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Obsolete Nav maps taken a small step farther...

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Old 07-13-2011, 01:13 PM   #1
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Default Obsolete Nav maps taken a small step farther...

Here is an exchange between myself and NAVTEC peeps...who seem to want to help but either cannot or don't know how to help. I'm not sure which...or if either is accurate. I do know that NAVTEC seems to be pointing the finger at AUDI in one email but cannot provide info to substantiate in another. This whole scenario is F'ed up, IMO. Being that I'm engaged in animal rescue over a large area of the Mid-Atlantic USA I need accurate maps and I find it frustrating that I can't count on my AUDI NAV to get me where I need to be. I won't make this mistake twice.

The exchanges:
ME:
Device: Audi Q5 MMI OEM Navigation
Comments: My 2010 Audi Q5 maps are indeed very dated. Maps that are out-dated are not only inconvenient but they can be dangerous to those that rely on accurate direction. When can I expect an update for my obsolete maps as I'm tired of having to carry my Garmin system with me on long trips to fill in the holes left by my VERY expensive Audi system.
Regards,
HBWT

THEM:
1st response from Allison L" Thank you for contacting NAVTEQ. Your 2010 Audi Q5 came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. If you would like to be notified when new releases or special promotions become available, please register with us at www.navteq.com/registration.

If you need additional assistance, please send us your feedback by replying to this email.


ME:
Hi Allison L.
This reply mirrors one that was given to a fellow AudiWorld forum member a few months ago. Damn disappointing given the Q5 came out in 2009 and there's been no update.
You say,
"Generally updates are released every 12-18 months."
I bought my 2010 Q5 in October '09. It was built in August '09. In one month it will be 2 years. From what I have learned there has NEVER been an update going back the the introduction of the Q5. If I'm correct, that would be a little over 3 years. This seems irresponsible on your part as well as Audi.
You say, "At this time, the release date of the next update has not been officially announced."
How can there be a next update when there has never been any update?

THEM:
2nd response from June V:
Thank you for contacting NAVTEQ. I apologize that there has not been an update for your vehicle. Again updates are usually released every 12 to 18 months and are supplied to us by the manufactures. We do not know when the updates are coming out until the manufactures let us know a release date. Here at NAVTEQ we supply the manufactures with the raw map data and then the manufactures put the update together. Also the navigation systems themselves are supplied by third party suppliers.

ME:
This brings up another question then. When did you last supply Audi with any "raw map data?". This info would likely be the best indicator as to when the update will come out.


THEM:
3rd respnse from June V:
Thank you for contacting NAVTEQ. I do apologize but I actually do not have that information. As stated earlier we won't find out when an update will be released until it is actually released.

If you need additional assistance, please send us your feedback by replying to this email.




SUX...

I suppose I'll be on the phone with AOA next(when I get the time)...probably to no avail.
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Old 07-13-2011, 01:42 PM   #2
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I was leaning in this direction anyway, but your experience above has convinced me that the Nav map business is not an option worth paying for. My phone has google maps as does my iPad.
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Old 07-13-2011, 01:44 PM   #3
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Go for a $100 TomTom and save yourself some stress. Audi will come around someday...
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Old 07-13-2011, 02:05 PM   #4
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Thanks Bulldog. I too find it unbelievable that there is no update available and the passing of the buck on this is very frustrating. I think the calls need to go out to AoA and we need to start turning up the heat on them to get with it.

I am picking up my brand spanking new 2012 Q5 in less than a month. I am fully prepared to see it loaded with three year old maps. Although I'm prepared for it, it is still gonna really **** me off just the same. Sickening when you pay $3k for a nav unit with three year old maps.
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Old 07-13-2011, 02:59 PM   #5
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Originally Posted by tridentnyc View Post
I think the calls need to go out to AoA and we need to start turning up the heat on them to get with it.
Agreed. Look what happen to Netflix. 36000 replay in 24 hr. Sure, we not get 36000 vote, but if we get 3600 - it will be something.
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Old 07-13-2011, 03:04 PM   #6
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Agreed. Look what happen to Netflix. 36000 replay in 24 hr. Sure, we not get 36000 vote, but if we get 3600 - it will be something.
Been real busy at work lately but I'll try to call tomorrow. I may even write a letter. Not sure to who but someone should get some written correspondence.
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Old 07-13-2011, 03:55 PM   #7
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Originally Posted by BayGBM View Post
I was leaning in this direction anyway, but your experience above has convinced me that the Nav map business is not an option worth paying for. My phone has google maps as does my iPad.
+1, Google Maps and Navigation on my Smartphone works exceptionally well.
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Old 07-13-2011, 04:14 PM   #8
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Yes, our tablets, either of our phones, and our two garmins do well...

but all total they all cost me about a third of the nav sys...

I too spoke with Audi of America today and they tried the same gambit on me... then I reminded them that they had already told me that and gave me a case number for reimbursement to go buy an update.

I wondered why they gave me that so quickly - now I know... because there is no update available to buy !

I suggested they speak to their higher ups as I've seen class action suits over less than this.

but of course I did it nicely since the phone unit has very little influence!
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Old 07-13-2011, 04:21 PM   #9
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Quote:
Originally Posted by HaveBullDogWillTravel View Post
Been real busy at work lately but I'll try to call tomorrow. I may even write a letter. Not sure to who but someone should get some written correspondence.
I'd address the letter to Johan de Nysschen, president of Audi of America. I'm sure he won't be the one to read it, but one of his minions will get it right away, and hopefully get something going on it. While we've never had an issue with the out-of-date maps, I agree they should be updated, and it seems the only way to get that done is for many people to clamor about it.
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Old 07-13-2011, 04:28 PM   #10
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I had asked my salesperson a couple months ago about nav map updates, and she told me that map data was updated via satellite, and that it was only the Nav system software that required CD/DVD manual updates.

I asked her again today after seeing this thread, and this is what she said:

"There is no map disc for a Q5. It's all satelitte driven. I have never not had a road that is a real state/county/city road or street not show up on a map in a 2009 or newer Audi. There are 12 satelittes that feed the navigation."

and then in a follow-up:

"I was right. It's software that can be updated by Audi but that only changes functions. The maps are updated by satelitte and you have to do nothing to get that."


I asked if there was any documentation, or a website, that she could point me to so I could read up on it all in detail. Will update when I get a response.
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Old 07-13-2011, 04:37 PM   #11
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Originally Posted by HaveBullDogWillTravel View Post
Been real busy at work lately but I'll try to call tomorrow. I may even write a letter. Not sure to who but someone should get some written correspondence.
I just put in a call with AOA concerning this issue. I figure if enough of us keep pushing this issue then maybe, just maybe someday something will happen.
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Old 07-13-2011, 04:49 PM   #12
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This is funny, especially since Audi customer service several times insisted that Navteq is the company that provides maps and software and that there is nothing they (Audi) can do to fix the "no letters in house numbers" bug or outdated map data. They (Audi and Navteq) should get their story straight...
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Old 07-13-2011, 07:24 PM   #13
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Quote:
Originally Posted by geronimosan View Post
"I was right. It's software that can be updated by Audi but that only changes functions. The maps are updated by satelitte and you have to do nothing to get that."
I wish this were true. Unfortunately, your salesman's comments fly in the face of what many others have reported. Hopefully, we'll get to the bottom of this...sometime soon.
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Old 07-13-2011, 09:49 PM   #14
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Originally Posted by HaveBullDogWillTravel View Post
Hopefully, we'll get to the bottom of this...sometime soon.
Subscribed.

Expect to take delivery of my first Audi in September (with navigation), and am sorry to see how frustrated some of you are with outdated map information. I can't imagine failing to put an update together for three years (or more). Isn't it someone's job (at Audi or "Navteq" or whatever) to keep the system up to date? What does he do all day? Get it together!

If I can lend a hand with a vote of support or sharply worded letter, let me know!
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Old 07-14-2011, 04:56 AM   #15
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Map data / POIs are updated at the factory at every model year change; although MY2009 and MY2010 had the same data-level. However, there is not yet a process for updating customer vehicles at the moment. Bummer.
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Old 07-14-2011, 07:26 AM   #16
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I am on a list of people who input Navteq and recently did a survey about updating the system via the dealer or by owner and the costs. It appears they have not made up their mind yet.

So other things that others have commented on that I find interesting are the lack of state borders and the lines drawn for time zones.
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Old 07-14-2011, 07:52 AM   #17
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The new Q3 comes with the next generation mmi, which means it has the goole search for the navigation. But Audi said the hardware inside the Q3 is still the current generation mmi, they just modify the software looks like the next generation. I think they can do the same thing for our Q5, adding the google map seems a good idea.
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Old 07-14-2011, 07:59 AM   #18
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Quote:
Originally Posted by geronimosan View Post
I had asked my salesperson a couple months ago about nav map updates, and she told me that map data was updated via satellite, and that it was only the Nav system software that required CD/DVD manual updates.

I asked her again today after seeing this thread, and this is what she said:

"There is no map disc for a Q5. It's all satelitte driven. I have never not had a road that is a real state/county/city road or street not show up on a map in a 2009 or newer Audi. There are 12 satelittes that feed the navigation."

and then in a follow-up:

"I was right. It's software that can be updated by Audi but that only changes functions. The maps are updated by satelitte and you have to do nothing to get that."


I asked if there was any documentation, or a website, that she could point me to so I could read up on it all in detail. Will update when I get a response.
geronimosan,
sorry, don't take this personal - but I think person, who told you this don't know s@#$ about satelittes navigation).
12 satelittes is used to triangulate your location, and not to download software to your car. Is is first time I herd such BS from dealer.
Let me give you example: we all have PC, and every Tuesday, when Microsoft release new patches, you get this patches to connecting to Microsoft Update web site - none beam you this updates from satellite.
Same with our navigation. Map on car hard drive stored is specific files. This files need to be patched, after this MMI system need reboot. Unfortunately, with latest Navigation on Hard drives, you must bring your car to dealer to maker this updates. For my other car, every time I "purchase" DVD with new map - it's take about 10 min and then iDrive get re-boot and you good to go
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Old 07-14-2011, 10:03 AM   #19
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Originally Posted by manup View Post
+1, Google Maps and Navigation on my Smartphone works exceptionally well.
Why can't Audi give us the option to use Google maps (which I love) on the nav system? In an age when so much can be shared via the Internet, downloaded to our cell phones and iPads why can't Audi update their maps data twice or thrice a year and give us a choice of map interfaces? At the very least bringing the car to a dealership for a map upgrade should be an option.
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Old 07-14-2011, 10:42 AM   #20
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Originally Posted by TIME89 View Post
geronimosan,
sorry, don't take this personal - but I think person, who told you this don't know s@#$ about satelittes navigation).
12 satelittes is used to triangulate your location, and not to download software to your car. Is is first time I herd such BS from dealer.
Let me give you example: we all have PC, and every Tuesday, when Microsoft release new patches, you get this patches to connecting to Microsoft Update web site - none beam you this updates from satellite.
Same with our navigation. Map on car hard drive stored is specific files. This files need to be patched, after this MMI system need reboot. Unfortunately, with latest Navigation on Hard drives, you must bring your car to dealer to maker this updates. For my other car, every time I "purchase" DVD with new map - it's take about 10 min and then iDrive get re-boot and you good to go

Not taken personally in the least. I'm just passing along the info from the mouths of my dealership - not saying I agreed with said info (which I why I followed up to ask if there was detailed documentation we could view).
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Old 07-14-2011, 10:42 AM
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