2016 Audi Connect
#13
He also suggested a hard reset by pressing "Menu+Center ****+top right button" for 10 secs to see if that solves the problem. I'll try that today.
Please let me know once you get your new sim and if solves that problem. Good luck!
#14
AudiWorld Member
Thread Starter
So I got a different answer from AoA on this. After I emailed them from the website, they called me back within a day. But they say it's nothing to do with the sim. They suggested creating new account & resets, which I had already tried before with no luck.
He also suggested a hard reset by pressing "Menu+Center ****+top right button" for 10 secs to see if that solves the problem. I'll try that today.
Please let me know once you get your new sim and if solves that problem. Good luck!
He also suggested a hard reset by pressing "Menu+Center ****+top right button" for 10 secs to see if that solves the problem. I'll try that today.
Please let me know once you get your new sim and if solves that problem. Good luck!
#15
AudiWorld Senior Member
Join Date: Jun 2003
Location: Southeast Michigan
Posts: 1,264
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20 Posts
I would highly recommend you guys to remove the SIM and get another one from the dealer. Then recreate a new account on ATT with the SIM Card number. This is the best and cleanest way to do it properly.
#17
AudiWorld Member
Thread Starter
Third SIM card installed...and now I am back to having the original issue. I called Audi again and apparently there is a select number of 2016 A6/7 models with this issue. They are still trying to come to a resolution.
Last edited by viggense; 07-26-2015 at 04:47 PM.
#18
Smh. I was excited to get my new sim thinking this would be a solution but looks like not. Don't care to try it only to be s.o.l all around. Speaking of issues, when you all use the online destinations feature with audi connect, do you experience issues where the street number isn't included?
#19
AudiWorld Member
Thread Starter
Resolution....sort of
After getting the regional tech support involved, turns out it is operating as it is supposed to. According to the tech rep, the new system asks for the myAudi PIN every time you start the car and try to access your destinations from your account to ensure it is getting the most up to date information and also to keep other drivers from getting into your account. All of the other connected services will not require you to do this. Not sure how much I buy it but not worth the headache of trying to escalate considering it is a minor annoyance (at least to me). Curious to see if anyone else comes up with a different resolution.
#20
After getting the regional tech support involved, turns out it is operating as it is supposed to. According to the tech rep, the new system asks for the myAudi PIN every time you start the car and try to access your destinations from your account to ensure it is getting the most up to date information and also to keep other drivers from getting into your account. All of the other connected services will not require you to do this. Not sure how much I buy it but not worth the headache of trying to escalate considering it is a minor annoyance (at least to me). Curious to see if anyone else comes up with a different resolution.
Last edited by gema7; 08-03-2015 at 07:29 AM.