Credit where credit's due: great service at Carlsen (Palo Alto)
08-21-2001, 02:31 PM
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Credit where credit's due: great service at Carlsen (Palo Alto)
I had the car in for the 24K miles service, replacing a washer cap that flew off in a carwash, doing the fuel sender recall and fixing warped rotors.
They gave me a loaner (a Geo Metro, but then they didn't have to give me anything) , did everything in a day and a half (including replacing both rotors and pads) and filled it up (I dropped off the car with 5mi of gas).
Service consultant: Steve Sako.
They gave me a loaner (a Geo Metro, but then they didn't have to give me anything) , did everything in a day and a half (including replacing both rotors and pads) and filled it up (I dropped off the car with 5mi of gas).
Service consultant: Steve Sako.
08-21-2001, 10:11 PM
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Carlsen (Palo Alto) service appointments
How long did you have to wait for your appointment? I've never been able to get a service appointment at Carlsen closer than 30-35 days out. Royal Motors (San Francisco) had only an 8-day wait the last time I called.
08-22-2001, 08:47 AM
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Re: Carlsen (Palo Alto) service appointments
30+ days. Yeah, they have quite a bit of "service lag" but I think they are getting better; for my 8Kmi service they were giving appointments almost 60days off!
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