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2012 Audi Backup Camera announcement

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Old 05-22-2011, 01:14 AM   #1
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Default 2012 Audi Backup Camera announcement

Here is a bulletin from Audi of America regarding the backup camera for the 2012 models (Q5 and others). Per the bulletin, it appears that the camera shortage will affect a few of the final 2011's that are built as well. No timetable on availability of parts.
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File Type: pdf Audi MY2012 Rearview_Camera_Supply Situation.pdf (92.6 KB, 1084 views)
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Old 05-22-2011, 03:46 AM   #2
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Thanks for the Info!!!
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Old 05-22-2011, 08:44 AM   #3
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Default Thanks for Posting....I Think

I'll be calling our dealer Monday.

Our deal for a dealer-swapped factory order bank MY11 went final on the day of the memo, and I suppose it's possible that the order might not have been entered until the next day 5/3.

So, if I read this correctly, it means that as our order was not "customer sold" before 4/26, our order including NAV plus rearview camera will not be filled as ordered, and will be "adjusted" or "measures will be offered to impacted customers". However, the first sentence in the second paragraph of the memo can be interpreted a couple of ways. Mr. Optimist says it's only a portion of the production run in weeks 20-21 that is affected. Mr. Pessimist says that the "small volume of MY2011 vehicle orders" refers to the entire MY2011 production run, and that the cutoff is basically the production runs beginning with weeks 20-21. Mr. Pessimist seems to have the edge here.

What's interesting about this is that our dealer sent an e-mail this week indicating that our car would be "shipped at the end of this month" and "here" in the first week of July. So they must have been aware of this memo, but haven't told me about this issue. Is that because our car was actually produced between 5/3 and 5/15? Sure hope so because it looks like anything produced after May 15 is subject to the camera component constraints.

Y'all stay tuned.
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Old 05-22-2011, 02:18 PM   #4
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Thanks! That's more info than I would have gotten from my dealer!
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Old 05-22-2011, 04:02 PM   #5
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Default Clarification

I checked my paperwork, and the deal for our MY11 was finalized on the day after the memo was dated. So this should be an interesting discussion with the dealer tomorrow. Stay tuned.
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Old 05-22-2011, 06:16 PM   #6
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Quote:
Originally Posted by Cabo de Hornos View Post
I checked my paperwork, and the deal for our MY11 was finalized on the day after the memo was dated. So this should be an interesting discussion with the dealer tomorrow. Stay tuned.
Cabo,

Yeah keep us posted as I for one am very interested on how they'll play this out with you. Best of luck!

Rob
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Old 05-23-2011, 09:50 PM   #7
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I hope I didn't throw any dealers under and get them in trouble!



Let us know how it goes Cabo. Ultimately I think it's better to have the information than be surprised at delivery. The conversation would not go well.
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Old 05-24-2011, 04:54 AM   #8
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R8 will be the only car getting back up camera.

Imagine driving a $80k A8 without back up camera. That will be like driving an econobox without radio.
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Old 05-24-2011, 09:47 AM   #9
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That's not accurate - all cars that order a back-up camera will be getting a back-up camera. R8 is the only model getting one straight out of the factory; all other models will get theirs installed at dealerships when available.
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Old 05-24-2011, 10:54 AM   #10
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Default Still Awaiting Word

Well devx, according to the memo I think if anybody threw anyone under the bus it was Audi, not the dealers, at least not yet. Waiting on return call from dealer.

As far as I'm concerned, the Messenger lives!!
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Old 05-24-2011, 05:47 PM   #11
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Thanks devx. I contacted my dealer today and found that my Q5 is indeed one of the 2011's affected. It is at the departure port and scheduled to leave on 5/31. I was informed that Audi is giving customers Audi Care (complete vehicle maintenance for the 4yr/50,000 mi warranty period) as compensation for the inconvenience of having to bring the vehicle in later for the component install.
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Old 05-24-2011, 05:51 PM   #12
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Quote:
Originally Posted by sleater_kinney_rox View Post
Thanks devx. I contacted my dealer today and found that my Q5 is indeed one of the 2011's affected. It is at the departure port and scheduled to leave on 5/31. I was informed that Audi is giving customers Audi Care (complete vehicle maintenance for the 4yr/50,000 mi warranty period) as compensation for the inconvenience of having to bring the vehicle in later for the component install.
Is the free Audi Care just at your dealership, or across all Audi of America 2011 and 2012 Audi's affected by the backup camera problem?
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Old 05-24-2011, 05:57 PM   #13
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Quote:
Originally Posted by geronimosan View Post
Is the free Audi Care just at your dealership, or across all Audi of America 2011 and 2012 Audi's affected by the backup camera problem?
The way it was phrased to me implied that Audi made the decision at a higher level.
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Old 05-24-2011, 06:09 PM   #14
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Quote:
Originally Posted by sleater_kinney_rox View Post
The way it was phrased to me implied that Audi made the decision at a higher level.
Thanks for the info - will have to mention this to my car salesperson.
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Old 05-24-2011, 08:08 PM   #15
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Default Echoing Those Thanks for the Post

Given the shipping date you noted s_k_r, I suspect mine is "in" the same boat, although the departure dates from Bremerhaven to Brunswick, GA for "end of May" are still showing 5/29 and 6/1, with arrivals on 6/15 and 6/20. I did check some other destination ports with arrival dates prior to 6/30, but only found one for Port Hueneme departing on 6/4, with arrival on 6/29and for Galveston leaving on 5/30, with arrival on 6/20.

Dealer hasn't returned my call yet, but the memo really doesn't clearly say that MY11's will be getting a camera at some point at all, which could explain the AudiCare arrangement you described, but hopefully it's not as a "consolation prize". Of course, it would be best if camera installation will in fact be provided at a future time. On the other hand, the memo is quite clear that MY12s will get a camera at some point.
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Old 05-25-2011, 12:16 AM   #16
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For those with MY2011 vehicles impacted by the change definitely check with the dealer and understand what they are offering before accepting or signing anything. Reading the announcement again from an impacted 2011 owner's PoV, it could be interpreted as Audi will provide compensation (order adjustment aka cost reduction) or some other type of compromising package (AudiCare or equivalent) in lieu of the camera. It's important to understand when accepting their offer that it's clear if the camera will still be included at no charge when available.

With the upcoming holiday weekend I may not have time but I'll try to reach out to my dealer to find out if he knows anything regarding compensation. He might roll his eyes if I ask about 2011's but even an answer about 2012's could be valuable.

He's going to be tired of me by September. Hmm, maybe he'll expedite my order...
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Old 05-25-2011, 05:01 AM   #17
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Quote:
Originally Posted by devx View Post
...He's going to be tired of me by September. Hmm, maybe he'll expedite my order...
LOL - I didn't have this potential 'issue' but I kept asking my dealership question after question, asking on pending arrival date again & again - after pick up of my Q i've NEVER heard from the sales dept again!!
wait - that's not meant as a complaint - hahahah!!
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Old 05-25-2011, 05:55 AM   #18
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LOL - I didn't have this potential 'issue' but I kept asking my dealership question after question, asking on pending arrival date again & again - after pick up of my Q i've NEVER heard from the sales dept again!!
wait - that's not meant as a complaint - hahahah!!
I think my Q is on the ship right now and I'm fighting the urge to call the dealer each day to check on exact dates. I can follow the ship myself, but I want timing from port to pickup!!! It may be just a coincidence, but the salesperson who made my order quit a few weeks ago.............. haha (I was told she was getting married and moving, I'll stick with that story)
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Old 05-25-2011, 06:43 AM   #19
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Default Correctomundo Devx

Right on the mark....that's the nub of the question devx.
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Old 05-25-2011, 07:19 PM   #20
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Default Some News

The pieces are falling into place, but should have definitive answer sometime tomorrow, after sales manager checks with corporate higher ups.

Visited with our sales manager this evening, who gave me our VIN, and showed me key dates. Every indication is that we're falling into the "no camera bin" on our MY11 (Released for production on 5/10, assigned 5/16, inspected 5/23). In fact, our car is scheduled to be loaded onto what I believe will be Fidelio on 5/31, with departure scheduled for the next day. That means expected arrival Brunswick GA on 6/20 (the "slow boat" via Sweden, Belgium, England, Canada, NYC, and Baltimore).

I say "every indication" because of the production schedule he showed me versus the dates in the Audi memo. But he said he hadn't seen the memo (which I showed him)... a bit strange since he would be one of the addressees.

One hanging item is the wording of that particular sentence which leaves open the question of whether or not all vehicles in weeks 20-21 will not get the camera, or just some of them. Based on s_k_r's experience, Mr. Pessimist still gets the edge, but we'll see. The accommodation s_k_r described seems reasonable though, but our dealer was not aware of anything of this sort.

He did say though, that when Audi is unable to fill a request for a specific option, a credit marker would appear on the build status sheet (or I suppose it's a pre-invoicing sheet like the Order Configuration sheet) - and he cited a recent example of an issue with aluminum inlays not being on spec (can't recall which model he was referring to), with a resulting $ credit to the customer. Nothing like that appeared on the screen he showed me for our car. But we'll see, maybe that's because of the proposed accommodation s_k_r noted .

But we should hear further on this tomorrow. At least we've got a VIN to be thankful for (not obvious from the VIN as to which production week it was built, but the sequence of dates looks fairly convincing). So hopefully the volcanic ash from Iceland will not pit the propellers on Fidelio and she'll indeed come in a bit earlier than the dealer was originally thinking!!
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Old 05-25-2011, 07:19 PM
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2012, a5, america, announcement, audi, back, backup, camera, factory, q5, q7, rerarview, reverse, s4, tt


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