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The lights are on but nobody is home.

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The lights are on but nobody is home.

 
Old 01-14-2019, 05:20 PM
  #1  
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Default The lights are on but nobody is home.

Came to fire up the car the evening... unlocks as normal, turn key everything seems normal, headlights come on, no MIL... turn key to fire up engine... Nothing.

Nothing happens.

Any ideas? I got VCDS output below...

Thanks guys : (

Monday,14,January,2019,20:07:18:12060
VCDS -- Windows Based VAG/VAS Emulator Running on Windows 7 x64
VCDS Version: 18.9.0.2 (x64) HEX-V2 CB: 0.4437.4
Data version: 20180927 DS296.0
Ross-Tech: Home


Mileage: 207610km-129002mi Repair Order:



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Chassis Type: 4F0
Scan: 01 02 03 05 07 08 09 0E 15 16 17 19 36 37 42 46 47 4F 52 53
55 56 61 62 72 77

Mileage: 207610km-129002miles

00-Steering Angle Sensor -- Status: Cannot be reached 1100
01-Engine -- Status: Cannot be reached 1100
02-Auto Trans -- Status: Cannot be reached 1100
03-ABS Brakes -- Status: Cannot be reached 1100
05-Acc/Start Auth. -- Status: Malfunction 0010
07-Control Head -- Status: Malfunction 0010
08-Auto HVAC -- Status: OK 0000
09-Cent. Elect. -- Status: OK 0000
0E-Media Player 1 -- Status: OK 0000
15-Airbags -- Status: Cannot be reached 1100
16-Steering wheel -- Status: OK 0000
17-Instruments -- Status: OK 0000
19-CAN Gateway -- Status: OK 0000
25-Immobilizer -- Status: Malfunction 0010
36-Seat Mem. Drvr -- Status: OK 0000
37-Navigation -- Status: OK 0000
42-Door Elect, Driver -- Status: OK 0000
46-Central Conv. -- Status: OK 0000
47-Sound System -- Status: OK 0000
4F-Centr. Electr. II -- Status: OK 0000
52-Door Elect, Pass. -- Status: OK 0000
53-Parking Brake -- Status: Cannot be reached 1100
55-Headlight Range -- Status: Cannot be reached 1100
56-Radio -- Status: OK 0000
61-Battery Regul. -- Status: OK 0000
62-Door, Rear Left -- Status: OK 0000
72-Door, Rear Right -- Status: OK 0000
77-Telephone -- Status: OK 0000
-------------------------------------------------------------------------------
Address 01: Engine
Cannot be reached

-------------------------------------------------------------------------------
Address 02: Auto Trans
Cannot be reached

-------------------------------------------------------------------------------
Address 03: ABS Brakes
Cannot be reached

-------------------------------------------------------------------------------
Address 05: Acc/Start Auth. Labels:. 4F0-910-852.clb
Part No SW: 4F0 910 852 HW: 4F0 905 852 B
Component: FBSAUDIC6 ELV H30 0160
Revision: 27100401 Serial number: 10600300110622
Coding: 0000011
Shop #: WSC 30807 001 1048576
VCID: 6393ACC9875749DFE37-8036

Subsystem 1 - Part No: 4F0 910 131 J
Component: FBSAUDIC6 EZS H43 0070

Subsystem 2 - Part No: 4F0 910 220 A
Component: FBSAUDIC6 IDG H36 0040

1 Fault Found:
00288 - Steering Column Lock Actuator (N360)
014 - Defective
Freeze Frame:
Fault Status: 01101110
Fault Priority: 1
Fault Frequency: 1
Reset counter: 121
Mileage: 207615 km
Time Indication: 0
Date: 2019.01.14
Time: 19:59:49


-------------------------------------------------------------------------------
Address 07: Control Head Labels: 4F0-910-7xx-07-H.clb
Part No SW: 4F0 910 730 E HW: 4E0 035 729
Component: Interfacebox H43 1070
Revision: 00000000 Serial number: 360BT057518749
Coding: 0000003
Shop #: WSC 02335 785 00200
VCID: 2313ECC9C7D709DFA37-8076

Subsystem 1 - Part No: 4F0 910 609 B
Component: Bedienteil MMIC6H07 0010

Subsystem 2 - Serial number: 00000000101308

Subsystem 3 - Serial number: 0124.01.050000000100010290 

Subsystem 4 - Serial number: 010290 

1 Fault Found:
01317 - Control Module in Instrument Cluster (J285)
004 - No Signal/Communication - Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 5
Fault Frequency: 1
Reset counter: 158
Mileage: 207536 km
Time Indication: 0
Date: 2018.12.28
Time: 19:21:49

Freeze Frame:
Bin. Bits: 10


-------------------------------------------------------------------------------
Address 08: Auto HVAC Labels: 4F0-910-043.clb
Part No SW: 4F0 910 043 HW: 4F1 820 043 J
Component: KLIMABETAETIGUNGH11 0150
Revision: 00000025 Serial number: 00000000107970
Coding: 0524326
Shop #: WSC 02327 785 00200
VCID: 5BE39429BF27711FAB7-800E

No fault code found.

-------------------------------------------------------------------------------
Address 09: Cent. Elect. Labels: 4F0-910-279.lbl
Part No SW: 4F0 910 279 HW: 4F0 907 279
Component: ILM Fahrer H14 0080
Revision: 00000000 Serial number: 4F0907279
Coding: 0013123
Shop #: WSC 02335 785 00200
VCID: 6695B5DD74653CF7049-8032

Subsystem 1 - Component: Fehler Lin-Slave 01

Subsystem 2 - Component: Fehler Lin-Slave 02

No fault code found.

-------------------------------------------------------------------------------
Address 0E: Media Player 1 Labels: 4E0-910-111.lbl
Part No SW: 4E0 910 111 E HW: 4E0 035 111 A
Component: CD-Changer H44 0430
Revision: 00000000 Serial number: AUZ5ZBE7116913
Shop #: WSC 00000 000 00000
VCID: 1B63D429FFA7311F6B7-804E

No fault code found.

-------------------------------------------------------------------------------
Address 15: Airbags
Cannot be reached

-------------------------------------------------------------------------------
Address 16: Steering wheel Labels: 4F0-910-549.lbl
Part No SW: 4F0 910 549 HW: 4F0 953 549 A
Component: Lenksńulenmodul H07 0230
Revision: 00H07000 Serial number: 90026050280247
Coding: 0002041
Shop #: WSC 02323 785 00200
VCID: 6695B5DD74653CF7049-8032

Subsystem 1 - Part No: XXXXXXXXXXX
Component: Lenkradmodul H06 0080

No fault code found.

-------------------------------------------------------------------------------
Address 17: Instruments Labels: 4F0-910-xxx-17.lbl
Part No SW: 4F0 910 900 A HW: 4F0 920 950 M
Component: KOMBIINSTR. M73 H10 0570
Revision: 00200000 Serial number: 4R871NT15
Coding: 2113263
Shop #: WSC 53735 001 1048576
VCID: 1E65DD3DECB524378C9-804A

No fault code found.

-------------------------------------------------------------------------------
Address 19: CAN Gateway Labels:. 4F0-910-468.clb
Part No SW: 4F0 910 468 A HW: 4F0 907 468 B
Component: Gateway H09 0030
Revision: 09 Serial number: 08008051280029
Coding: 6CFE73CC1B3104
Shop #: WSC 26887 003 1048576
VCID: 270BF8D9B3EFE5FFFFF-8072

No fault code found.

-------------------------------------------------------------------------------
Address 36: Seat Mem. Drvr Labels: None
Part No SW: 4F0 910 760 HW: 4F0 959 760
Component: Sitzmemory FS H04 0050
Revision: 00000000 Serial number: 00000000896400
Coding: 0082946
Shop #: WSC 02327 785 00200
VCID: 619FA6C19D4B5BCFF1B-8034

No fault code found.

-------------------------------------------------------------------------------
Address 37: Navigation Labels: 4E0-910-88x-37.lbl
Part No SW: 4E0 910 888 F HW: 4E0 919 887 C
Component: MNS US H44 0990
Revision: 00000000 Serial number: 378C.057519539
Shop #: WSC 02327 785 00200
VCID: 313F16818D2BAB4F21B-8064

No fault code found.

-------------------------------------------------------------------------------
Address 42: Door Elect, Driver
Cannot be reached

-------------------------------------------------------------------------------
Address 46: Central Conv.
Cannot be reached

-------------------------------------------------------------------------------
Address 47: Sound System Labels: 4F0-910-223-BO.lbl
Part No SW: 4F5 910 223 D HW: 4F5 035 223 E
Component: DSP-High C6 H14 0310
Revision: PROD_01 Serial number: 00000000024457
Coding: 0000016
Shop #: WSC 02327 785 00200
VCID: 2411EFD5C2D90EE7DAD-8070

No fault code found.

-------------------------------------------------------------------------------
Address 4F: Centr. Electr. II Labels: 4F0-910-280.lbl
Part No SW: 4F0 910 280 HW: 4F0 907 280 A
Component: ILM Beifahrer H09 0050
Revision: Serial number: 00000000061112
Coding: 0001114
Shop #: WSC 02323 785 00200
VCID: 5EE59D3DAC356437CC9-800A

No fault code found.

-------------------------------------------------------------------------------
Address 52: Door Elect, Pass.
Cannot be reached

-------------------------------------------------------------------------------
Address 53: Parking Brake
Cannot be reached

-------------------------------------------------------------------------------
Address 55: Headlight Range
Cannot be reached

-------------------------------------------------------------------------------
Address 56: Radio Labels: 4E0-910-541.lbl
Part No SW: 4E0 910 541 F HW: 4F0 035 541 B
Component: TUNER EU/US/RDW H42 0480
Revision: 00000000 Serial number: 394AQ057513529
Coding: 0000002
Shop #: WSC 02327 785 00200
VCID: 2313ECC9C7D709DFA37-8076

No fault code found.

-------------------------------------------------------------------------------
Address 61: Battery Regul. Labels: 4F0-910-181.lbl
Part No SW: 4F0 910 181 E HW: 4F0 915 181 A
Component: ENERGIEMANAGER H12 0490
Revision: 00000000 Serial number: 00000000008931
Shop #: WSC 08902 444 84621
VCID: 2313ECC9C7D709DFA37-8076

Subsystem 1 - Part No: 4F0 915 105 C
Component: von VA0 00915105DK
Coding: 34463039313531303543205641303030393135313035444B
Shop #: WSC 53731 001 1048576

No fault code found.

-------------------------------------------------------------------------------
Address 62: Door, Rear Left
Cannot be reached

-------------------------------------------------------------------------------
Address 72: Door, Rear Right
Cannot be reached

-------------------------------------------------------------------------------
Address 77: Telephone Labels: 4E0-910-336.lbl
Part No SW: 4F0 910 336 A HW: 4E0 862 335
Component: Handyvorb2 H10 0120
Revision: 00000000 Serial number: 00000007513257
Coding: 0010900
Shop #: WSC 02335 785 00200
VCID: 211FE6C1DDCB1BCFB1B-8074

No fault code found.

End----(Elapsed Time: 01:21, VBatt start/end: 12.0V/11.9V. VIgn 0.7V)------
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Old 01-14-2019, 05:54 PM
  #2  
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Time to get one of those "xtool vag401".
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Old 01-15-2019, 12:01 AM
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From your readout, it would appear that the Immobilizer module on the steering column has failed. The official VAG fix for that module failure is to replace the complete steering column assembly ($1,7000 part at discounted price). There is a company that can repair that module (Welcome to SpeedoSolutions) for a much lower cost. You can also clear that DTC so you can start your car. However, it may work a few days or weeks until the module fails and issues a DTC.
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Old 01-15-2019, 09:02 AM
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Yikes.

So it happened right after I plugged in my VCDS tool. However I plugged it in before I had booted up the laptop. Usually, all other times I have had the laptop powered on before connecting the cable. Do you think there is anyway this could have fritzed out the car to cause this?
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Old 01-19-2019, 12:11 AM
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Connecting your laptop, either power off or power on, to the OBD-II port will not damage any electrical component in the car. Since you have VCDS, have your checked the Acc/Start module (Address 5) to clear the DTC and see if the car will start? If it does, then your immobilizer module is defective.
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Old 01-19-2019, 03:31 AM
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Originally Posted by A6Gary View Post
From your readout, it would appear that the Immobilizer module on the steering column has failed. The official VAG fix for that module failure is to replace the complete steering column assembly ($1,7000 part at discounted price).
Audi replaced the steering column twice under warranty in my old C6. It is well known issue on these cars.
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Old 01-19-2019, 07:04 AM
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Yep I reset the codes with VCDS and it went back to normal right away.

Wow yours was replaced twice? At least it was under warranty. Dropping 2k every random so many thousand miles/years to replace the column is not ideal is it...
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Old 01-19-2019, 09:32 AM
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The bad news is that both times they tried the re-set first. It worked for a few weeks and then the problem returned. Good luck!
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Old 02-09-2019, 05:08 PM
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I should have listened to A6Gary and KevinGary and gotten the steering column module replaced...

The problem struck again, only this time, I was 205 miles from home, and without my laptop and VCDS cable...

I was hoping my Carista stashed in glovebox would save me, but unfortunately it did not fire up. I guess that with the car in that immobilized state, that the bluetooth operation of the car was not yet operational, and therefore, the Carista had no chance.

My only option?
A tow to the nearest Auto Repair shop (who, luckily, claimed to be Audi/BMW/Merc specialists).

The wallet damage?
$190 for the tow.
$375 labor to replace the steering column module.
$225 to program it to the car.
$950 for the steering column module itself.

Unfortunately they could not source me a brand new module, and instead used a reclaimed unit from a 2012 A6. Not ideal, but there we have it.

Also unfortunately, I found after leaving the shop right after they closed for the day - the steering wheel was not put on quite straight.

So it's back to my regular local Audi place next week to get that sorted...

What an episode. It just goes to show; never ignore these problems and hope they will go away. They will come back. And at the most inconvenient time & place...
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