Radio keeps losing presets
01-31-2019, 01:09 PM
#22
AudiWorld Member
Darn it. I never had a problem before with losing presets, until today. It was only the XM presets that were lost. The FM was ok. Luckily, I only had 3 XM presets to start with.
01-31-2019, 03:51 PM
#23
AudiWorld Junior Member
Join Date: Aug 2018
Posts: 19
Likes: 0
Received 0 Likes
on
0 Posts
BTW, my friend with a 2016 SQ5 also has the same problem with loosing presets after updates, so this is not just a problem with older models. He solve the problem by cancelling Sirius/XM and loading all his music into the MMI.
01-31-2019, 07:06 PM
#24
My MMI showed Sirius updating tonight when I stared the car. I expected my Sirius presets to be gone but low and behold, they are still there. No clue 
Last edited by J. Patterson; 01-31-2019 at 07:14 PM.
02-01-2019, 01:24 AM
#25
I deal with this problem by:
1. Waiting till the update is completely finished. Usually a couple of seconds after it reaches 100%
2. If that fails, reboot the MMI and the presets comeback.
1. Waiting till the update is completely finished. Usually a couple of seconds after it reaches 100%
2. If that fails, reboot the MMI and the presets comeback.
02-07-2019, 12:25 PM
#26
I have a 2018 Q3 and get the disappearing SIRIUS stations after every update. An acquaintance of mine looked into it.
According to the engineers, the MMI system is a "LEGACY" system and they have no plans to fix.
I don't know how old the MMI system is but, it seems that 2012 and older Audis are experiencing the problem.
Evidently, the work around is to start a preset 20 since presets below this seem to be the issue.
According to the engineers, the MMI system is a "LEGACY" system and they have no plans to fix.
I don't know how old the MMI system is but, it seems that 2012 and older Audis are experiencing the problem.
Evidently, the work around is to start a preset 20 since presets below this seem to be the issue.
02-09-2019, 04:34 AM
#28
AudiWorld Super User
I lose some of my pre-sets when Sirius does an update. I lose all of my pre-sets when the temp drops below 10 for a few days and the battery goes into power management mode
02-21-2019, 11:38 AM
#29
AudiWorld Member
Join Date: Jun 2017
Posts: 85
Likes: 0
Received 0 Likes
on
0 Posts
Took my '15 S5 coupe in for some normal work and asked the dealership to check on the "loosing of presets" thing. Kind of funny... Audi does acknowledge that this happens from time to time... they tell dealerships to NOT to attempt a repair (e.g., fool with MMI firmware) and to simply tell the customer the following (shortened for brevity sake)...
- The loss of presets sometimes happens with an update of the Sirius system. It happens sometimes... other times it doesn't. Best they can tell is that there is something about the "timing of the update" of "certain" parts of the update that cause the loss of presets.
- In many cases, owners report that only presets 20 or higher get lost
(In my case... it is intermittent loss of presets 1 thru 7 - so go figure...)
Best I can tell, this has to be an Audi MMI thing because my Corvette and Acura don't loose their presets. There is no remedy that Audi can offer to customers. In my case, the bright side is that I only have to recreate 6-7 presets when they do go away.
- The loss of presets sometimes happens with an update of the Sirius system. It happens sometimes... other times it doesn't. Best they can tell is that there is something about the "timing of the update" of "certain" parts of the update that cause the loss of presets.
- In many cases, owners report that only presets 20 or higher get lost
(In my case... it is intermittent loss of presets 1 thru 7 - so go figure...)
Best I can tell, this has to be an Audi MMI thing because my Corvette and Acura don't loose their presets. There is no remedy that Audi can offer to customers. In my case, the bright side is that I only have to recreate 6-7 presets when they do go away.
Last edited by OlyS5; 02-21-2019 at 01:54 PM.
02-21-2019, 03:03 PM
#30
AudiWorld Junior Member
Join Date: Aug 2018
Posts: 19
Likes: 0
Received 0 Likes
on
0 Posts
Took my '15 S5 coupe in for some normal work and asked the dealership to check on the "loosing of presets" thing. Kind of funny... Audi does acknowledge that this happens from time to time... they tell dealerships to NOT to attempt a repair (e.g., fool with MMI firmware) and to simply tell the customer the following (shortened for brevity sake)...
- The loss of presets sometimes happens with an update of the Sirius system. It happens sometimes... other times it doesn't. Best they can tell is that there is something about the "timing of the update" of "certain" parts of the update that cause the loss of presets.
- In many cases, owners report that only presets 20 or higher get lost
(In my case... it is intermittent loss of presets 1 thru 7 - so go figure...)
Best I can tell, this has to be an Audi MMI thing because my Corvette and Acura don't loose their presets. There is no remedy that Audi can offer to customers. In my case, the bright side is that I only have to recreate 6-7 presets when they do go away.
- The loss of presets sometimes happens with an update of the Sirius system. It happens sometimes... other times it doesn't. Best they can tell is that there is something about the "timing of the update" of "certain" parts of the update that cause the loss of presets.
- In many cases, owners report that only presets 20 or higher get lost
(In my case... it is intermittent loss of presets 1 thru 7 - so go figure...)
Best I can tell, this has to be an Audi MMI thing because my Corvette and Acura don't loose their presets. There is no remedy that Audi can offer to customers. In my case, the bright side is that I only have to recreate 6-7 presets when they do go away.
I lost all my Sirius/XM presets after an update on Monday this week--really annoying...
