Help! Dealership scam me? - AudiWorld Forums

Go Back   AudiWorld Forums > Audi Models > Audi A8 / S8 > A8 / S8 (D3 Platform) Discussion
Log In 


A8 / S8 (D3 Platform) Discussion Discussion forum for the D3 Audi A8 produced from 2003-2010 and Audi S8 produced from 2006-2010

Help! Dealership scam me?

Reply
 
 
 
 
LinkBack Thread Tools Search this Thread
Old 07-18-2014, 04:31 PM   #1
Audiworld Junior Member
 
Join Date: Aug 2008
Posts: 51
Default Help! Dealership scam me?

I dropped off the s8 at the dealership this week to diagnose my long crank issue every time the car sits for 30 minutes or longer. They insist it's the fuel pump. I insist that based on all my research here that was unlikely since I didn't have symptoms associated with failing/failed pump. No tough idle not even under load. Plus I was getting a large evap leak code. So I picked up the car last night, I didn't get to start it up myself as it was brought out front by a tech. They said car was all set, no codes no long crank. I get up this morning and it's the same issue. Long 5 to 10 second crank. The car runs exactly as before. I just paid $1500 for nothing. Was I scammed? Is there anything I can do as I paid for a repair that they insisted was the cause. I never had any codes indicating fuel pump issues by the way. What can I do? This was my post of my scan
http://forums.audiworld.com/showthread.php?t=2861527

Last edited by ayrula; 07-18-2014 at 04:33 PM.
ayrula is offline   Reply With Quote
Old 07-18-2014, 04:38 PM   #2
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

Hi, I'm am in the process of having various issues addressed with my 07 S8. One of the issues is the long crank time upon initial start up and whenever the car sits for an extended period of time during the day. My check engine light is on also, not sure if you have that issue. Audi Brooklyn stated that my low fuel pressure thrust sensor is the cause of both issues and said that after it is changed they would be solved. Hope this helps, good luck!
Scott
sel126 is offline   Reply With Quote
Old 07-18-2014, 04:50 PM   #3
Audiworld Junior Member
 
Join Date: Aug 2008
Posts: 51
Default

Quote:
Originally Posted by sel126 View Post
Hi, I'm am in the process of having various issues addressed with my 07 S8. One of the issues is the long crank time upon initial start up and whenever the car sits for an extended period of time during the day. My check engine light is on also, not sure if you have that issue. Audi Brooklyn stated that my low fuel pressure thrust sensor is the cause of both issues and said that after it is changed they would be solved. Hope this helps, good luck!
Scott
I have the same issues. Have you had this repair done yet?
ayrula is offline   Reply With Quote
Old 07-18-2014, 05:09 PM   #4
AudiWorld Super User
 
Mister Bally's Avatar
 
Join Date: Jan 2006
Location: Detroit, Michigan USA
Posts: 3,899
Default

You weren't scammed. Just a misdiagnosis. Take it back, get a $1500.00 credit and have them fix it. Most likely, a bad crankshaft (engine RPM) sensor. About$180.. for the part and 2 or so hours of labor.
Mister Bally is offline   Reply With Quote
Old 07-18-2014, 05:40 PM   #5
Audiworld Junior Member
 
Join Date: Aug 2008
Posts: 51
Default

Quote:
Originally Posted by sel126 View Post
Hi, I'm am in the process of having various issues addressed with my 07 S8. One of the issues is the long crank time upon initial start up and whenever the car sits for an extended period of time during the day. My check engine light is on also, not sure if you have that issue. Audi Brooklyn stated that my low fuel pressure thrust sensor is the cause of both issues and said that after it is changed they would be solved. Hope this helps, good luck!
Scott
This was very helpful. I found a Tsb on this. It actually covers many 07-08 Audi models.
http://www.jlosee.com/images/RS4/PDF...20Pressure.pdf

It even advises to change the fuel pressure thrust sensor when a fuel pressure error comes up first before changing out fuel pumps or filters.
ayrula is offline   Reply With Quote
Old 07-18-2014, 08:37 PM   #6
AudiWorld Super User
 
mishar's Avatar
 
Join Date: Nov 2010
Location: Vancouver, Canada
Posts: 5,893
Default

Faulty low fuel pressure sensor can cause check engine light and faulty code, but it doesn't mean that pressure is low, so it wouldn't crank long because of a faulty sensor. They should check low fuel pressure with gauge. If it is low it can be pressure regulator.

Mister Bally could be right. It could be RPM sensor, but it usually fails when engine is hot.

Dealers are famous for replacing parts as a diagnostic. You are paying, off course.
mishar is offline   Reply With Quote
Old 07-20-2014, 11:46 AM   #7
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

Quote:
Originally Posted by ayrula View Post
This was very helpful. I found a Tsb on this. It actually covers many 07-08 Audi models.
http://www.jlosee.com/images/RS4/PDF...20Pressure.pdf

It even advises to change the fuel pressure thrust sensor when a fuel pressure error comes up first before changing out fuel pumps or filters.
Glad it helped you out. I haven't had the work done yet due to the fact I am fighting with the dealer I purchased from (Audi Willoughby in Ohio), their parent company Penske Automotive Group, and Audi of America. Within the first couple days of taking the car home I noticed a long list of issues (a lot of them safety related) and I'm trying to get them to help correct everything. No luck so far, we'll see what happens. Thanks for posting the info on the TSB, I'll definitely look into it with Audi Brooklyn when I have the work done.

Keep us posted on any progress you make with your issues,
Scott
sel126 is offline   Reply With Quote
Old 07-20-2014, 06:50 PM   #8
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

Also wanted to thank Mister Bally and Mishar, your advice and insite is always appreciated! Ayrula, make sure you look into their recommendations.
sel126 is offline   Reply With Quote
Old 07-22-2014, 06:55 PM   #9
Audiworld Junior Member
 
Join Date: Aug 2008
Posts: 51
Default

Quote:
Originally Posted by sel126 View Post
Also wanted to thank Mister Bally and Mishar, your advice and insite is always appreciated! Ayrula, make sure you look into their recommendations.
I got the car back today. Problem fixed. After changing fuel pumps and filter the long crank is gone. Hopefully that was it. We'll see in the next few days. I appreciate everyone's help.
ayrula is offline   Reply With Quote
Old 07-22-2014, 07:56 PM   #10
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

Quote:
Originally Posted by ayrula View Post
I got the car back today. Problem fixed. After changing fuel pumps and filter the long crank is gone. Hopefully that was it. We'll see in the next few days. I appreciate everyone's help.
Glad to hear that the problem is solved, but I have a question. Didn't you say in your initial post that the long crank time was still present after the dealer changed your fuel pumps? Was the $1500 they charged you just for the pumps and filters or was there any other work done?
sel126 is offline   Reply With Quote
Old 07-23-2014, 06:08 PM   #11
Audiworld Junior Member
 
Join Date: Aug 2008
Posts: 51
Default

Quote:
Originally Posted by sel126 View Post
Glad to hear that the problem is solved, but I have a question. Didn't you say in your initial post that the long crank time was still present after the dealer changed your fuel pumps? Was the $1500 they charged you just for the pumps and filters or was there any other work done?
Long crank was still present after pumps. Gone after they changed the fuel filter. They suggested changing it initially but I declined bc I changed it 3 months ago. Apparently it was a dud. I'll keep everyone posted as to see if the long crank returns.
ayrula is offline   Reply With Quote
Old 07-23-2014, 06:12 PM   #12
AudiWorld Super User
 
mishar's Avatar
 
Join Date: Nov 2010
Location: Vancouver, Canada
Posts: 5,893
Default

This tread title looks more and more appropriate.
mishar is offline   Reply With Quote
Old 07-23-2014, 07:39 PM   #13
AudiWorld Member
 
Panelhead's Avatar
 
Join Date: Mar 2014
Location: Houston Texas
Posts: 404
Default Who changed it three months ago?

Quote:
Originally Posted by ayrula View Post
Long crank was still present after pumps. Gone after they changed the fuel filter. They suggested changing it initially but I declined bc I changed it 3 months ago. Apparently it was a dud. I'll keep everyone posted as to see if the long crank returns.
I want to change mine. But still looking at the area where it is mounted underneath.
Panelhead is offline   Reply With Quote
Old 07-23-2014, 09:49 PM   #14
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

Quote:
Originally Posted by ayrula View Post
Long crank was still present after pumps. Gone after they changed the fuel filter. They suggested changing it initially but I declined bc I changed it 3 months ago. Apparently it was a dud. I'll keep everyone posted as to see if the long crank returns.
Wow, could it be possible that it was only the fuel filter? I'm leaving on Friday for a nice (hopefully long) weeks vacation. I was considering bringing the car in tomorrow to address this issue as well as the front suspension while I'm away, but I might just wait till I get back. This way maybe I'll have a better idea of what I should actually let the dealer do to fix this issue. My CEL has been on for a month, along with the long crank time and the EPC light also comes on almost everytime I drive (especially when I need a little quick pick up). Car goes into a protect mode as well, holding the RPM's to 4k. As I stated earlier, the dealer said it was the low fuel pressure sensor, but Mishar made a whole lot of sense when he said that the sensor shouldn't affect the crank time. The dealer also tried to tell me that the shifter assembly would have to be replaced in order to solve the EPC issue, but that doesn't sound right (but I am new to the Audi world so I definitely could be wrong). Please keep us posted regarding your crank time, and I will do the same when I get my issues figured out as well.
sel126 is offline   Reply With Quote
Old 07-23-2014, 11:21 PM   #15
AudiWorld Super User
 
mishar's Avatar
 
Join Date: Nov 2010
Location: Vancouver, Canada
Posts: 5,893
Default

Quote:
Originally Posted by sel126 View Post
Wow, could it be possible that it was only the fuel filter?
I don't think so. If it is so clogged to prevent initial pressure buildup with two pumps running how could it allow enough fuel flow under load with a single pump running?
mishar is offline   Reply With Quote
Old 07-24-2014, 09:40 AM   #16
Audiworld Junior Member
 
Join Date: Aug 2008
Posts: 51
Default

Quote:
Originally Posted by mishar View Post
I don't think so. If it is so clogged to prevent initial pressure buildup with two pumps running how could it allow enough fuel flow under load with a single pump running?
I agree W Mishar. I believe it was the pumps as they tested them for efficiency as they were running at 75% at their best.
ayrula is offline   Reply With Quote
Old 07-25-2014, 09:52 AM   #17
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

I see what you guys are saying, makes sense. I'm on my way to Puerto Rico for a week right now, dropped the S8 off this morning. Let's see what they find out. I'll post the results when I get back next week.
Thanks again everyone!
sel126 is offline   Reply With Quote
Old 09-11-2014, 04:59 PM   #18
Audiworld Junior Member
 
sel126's Avatar
 
Join Date: May 2014
Location: Brooklyn, NY USA
Posts: 51
Default

Hi guys,
Sorry it has taken so long for me post what was the final outcome. It took the dealer about three weeks and numerous trips in order to get it right, and I have been extremely busy lately. After changing the low pressure fuel sensor, the problem still persisted within minutes of picking the car up. The next day I returned the car and that afternoon I was assured that it was fixed with a readaptation of the system that should of been done after the sensor was replaced (dealer mumbo jumbo). The EPC light came back on within a few minutes again and the CEL was on by time I got home (10 minutes later). Finally after returning the car again (they had it for another week this time), they changed the fuel filter and still had the same issues, the end result was a high pressure fuel pump on the passenger side of the fuel rail. I am now getting to enjoy what an S8 is truly supposed to feel like...WOW I love it!!! Hope this helps someone out in the future.
Thank care,
Scott
sel126 is offline   Reply With Quote
 
 
 
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 11:51 PM.


Copyright 2014 AudiWorld.com Audi Enthusiast Community