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Very slow navigation voice and input

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Old 01-24-2014, 02:10 PM   #1
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Default Very slow navigation voice and input

Folks,

Just picked up my 2013 A6 3.0T in CT this morning and drove it back to NY. What a car. Only problem is that there is obviously something wrong with the navigation. Inputting characters into address search can sometimes take 15 seconds to process after I input a number. So if I want to type in 12866 I hit 1, wait 10, hit 2, wait 10 seconds, etc. Same thing with street names and numbers. Also, the turn by turn voice is way slow. She stutters in mid sentence, and then after I've made the turn she'll tell me to make the turn when I'm already a half mile down the road.

Anyway not the end of the world, but obviously not the way it's supposed to be and needs to be addressed. Anyone heard of this issue and know what must be done to fix it?
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Old 01-24-2014, 02:28 PM   #2
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This does not sound at all normal. I have never used voice input, but the other slowness, epecially with regard to the directions voice sounds way off. Perhaps a call to the dealer to see if there is a reboot you can peform short of having to go back there. Others here may well have better reponses. Good luck in any event. It is a great car, normally.
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Old 01-24-2014, 02:35 PM   #3
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That happened to me on a loaner A7 when I popped in my pre-paid Tmobile GSM chip for Audi Connect.
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Old 01-24-2014, 07:11 PM   #4
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Try an MMI reboot. It's in the manual but here it is:

Simultaneously press MENU+center control ****+upper right function button briefly. MMI will shut down and then restart. I've found that, as a computer, sometimes the software gets "confused" and this will often help - I've probably had to do it 5 or 6 times in the last 19 months of ownership. If that doesn't work, you've got a bigger issue.
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Old 01-25-2014, 05:12 PM   #5
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Originally Posted by snagitseven View Post
Try an MMI reboot. It's in the manual but here it is:

Simultaneously press MENU+center control ****+upper right function button briefly. MMI will shut down and then restart. I've found that, as a computer, sometimes the software gets "confused" and this will often help - I've probably had to do it 5 or 6 times in the last 19 months of ownership. If that doesn't work, you've got a bigger issue.
Unfortunately the reboot did nothing. Looks like I'll need to bring her in to the dealer for a software update or something.
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Old 01-26-2014, 04:09 AM   #6
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It could be a faulty MMI Control Module. Should be covered under warranty.
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Bridgestone RE970AS tires; XPel Ultimate full front, mirrors and rocker panels, Opti-coat Pro
- 2002 allroad 2.7t - 13y/50K mi and still like new
- 2009 A4 3.2 Prestige w/Nav (sold at 4y/48K mi)
- 2001 A6 2.7t (sold at 8y/98K mi)
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Old 01-26-2014, 09:06 PM   #7
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Gonna call the dealer this week and schedule an appointment. Funny I woulda thought they tested all that as part of the CPO program...
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Old 01-27-2014, 05:12 AM   #8
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Gonna call the dealer this week and schedule an appointment. Funny I woulda thought they tested all that as part of the CPO program...
Forgive me for my skepticism, but a CPO'd 2013? I'd be terrified of such a car - did CarFax list it as a "fleet vehicle" by any chance?
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Old 01-27-2014, 09:03 AM   #9
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Forgive me for my skepticism, but a CPO'd 2013? I'd be terrified of such a car - did CarFax list it as a "fleet vehicle" by any chance?
I'll have to check the CarFax again when I get home. What difference does it make what it is? Why would a CPO 2013 be a problem? 100,000 mile warranty is what it is - I don't care what it was used for if it's going to be fixed for free for the next 6 years.
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Old 01-27-2014, 09:05 AM   #10
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I'll have to check the CarFax again when I get home. What difference does it make what it is? Why would a CPO 2013 be a problem? 100,000 mile warranty is what it is - I don't care what it was used for if it's going to be fixed for free for the next 6 years.
i think during CPO, there is deductible for warranty work.
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Old 01-27-2014, 12:51 PM   #11
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I'll have to check the CarFax again when I get home. What difference does it make what it is? Why would a CPO 2013 be a problem? 100,000 mile warranty is what it is - I don't care what it was used for if it's going to be fixed for free for the next 6 years.
Well, in my case a "courtesy buyback" car - one that was SO incredibly troublesome that Audi bought it back - shows up in CarFax as a "fleet vehicle": http://forums.audiworld.com/showthread.php?t=1668453 so I've become completely disbelieving of CarFax's "Lemon Check".

Anytime someone gets a "good deal" on a very recent car I cross my fingers that it's not a situation like my old car. OTOH, it's entirely possible that the poor/lucky guy who got my old car got it after they fixed the final problem... Hey, it could have happened.
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Old 01-27-2014, 01:10 PM   #12
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Forgive me for my skepticism, but a CPO'd 2013? I'd be terrified of such a car - did CarFax list it as a "fleet vehicle" by any chance?
Nah, I got a CPO'd 2013 and its been relatively trouble free. It certainly wasn't a good deal. Dealer made $10k off me.

Last edited by Mike_L; 01-27-2014 at 01:14 PM.
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Old 01-27-2014, 01:37 PM   #13
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Nah, I got a CPO'd 2013 and its been relatively trouble free. It certainly wasn't a good deal. Dealer made $10k off me.
I would say I got a fair price but by no means a fair deal. CarFax says it was a personally owned lease before I got it. There are a ton of 2013 CPO'd vehicles with less than 15k on them in my area. Still don't understand why that's a bad thing, but what have you.

Have an appointment at the dealer on Thursday. We'll see what happens.
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Old 02-01-2014, 11:17 PM   #14
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I would say I got a fair price but by no means a fair deal. CarFax says it was a personally owned lease before I got it. There are a ton of 2013 CPO'd vehicles with less than 15k on them in my area. Still don't understand why that's a bad thing, but what have you.

Have an appointment at the dealer on Thursday. We'll see what happens.

I think the concern is that lemon law buyback contractors might be good at making "courtesy buybacks" look like single-lease-owner-low-mileage cars.

Of course, I only say that because I recently DID go through a courtesy buyback, and I sure hope the next owner has better luck with that car than I did. On the bright side though, that has put me in an A6 3.0T Prestige!

Note that I'm sure there exist low-mileage CPO's that are a legitimate good deal. It's just being on the other end makes you feel a bit wary.
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Old 02-02-2014, 12:36 PM   #15
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FYI I brought the car in to the local dealer, they installed a software update, and everything has worked flawlessly since.
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Old 02-02-2014, 04:40 PM   #16
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FYI I brought the car in to the local dealer, they installed a software update, and everything has worked flawlessly since.
That's fantastic! Congratulations
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Old 02-02-2014, 04:40 PM
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