kayzee

As an A8 owner, does Audi guarantee that the dealer will send somebody to my home/office to pick up my car for service (then drop it off again when done)?
I've been working with a dealer who had always done this, but now tells me they "no longer have the resources" to do it. Are they allowed to say that??

Projekt 8E

The little extra's like loaners and shuttles and in your case, personal pick up and delivery is a service offered.

greenie

as they picked up!

schnellmb

Audi earlier this year changed reimbursements to dealers for loaner services. As for pick-up, that is up to the dealership to offer this type of service.

My dealer in Cleveland has drop-off and pick-up service. I had them sign "we-owe" agreements to do so, and this was a condition of sale since living 75 miles away.

Some dealers have private fleets they loan out to customers for service work. I'd grump and look for another dealer.

Der Kimbo

Every dealer is "supposed" to have at least an and preferably an A8 for A8 customers to use when their car is in for service. However with the change over from the C5 - C6 this is not seen very much at the moment.

Randy Welch

Sorry couldn't resist... :-)

audivotary

What is a "we owe" agreement? Can this be added to purchase contract?