snagitseven

Great minds think alike.

Hugg727

Does this affect the 2014 models as well?

superswiss

No, 2014 and 2015 models already have an updated telephone module, however, they are not eligible for AT&T service, although technically it works.

eduany

I called the number in the letter same day received the letter, no solution until now. The rep told me it is for original owners. I bought the car at Audi Tysons Corner, under warranty plus the Audi certified thing. Am I a second class owner for AoA? By the way 2 days ago started to get 2G.

snagitseven

Hmm. I would call AoA and press the issue. Tell them you bought the car with expectations you would have the features as specified and through no fault of your own or the car, AC is being downgraded. Escalate as needed. Nothing to lose.

tgsnap

I live in the DC area and I've noticed the drop to 2G only service in the last few days well. AoA has told me they still expect 2-4 weeks before even coming up with a solution. That baffles me because they said they've already fixed this issue in other areas. I don't know why it's so hard here.

Between the ridiculous cost to update the maps in the car (and my dealer didn't know anything about being able to update the maps) and now the technical obsolescence of the data connection, you have to wonder if it's not better to skip the nav systems in these cars and just use Waze.

snagitseven

Sounds like you need to find another dealer that keeps up with tech bulletins. Others have already reported getting modem updates in the Northern VA area.

tgsnap

Thanks for the head's up. I've been working through AoA but I will give the dealer a shout.

SpectreGadget

Agreed. I'd be happy putting my phone screen to the center screen. Just wish there was a way to update the HUD via Waze guidance vs. built-in navi.

ranger66

I bought my car in May and haven't been able to use any of the data features(google earth, hotspot, etc.) Every time I tried I got the network connection error or it timed out. After joining the forum I learned of the T-Mobile issue and contacted AOA. After waiting nearly 90 days for them to review my file and make a decision on whether or not I am worthy of an upgrade, yesterday they tell me I can get 2 months of 2G service for free. If I like the 2G speed then I can purchase a subscription plan. They told me I am not eligible for the hardware replacement.

Is this typical? Is there anyway I can get the free hardware upgrade later? I asked the customer service rep these questions and she said "I don't know, maybe."

Thoughts?