Suspension Tuning Discussion Discussion forum for general topics regarding suspension tuning

incompetence audi dealer svc dept

Old 06-29-2016, 05:34 PM
  #1  
Audiworld Junior Member
Thread Starter
 
looksharp's Avatar
 
Join Date: Aug 2010
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Default incompetence audi dealer svc dept

So I have this 10 yr old audi and i was hearing a creaking noise from the right front wheel area. Like a creaking noise. Not at high speeds but when I would be rolling very slow.. And even at stand still when you turn the wheel it creaks. Like an old door opening slowly.
So i bring it to the dealer and they replace the lower control arms.. Still creaking
I bring it back to them specifically complaining of the noise and the right front wobbling a little i feel. They inspect it and say it is the strut that is making the noise.. They replace the strut and still the noise.. Am i obligated to a refund until they find the problem? Is it unreasonable for me to say fix it and apply what i have already spent on wrong repairs towards the right repair?
Old 06-29-2016, 06:21 PM
  #2  
AudiWorld Super User
 
snagitseven's Avatar
 
Join Date: Jul 2001
Location: SE Massachusetts, U.S.
Posts: 14,024
Received 92 Likes on 43 Posts
Default

Yes, you should be able to get a refund if they reinstall your old parts. Otherwise, it will be tough to get a refund. Maybe a discount would be possible.
Old 06-30-2016, 07:37 AM
  #3  
AudiWorld Newcomer
 
Chromatin2020's Avatar
 
Join Date: Jun 2016
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
Default

It took my audi dealer to diagnose a similar noise coming from the front left tire area about a week to figure out it was the sway bar link/bushings that needed replacement. Maybe you can try to talk to the service manager, like most Audi dealerships they are very weary upon receiving anything less than 5 stars on their service surveys. Worth a shot!
Old 07-03-2016, 04:34 PM
  #4  
Audiworld Junior Member
Thread Starter
 
looksharp's Avatar
 
Join Date: Aug 2010
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Default

update:

I finally took it to another dealer and they fixed the problem.

THe orginally audi dealer had changed the engine mounts seven months ago and they put the replacement mounts back on the wrong way or backwards. I kept on returning the car about this creaking noise. All they did was replace control arms and struts saying the noise was coming from there. Annoying.. Im pissed.. what should i do?
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
dannz0r
Audi A5 / S5 / RS5 Coupe & Cabrio (B8)
0
11-13-2017 08:59 AM
BulleTT
TT (Mk1) Discussion
8
08-06-2004 01:47 AM
kjb99
A6 / S6 (C5 Platform) Discussion
2
11-15-2002 06:59 AM
s4hon
S4 / RS4 (B5 Platform) Discussion
3
04-09-2002 07:12 PM
Drew M
A4 (B5 Platform) Discussion
3
10-28-1999 11:12 AM


Thread Tools
Search this Thread
Quick Reply: incompetence audi dealer svc dept



All times are GMT -8. The time now is 09:49 PM.