snagitseven

Keep us posted,

DirtyVegasTT

Got clear bra on all my cars. I have a local shop that does all the high end dealers install for me. Runs anywhere from $600 to $1,200 installed depending on film used.

XPEL

I just sent you an email back from your original email, but it was something along the tune of this:

First off let me apologize for the lack of support that came from your installer/dealer.

Im sure we can get this issue addressed for you, please reach out to my area sales manager Tom Adams at t*****@xpel.com

He actually lives in Colorado, but he knows many of the dealers locally.

Please let us know if you do not hear from him in the next few days...

the_duke

Love to see vendors participate in these discussions!

tx170754

Especially when you're about to pull the trigger....I only have one installer where I live and I'm not so sure if he is really specialized on A8's..... So what would Xpel do if we wouldn't be happy about ?

walko789

thank you for the quick response- I appreciate your participation on the forums and look forward to talking with Tom.- RW

snagitseven

As long as that installer is skilled with Xpel, they can do any car regardless of type or shape. My installer always has many different high end cars of all brands and models in his lot waiting for Xpel Ultimate installs.

The Ultimate has a 10 year warranty on the film and labor.

tx170754

That's exactly my problem, my installer "does not have have many different high end cars of all brands and models in his lot waiting for Xpel Ultimate installs"....the warranty looks nice but, as always, once you have a claim everything is different, I'm still waiting for a response from your Xpel advertiser as what to do if we wouldn't be satisfied.

snagitseven

You do what I sugested in my earlier post to Walko and do what he did - you call Xpel and they will make it right. They stand behind their product and the install.

I'll say it again, if your installer has experience with the product, he should be able to do any car. The process is the same, only the piece shapes will vary.

XPEL

Sorry didn't know there was a question associated with your post....

Just because one of our installers may not work on higher end vehicles, it all comes down to the installation technique: Complex curves, stretch, install, etc.

I'd ask to see some of his installations, but if the film fails (yellowing, cracking, peeling, staining, delaminating) its covered for 10-years including labor. Now to be clear, it doesn't cover installer error or bad installation by one of our independent installers. Where do you live?


Edit: But like snagitseven said we are here to make sure our customers are taken care of