New '15 Q5 in shop before even taking it home
07-19-2014, 01:02 PM
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New '15 Q5 in shop before even taking it home
We replaced my wife's '07 Merc wagon today with a new '15 Q5 TDI. Glacier white, black interior, lux pkg and just her style ! However, they found that the A/C was only blowing cold on the left side and not the right. A technician was around on Saturday and diagnosed the issue (needs a new motor for the damper), but the part won't come in until Tuesday. Bummed that this possibly slipped through the QA process at the factory. It was just offloaded from the truck so I guess it could have gotten messed up in transit. So it's in the service department before it's in our garage lol.
On the plus side, they gave us a '15 Q7 TDI loaner that is absolutely gorgeous. Ibis White, blacked out Sport Style plus, with air suspension and the carbon fiber interior. They offered to deliver the new car to us once it's got the new part vs. going back to the dealership.
On the plus side, they gave us a '15 Q7 TDI loaner that is absolutely gorgeous. Ibis White, blacked out Sport Style plus, with air suspension and the carbon fiber interior. They offered to deliver the new car to us once it's got the new part vs. going back to the dealership.
07-19-2014, 01:33 PM
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We replaced my wife's '07 Merc wagon today with a new '15 Q5 TDI. Glacier white, black interior, lux pkg and just her style ! However, they found that the A/C was only blowing cold on the left side and not the right. A technician was around on Saturday and diagnosed the issue (needs a new motor for the damper), but the part won't come in until Tuesday. Bummed that this possibly slipped through the QA process at the factory. It was just offloaded from the truck so I guess it could have gotten messed up in transit. So it's in the service department before it's in our garage lol.
On the plus side, they gave us a '15 Q7 TDI loaner that is absolutely gorgeous. Ibis White, blacked out Sport Style plus, with air suspension and the carbon fiber interior. They offered to deliver the new car to us once it's got the new part vs. going back to the dealership.
On the plus side, they gave us a '15 Q7 TDI loaner that is absolutely gorgeous. Ibis White, blacked out Sport Style plus, with air suspension and the carbon fiber interior. They offered to deliver the new car to us once it's got the new part vs. going back to the dealership.
07-20-2014, 09:06 AM
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Last edited by JHagerty; 07-20-2014 at 10:03 AM.
07-22-2014, 05:00 PM
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Now they say it needs a new condenser also.......
So it's going to stay in the shop for another 6 days or so.
Hope nothing else pops up. Would love to get the new car home.
Guess we just picked the wrong one.
So it's going to stay in the shop for another 6 days or so.
Hope nothing else pops up. Would love to get the new car home.
Guess we just picked the wrong one.
07-22-2014, 06:59 PM
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i ordered a q5 w/ the high gloss black package, but haven't heard confirmation yet....
if it's meant to be, i'll get it. if not, oh well
07-23-2014, 06:59 PM
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Well you could ask to get you into other Q5 instead of this as it not been delivered yet, hope this is the only problem.
We had issues with brakes on new Q5 - picked up in April brought home and found brakes were very soft/spongy very different from the car we test drove initially thought may new car feeling after after 400km even worse brought back found it had broken seal lead to leak in brake fluid- defect from factory - ordered new seal fixed in 5 days, all good now. Not sure why was this not picked up on PDI, known before would have never accepted delivery of unsafe vehicle?
We had issues with brakes on new Q5 - picked up in April brought home and found brakes were very soft/spongy very different from the car we test drove initially thought may new car feeling after after 400km even worse brought back found it had broken seal lead to leak in brake fluid- defect from factory - ordered new seal fixed in 5 days, all good now. Not sure why was this not picked up on PDI, known before would have never accepted delivery of unsafe vehicle?
We replaced my wife's '07 Merc wagon today with a new '15 Q5 TDI. Glacier white, black interior, lux pkg and just her style ! However, they found that the A/C was only blowing cold on the left side and not the right. A technician was around on Saturday and diagnosed the issue (needs a new motor for the damper), but the part won't come in until Tuesday. Bummed that this possibly slipped through the QA process at the factory. It was just offloaded from the truck so I guess it could have gotten messed up in transit. So it's in the service department before it's in our garage lol.
On the plus side, they gave us a '15 Q7 TDI loaner that is absolutely gorgeous. Ibis White, blacked out Sport Style plus, with air suspension and the carbon fiber interior. They offered to deliver the new car to us once it's got the new part vs. going back to the dealership.
On the plus side, they gave us a '15 Q7 TDI loaner that is absolutely gorgeous. Ibis White, blacked out Sport Style plus, with air suspension and the carbon fiber interior. They offered to deliver the new car to us once it's got the new part vs. going back to the dealership.
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07-24-2014, 04:25 AM
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Q5 does not have air suspension. What you believed is air suspension is actually "drive select", it changes mode of adaptive dampers but they are still hydraulic, not air-based.
07-24-2014, 08:01 AM
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You are confusing me now lol --- He said Q7 not Q5... the Q7 does have air suspension...
07-28-2014, 07:41 PM
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Don't feel bad. The MMI unit for my 2014 Q5 2.0T started freezing three weeks after purchasing from the dealer. I couldn't use the phone, NAV, radio, nothing. Took into the dealer and they replaced the whole unit. Mine was just a bad batch.