GusS

..

Ian W

NO

GusS

..

Bitter Boy

Seeing as you actually got them to program the remote, I'd say YES. BTW it's now a 1-5 scale for the survey.

igor

so think before you answer - do you care if they know you didn't say excellent and may not give you wonderful service anymore? They also lose a spiff so they may get VERY annoyed with you.

GusS

yeah I won't risk anything. I was there for the 1 year/24,000 km maintenance , and actually it was my first pleasant experience with a service rep. We talked for a good 15 minutes about movies and theater (haha). They even removed the cell phone support from behind the wood console installed by the previous owner at no charge. So I guess this is as deserved an "excellent" as it will ever get.<p>

igor

If you find a service writer you like, hang with them and try to humanize the experience. They will be much more accommodating to you after that. This assumes, however, that each dealership has at least one good service writer. Based on forum responses, this is not always the case.

Dale Kirstein

On early cars, you need to 2 keys to program a new key fob. I can't remember the exact procedure, but it's something like turning a key in the driver's door with the ignition on and pressing the lock button, hence 2 keys. I don't think you can add features to this version, though.