19 PM
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