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Another high pressure fuel line leak

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Old 09-19-2013, 05:29 PM   #1
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Default Another high pressure fuel line leak

Hi Everyone. Been on the forum for a while, mostly reading. Not much time to post. I have a 2013 estoril S6 with everything except B&O. March 2013 delivered and nothing but joy last 6 months and 9800 miles. Today drove 36 miles from one workplace to another one and back. Made a stop about 1 mile from my house. I was pulling into a gated parking lot when I smelled fuel. Pretty strong smell. I pulled into a spot and shut the car off. Opened the hood and low and behold. Passenger side fuel line where the metal goes into rubber with some clamps, it was wet. Wiped with rag and the good old fuel smell was right there. By the time the audi road side truck got there it was a nice drip. Had the car towed to the nearest dealership. It was off hours already but i was able to get a loaner thankfully. Will hopefully hear by tomorrow on the estimated fix time. But as I have been reading on the forums, i am looking at a while as the parts are probably backordered. I had no warnings and no lights. I think I must have caught it right before it was about to burst. Right now i feel that i was lucky that it didn't happen on a nice 95 degree day in heavy traffic.
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Old 09-19-2013, 05:36 PM   #2
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Hi Everyone. Been on the forum for a while, mostly reading. Not much time to post. I have a 2013 estoril S6 with everything except B&O. March 2013 delivered and nothing but joy last 6 months and 9800 miles. Today drove 36 miles from one workplace to another one and back. Made a stop about 1 mile from my house. I was pulling into a gated parking lot when I smelled fuel. Pretty strong smell. I pulled into a spot and shut the car off. Opened the hood and low and behold. Passenger side fuel line where the metal goes into rubber with some clamps, it was wet. Wiped with rag and the good old fuel smell was right there. By the time the audi road side truck got there it was a nice drip. Had the car towed to the nearest dealership. It was off hours already but i was able to get a loaner thankfully. Will hopefully hear by tomorrow on the estimated fix time. But as I have been reading on the forums, i am looking at a while as the parts are probably backordered. I had no warnings and no lights. I think I must have caught it right before it was about to burst. Right now i feel that i was lucky that it didn't happen on a nice 95 degree day in heavy traffic.
This is starting to become a real problem. I have seen about 6 of these posts now...
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Old 09-19-2013, 05:51 PM   #3
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This is starting to become a real problem. I have seen about 6 of these posts now...
To your knowledge, is this problem limited to 2013's or are some 2014's affected?
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Old 09-19-2013, 05:56 PM   #4
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To your knowledge, is this problem limited to 2013's or are some 2014's affected?
I doubt that there are enough 2014s on the road yet to know. However, if part numbers are the same for both model years, I'd assume they haven't fixed it yet...
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Old 09-20-2013, 07:31 AM   #5
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Originally Posted by Rf204 View Post
Hi Everyone. Been on the forum for a while, mostly reading. Not much time to post. I have a 2013 estoril S6 with everything except B&O. March 2013 delivered and nothing but joy last 6 months and 9800 miles. Today drove 36 miles from one workplace to another one and back. Made a stop about 1 mile from my house. I was pulling into a gated parking lot when I smelled fuel. Pretty strong smell. I pulled into a spot and shut the car off. Opened the hood and low and behold. Passenger side fuel line where the metal goes into rubber with some clamps, it was wet. Wiped with rag and the good old fuel smell was right there. By the time the audi road side truck got there it was a nice drip. Had the car towed to the nearest dealership. It was off hours already but i was able to get a loaner thankfully. Will hopefully hear by tomorrow on the estimated fix time. But as I have been reading on the forums, i am looking at a while as the parts are probably backordered. I had no warnings and no lights. I think I must have caught it right before it was about to burst. Right now i feel that i was lucky that it didn't happen on a nice 95 degree day in heavy traffic.
I was looking for the spot in the fuel line you described on my car last night. Can you post a pic? Are you talking about the low-pressure rubber supply line which feeds into the high-pressure pump? Check the self study guide for reference...

Does anyone know where exactly the lines are failing?
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Old 09-20-2013, 08:45 AM   #6
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This is starting to become a real problem. I have seen about 6 of these posts now...
Uh, no kidding.
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Old 09-20-2013, 11:11 AM   #7
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I don't have access to my car as its at the dealership. The study guide doesn't have a good enough picture to display. if you look at your engine bay from the front. On the passenger side, past the intake, there are two black metal lines attached to the frame by a plastic clip of some kind. the top one has a nut connecting the lines together. The bottom one has a rubber hose with clamps on it. the leak was coming from where the bottom line meets the rubber hose at the first clamp. As soon as I can get to my car I will take a pic. The dealership is claiming that the car will be ready by tomorrow evening but its still sitting outside. So I have my doubts about that. will keep everyone posted. On the other note, I did receive 2 phone calls from AOA corporate. They seem to be really concerned with the fact that it was a fuel line leak.
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Old 09-20-2013, 11:36 AM   #8
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Does this help?

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Old 09-20-2013, 12:33 PM   #9
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It's possible it's not a design deficiency of the part causing the issue. It could be there was a limited run of bad parts not to spec from a supplier. If so, Audi should be able to execute a safety recall or TSB to replace it pretty quickly. If not, it would take longer to re-engineer the part, get it manufactured and distributed to dealers.
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Old 09-20-2013, 12:37 PM   #10
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You know.....this is some serious, serious stuff here. Little engineering flaws here and there are one thing, but this could actually kill people. I actually just emailed my dealer and said if this problem isn't fixed, I am canceling my S6 order
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Old 09-20-2013, 01:44 PM   #11
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I was able to find a picture of the fuel line without the intake getting in the way. This is not my car. I am using an image found on line. I apologize if this is someones car and I thank you for the image.
Click the image to open in full size.
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Old 09-20-2013, 01:47 PM   #12
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Sorry I don't know how to post images on the forum.
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Old 09-20-2013, 01:49 PM   #13
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never mind i think i got it.
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Old 09-20-2013, 02:39 PM   #14
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Originally Posted by Vijay View Post
You know.....this is some serious, serious stuff here. Little engineering flaws here and there are one thing, but this could actually kill people. I actually just emailed my dealer and said if this problem isn't fixed, I am canceling my S6 order
I agree that this is serious and not something to mess around with but I wouldn't go run and cancel your order yet.
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Old 09-20-2013, 03:34 PM   #15
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I agree that this is serious and not something to mess around with but I wouldn't go run and cancel your order yet.
Agreed on this. If it is serious, they will address, possibly even before your car is completed and shipped.
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Old 09-20-2013, 04:23 PM   #16
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Agreed on this. If it is serious, they will address, possibly even before your car is completed and shipped.
I hope so. As I said, I know there will always be issues here and there and I am quite accepting of that, but something potentially deadly is a different matter. It just puts a bit of a damper on my enthusiasm when I just ordered the car.
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Old 09-21-2013, 04:14 AM   #17
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Is there anything we can do to make sure audi's addressing this? I just tried chatting with AoA and she said they wouldn't talk about it through chat --and to call them to discuss it:

Quote:
Please wait. An Audi Product Specialist will be with you shortly.
Amanda G. says:
Hello steve . My name is Amanda G. how can I help you?
steve says:
I'm a bit concerned about a problem I've been reading about with the fuel line in 2013 s6's and wanted to make sure that it's being addressed? There are 6 reports of different owners with the problem: http://forums.audiworld.com/showthre...2854131&page=2
steve says:
fuel line will leak, and or burst near the intake of the engine.
steve says:
I JUST purchased my 2013 s6 - so, hopefully someone knows about it at AoA?
Amanda G. says:
Thank you for contacting us. I do apologize if you are experiecing any concerns with your 2013 S6 in relation to the fuel line. Due to the nature of your inquiry, we would not be able to address through chat, and it will need to be addressed over the phone. Please call 877 615 2834 for further assistance.
steve says:
Can you pass my concern along --with my contact information and have someone get back to me about it?
Amanda G. says:
It would be best to call us directly. We are open now 8am-11pm Monday-Sunday.
steve says:
Understood--but rather than holding, and reaching someone that isn't familiar with it, I'd like someone to research it and have some answers for it by the time someone returns my call.
she terminated the chat when I sent my last reply, which was nice of her...
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Old 09-21-2013, 05:29 AM   #18
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When I was on the phone with AOA regarding my fuel leak, they transferred me to another division vs the regular customer service. I was told that my case had been upgraded to a higher priority, whatever that means. But when I call the regular number and give my claim number they transfer me right away.
I would call them directly if I were you.
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Old 09-21-2013, 05:31 AM   #19
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When I was on the phone with AOA regarding my fuel leak, they transferred me to another division vs the regular customer service. I was told that my case had been upgraded to a higher priority, whatever that means. But when I call the regular number and give my claim number they transfer me right away.
I would call them directly if I were you.

to be clear-- i dont have a leak, i just want to ensure that I dont get one at they're taking this seriously and looking at issuing a TSB/campaign.

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Old 09-21-2013, 06:15 AM   #20
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link fixed. That's not a great place to have a leak, that near the hot hot exhaust..
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Old 09-21-2013, 06:15 AM
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