Audi A5 / S5 / RS5 Coupe & Cabrio (B8) Discussion forum for the B8 Audi A5, S5 and RS5 Coupe and Cabriolet Model years 2009 - 2017

done with audi and dealers

Old 07-13-2019, 08:53 AM
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Default done with audi and dealers

Hi i posted here about a issue with my timing belt.. i have a 2013 a5 ,, i know they just had a issue with the earlier models and settled a class action law suit over the timing chain issue. I was hoping for some help from audi since i only have 69,000 miles on it and had audi care and kept up with oil changes afterward. But i got the emails from audi and the dealership. Now i wasn't looking for a free ride but maybe some help on the part pricing or labor cost. The emails showed the dealer kept writing they were not looking for good will help for this customer.. which i take it the dealership pretty much shot me down. No one ever asked for any records for the oil changes or anything. Right now my family has 4 audis, which i guess doesn't account for much. I just found it frustrating that their was no assistance since they had a issue with the timing belt and tensioner and might still be having issue with the new design. So it will be goodbye to audi in the future, I will move on to another manufacturer and hope for better treatment if a issue arises. Just needed to vent.. hope no one else runs into same issue.
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Old 07-13-2019, 10:01 AM
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Sorry to hear about your experience. My experience has been the polar opposite.
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Old 07-13-2019, 12:25 PM
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try a different dealer.

My understanding is that there is a rate that dealers charge customers and there is a much lower rate when Audi pays them to do the same work as warranty work.

it all comes down to money.
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Old 07-13-2019, 02:41 PM
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We My Dealer took great care of me on my S5. Upper chain tensioners were replaced with updated version. No more cold start rattle.
Is your engine damaged or just noisy? You mention timing belt but I believe your engine has a timing chain.

Last edited by J. Patterson; 07-13-2019 at 05:52 PM.
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Old 07-13-2019, 03:02 PM
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There is some variation in the quality of support from dealer to dealer, but, in my opinion, the quality of Audi America support is consistently bad. I am not sure, but I believe they may be trying to reduce support costs.
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