map update - canada status
03-20-2017, 11:19 AM
#11
Audiworld Junior Member
Join Date: Feb 2011
Location: Montreal, Quebec, Canada
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I have a 7 month old Q5 3l S-line. i love it
the GPS maps seemed outdated when i got the q5
I am booked in for the recall notice next week.
i asked them to update the maps
they said no, Audi is only responsible for the car and not the GPS.
for 2016 and older, the customer has to pay as NO MAPS are included in the 3 year guarantee. cost $500 + 1.5 hr labour
2017 + the maps can be update by the customer in the vehicle
does anyone else have any other experience?
has anyone got a free map update?
please advise before i take it in next thursday
the GPS maps seemed outdated when i got the q5
I am booked in for the recall notice next week.
i asked them to update the maps
they said no, Audi is only responsible for the car and not the GPS.
for 2016 and older, the customer has to pay as NO MAPS are included in the 3 year guarantee. cost $500 + 1.5 hr labour
2017 + the maps can be update by the customer in the vehicle
does anyone else have any other experience?
has anyone got a free map update?
please advise before i take it in next thursday
I had a similar experience when I bought my Q5 2014 in Canada/Montreal I paid somewhere like 3000$ for a GPS that the map were 2 to 3 years old. I was a real joke.....so I complained to my dealer they said exactly what you heard....this is not our responsibility but they still ask $3000 for it.....I said no way...I called Audi customer service in Toronto, I wrote a letter to the Canadian director for Audi. I said to them that I was unhappy with the response that I received from my dealer and my car is pretty new 2 months old.....I bought a 2014 car not a 2012 with the same version of map... I had other issue like very very noisy brake pad every morning
They didn't want to change the brake but they offered me a free upgrade when the new version will be available....it took one year before it becomes available....it is way better
Please starts to complaint about it, write the letter, call Audi customer service in Toronto.... make sure that they know and on call the consumer association of your provinces to fill a complaint....
Audi build some great cars but they are ran like a corner store shop....they need to stand beside their products instead of hiding behind....I am involved in the TDI scandal....and I don't feel that they are taking care of us...we are left alone...
Please let AUdi know that you are unsatisfied
03-20-2017, 12:25 PM
#12
AudiWorld Senior Member
Thread Starter
I just called audi Canada 800 822-2834/1/2/2
they basic said NO, this is a dealer issue. they would do NOTHING.
they claim this is a dealer issue. why would I pay $500 + labour for each update when my garmin with free lifetime cost <$250
they basic said NO, this is a dealer issue. they would do NOTHING.
they claim this is a dealer issue. why would I pay $500 + labour for each update when my garmin with free lifetime cost <$250
03-20-2017, 01:00 PM
#13
AudiWorld Member
Join Date: Oct 2016
Location: Auburn WA
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03-21-2017, 03:17 AM
#15
AudiWorld Member
i just ordered today a map update from them (audiupdates), they requested also my VIN for activation code. My Q5 never got any map update and based on the numbering, i had a 2010 data even if car was 2012...... yes i did complain to my dealer and Audi Canada when i bought it but i was told to pay to get an update (no need to add my swear words here, we all know the story).
i'll keep you all poosted once i receive and install the update.
i'll keep you all poosted once i receive and install the update.
03-21-2017, 04:05 AM
#16
AudiWorld Expert
i just ordered today a map update from them (audiupdates), they requested also my VIN for activation code. My Q5 never got any map update and based on the numbering, i had a 2010 data even if car was 2012...... yes i did complain to my dealer and Audi Canada when i bought it but i was told to pay to get an update (no need to add my swear words here, we all know the story).
i'll keep you all poosted once i receive and install the update.
i'll keep you all poosted once i receive and install the update.
How much did you end up paying, if you don't mind telling?
03-21-2017, 07:56 AM
#17
AudiWorld Member
Join Date: Mar 2014
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I have a 7 month old Q5 3l S-line. i love it
the GPS maps seemed outdated when i got the q5
I am booked in for the recall notice next week.
i asked them to update the maps
they said no, Audi is only responsible for the car and not the GPS.
for 2016 and older, the customer has to pay as NO MAPS are included in the 3 year guarantee. cost $500 + 1.5 hr labour
2017 + the maps can be update by the customer in the vehicle
does anyone else have any other experience?
has anyone got a free map update?
please advise before i take it in next thursday
the GPS maps seemed outdated when i got the q5
I am booked in for the recall notice next week.
i asked them to update the maps
they said no, Audi is only responsible for the car and not the GPS.
for 2016 and older, the customer has to pay as NO MAPS are included in the 3 year guarantee. cost $500 + 1.5 hr labour
2017 + the maps can be update by the customer in the vehicle
does anyone else have any other experience?
has anyone got a free map update?
please advise before i take it in next thursday
04-04-2017, 03:00 PM
#18
AudiWorld Member
After 1.5 weeks waiting, finally got my package delivered from UK. Will be doing update soemtime this week, if i can free time....LoL
it consist of 3 SD card. Cost $200, lot cheaper then my local dealer.
it consist of 3 SD card. Cost $200, lot cheaper then my local dealer.
Last edited by Zigaroo; 04-05-2017 at 03:34 PM.
04-04-2017, 04:58 PM
#19
AudiWorld Senior Member
Thread Starter
can you save the files and put them an a dropbox?
the (2) SD shows 2015/16. to they have a 2017 for audi
why are they 3 Sd and not just one SD?
i'm in Ottawa also
the (2) SD shows 2015/16. to they have a 2017 for audi
why are they 3 Sd and not just one SD?
i'm in Ottawa also
04-04-2017, 05:02 PM
#20
AudiWorld Senior Member
Thread Starter
from the web site
https://www.audiupdates.com/product-...-2016-nar-maps
1 x NEW GENUINE AUDI S/W UPDATE SD CARD v. HN+_US_AU3G_K0814
+
1x ADDITIONAL MAP SD CARD NAR 2016 v. 6.12.1
+
1 x MAP LICENCE KEY SD CARD FOR 2016 MAP ACTIVATION
THIS IS THE SOFTWARE UPDATE FOR THE "HN+_US_AU3G_xxxx_" SYSTEM FOR A4 A5 Q5 Q7 ONLY
"xxxx" IS YOUR SOFTWARE VERSION - CHECK "VERSION INFORMATION" IN MMI MENU
PLEASE CONTACT VIA EMAIL IF YOU NEED SUPPORT FOR YOUR SYSTEM
SEND A PICTURE OF YOUR VERSION INFORMATION SCREEN TO SUPPORT EMAIL ADDRESS
Coverage
North America, Canada, Mexico.
https://www.audiupdates.com/product-...-2016-nar-maps
1 x NEW GENUINE AUDI S/W UPDATE SD CARD v. HN+_US_AU3G_K0814
+
1x ADDITIONAL MAP SD CARD NAR 2016 v. 6.12.1
+
1 x MAP LICENCE KEY SD CARD FOR 2016 MAP ACTIVATION
THIS IS THE SOFTWARE UPDATE FOR THE "HN+_US_AU3G_xxxx_" SYSTEM FOR A4 A5 Q5 Q7 ONLY
"xxxx" IS YOUR SOFTWARE VERSION - CHECK "VERSION INFORMATION" IN MMI MENU
PLEASE CONTACT VIA EMAIL IF YOU NEED SUPPORT FOR YOUR SYSTEM
SEND A PICTURE OF YOUR VERSION INFORMATION SCREEN TO SUPPORT EMAIL ADDRESS
Coverage
North America, Canada, Mexico.