Where to file a complaint with Audi Corporate?
08-10-2015, 05:59 AM
#12
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[QUOTE=Rahul Garg;24713902]
GO to audi website and you can get ahold of the customer service. They have been helpful for me with my 2012 Audi A8L driveshaft vibration and got it replaced at 50k.
Audi Customer Service - Contact Audi | Audi USA
They will be very helpful so be patient with them and explain everything to them and provide documentations if needed. Also you can have you dealership call in the regional representative to take a look at your car personally with you and solve the issue with the dealer.
Audi Customer Service - Contact Audi | Audi USA
They will be very helpful so be patient with them and explain everything to them and provide documentations if needed. Also you can have you dealership call in the regional representative to take a look at your car personally with you and solve the issue with the dealer.
08-10-2015, 06:01 AM
#13
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As for my 2016 Audi A7 with 6k miles, its been a fantastic car so far. Very reliable and solid. My 2012 Audi A8L has 90k miles and its very reliable with little issues so far. My 2006 Audi A8l did up to 180k miles with minimal issues too! I do routine service, tire balance and replacement, brake pads, wipers, etc. Audi has proven to me how reliable they are compared to my Lexus so I am very happy so far. I am sorry the OP had a car that was not CPO properly by the selling dealership and I would be very frustrated too.
08-13-2015, 12:33 PM
#14
I bought the A7 certified pre-owned from DCH Audi. They claim they sold the car to the previous owner as well. I'd still pick the A7 even after all of these experiences - it's a great car. It's just frustrating to pay $60k for a CPO car with 4k miles and have it fall apart as you drive off the lot. DCH Audi did wind up doing all the repairs for free, but the experience has left a bad taste in my mouth. The slip-up with the inspection sticker and registration just added to the problems.
08-17-2015, 03:59 AM
#15
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If you bought a CPO'ed vehicle, then the dealership, or any dealership for that matter, should not hesitate to fix the car. And I forget what model year your A7 is, but with only 4k miles I'm assuming it's still under factory warranty. Regardless, as a CPO, you are covered. I would report the dealership to AoA. Sounds like you are so best of luck!
08-17-2015, 06:22 AM
#16
That's great. AoA tends to be pretty helpful. Money towards a new purchase is awesome.
02-06-2017, 07:41 AM
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02-06-2017, 09:43 AM
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DoctoZaius: I may be off here; but consider that Amelen's problems are related to a previously owned A7 represented by a dealer that seems to not have lived up their responsibility in certifying a previously owned car. The unknown is how the previous owner treated the car and what the dealer did to evaluate the car prior to reselling it. For the vast majority of A7, new car owners, this car is very solid. I am at 7K miles and continue to support that this is the most trouble free car that I have owned (coming off of a Lexus GS400).
02-07-2017, 05:46 AM
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Wow, that's a fairly bold statement coming from a former Lexus owner. Lexus has done a great job with its vehicles quality wise IMO. I associate much of their reliability with the fact they are under Toyota. Fortunately/unfortunately for me, I didn't have my first A7 for more than 4 months (lost to flooding) so I can't really speak on the longevity of the quality of the vehicle. However, after reevaluating other brands and models, I just couldn't get over the A7's beauty so I went with an S7 this time around and am awaiting delivery. Your words are reassuring that I made the right choice.