Told dealer twice not to wash my car... and they washed my car.
05-18-2018, 06:01 AM
#11
This lack of care by dealerships really infuriates me. I will have ZERO remorse when their jobs become irrelevant in the future, when we can order cars directly from the manufacturer i.e. Tesla. They’re all going that way, its just a matter of getting through the lobbyists and legislation that protect the archaic practice of car dealerships.
05-18-2018, 06:43 AM
#12
Club AutoUnion
Well, since becoming a member of this forum I’ve come to realize that we are all (or, almost all) very serious about our cars and the care we take with them. Something to be said for that — and I do not mean “crazy” but Dedicated and Proud.
05-18-2018, 06:48 AM
#13
Club AutoUnion
I’m assuming you mean beyond the necessary test drive to evaluate for the issue or check the repair. But is that a thing? Dealership techs are out here taking customer’s cars for joy rides? And if so, you think a little sign is gonna stop that?
This lack of care by dealerships really infuriates me. I will have ZERO remorse when their jobs become irrelevant in the future, when we can order cars directly from the manufacturer i.e. Tesla. They’re all going that way, its just a matter of getting through the lobbyists and legislation that protect the archaic practice of car dealerships.
Not to whiz on your post, but even in the case of Tesla you still have diagnostics and service performed by their network of “Authorized Service Centers” and those service centers will still be staffed by humans and not all humans are created equal — despite what the US Constiturion says.
Irresponsible people come in all shapes and sizes and sometimes you just can’t judge a persons inner-beliefs until you observe them.
Just my my observations on the human condition. YMMV
05-18-2018, 08:06 AM
#14
Not to whiz on your post, but even in the case of Tesla you still have diagnostics and service performed by their network of “Authorized Service Centers” and those service centers will still be staffed by humans and not all humans are created equal — despite what the US Constiturion says.
Irresponsible people come in all shapes and sizes and sometimes you just can’t judge a persons inner-beliefs until you observe them.
Just my my observations on the human condition. YMMV
Sorry for the negativity. I’m just pissed that these types of simple issues keep coming up time and time again, and no one from a dealership seems to chime in or address the reasoning behind their sloppiness.
05-18-2018, 08:39 AM
#15
AudiWorld Member
Join Date: Jun 2013
Location: Pflugerville, TX
Posts: 57
Likes: 0
Received 0 Likes
on
0 Posts
I was always under the impression that the service departments made way more money then the sales of new cars. I thought the new car sales was the necessary evil to get service business....
05-18-2018, 08:41 AM
#16
Yes, they would be responsible for repairs, but if my car is going to be damaged and repaired, it should be damage caused by me. A car is the second largest purchase for most folks, and a 'personal' space regardless if an expensive Audi, or a good reliable Camry---why would I want a stranger messing with it. I haven't used this sign idea, and you are right - a little sign has little force. But what I do have the service manager highlight in yellow "customer states do not test drive or wash vehicle" AND records the mileage adjacent to this notice - so, we will all know if it was take for a spin. I am very polite when I ask, and poke fun of my **** request, suggesting that they simply humor my idiosyncrasies.
05-18-2018, 08:41 AM
#17
AudiWorld Member
Join Date: Mar 2018
Posts: 90
Likes: 0
Received 0 Likes
on
0 Posts
No I totally agree. If people would just stop being irresponsible, careless, and disrespectful the world would definitely be a better place. But let’s be honest, a car dealership (whether it is a luxury brand like Audi or something more consumer grade like Toyota) doesn’t exactly get the cream of the crop of individuals working there. Not to say that less educated/skilled/fortunate individuals can’t be meticulous and caring, but the job requirements aren’t necessarily tied to those characteristics when it comes to working for a dealership. They care about one thing and one thing only - sales. And for some dealerships, sales at all costs. Maintenance and service departments are an afterthought and a necessary evil for the dealership. They already got your money when you bought the car, and that’s all that matters. Most service is done under warranty, so they have to spend the time getting reimbursement from the manufacturer to get paid, and it’s not anywhere close to the margins they make by selling the cars off the lot.
Sorry for the negativity. I’m just pissed that these types of simple issues keep coming up time and time again, and no one from a dealership seems to chime in or address the reasoning behind their sloppiness.
That is completely incorrect, most of the dealer's profits are from service and parts. Sales is a huge aspect but its main goal is to get more cars on the road so more cars come back into service for maintenance and warranty work. I can say looking at client's past service bills, I would have to sell 10 cars to gross the same amount service made from work (warranty or non-warranty) plus normal maintenance.
05-18-2018, 10:32 AM
#18
AudiWorld Junior Member
I wouldn't be as pissed off if it wasn't actually dirtier after I got the car back. I washed and waxed it that same day before I took it in and it was in pristine condition. When I got the car back there were water spots everywhere. I thought maybe if my car was very clean they wouldn't touch it, but no they have to wash it anyway. SMH.
05-18-2018, 11:45 AM
#19
AudiWorld Senior Member
Thread Starter
I've been worried about this too since I plan to ceramic coat my car and dont want that nonsense running through the automatic car washes afterwards. I'm also in Phoenix, was this at the Chandler, Scottsdale, or Peoria location? I live just down the street from the Chandler one so I take my car there.
05-18-2018, 12:47 PM
#20
Club AutoUnion
There is absolutely no reason for anyone to take my car out for a test drive after any of the scheduled maintenance services. If there would be some issue (e.g. transmission shifting irregularly), then that would be within scope of repair. Bottom line: accidents happen, especially if you get some tech with the Ferris Bueller garage attendant mentality, so why increase the risk of damage to the car. I worked at an auto dealership while in high school (changing plates, odd jobs), and it was not uncommon for unfortunate events to happen. Furthermore, many believe that they have to mess with the seat, rear view mirror, radio settings and, who knows if they just scratched their rear end or nose Yes, they would be responsible for repairs, but if my car is going to be damaged and repaired, it should be damage caused by me. A car is the second largest purchase for most folks, and a 'personal' space regardless if an expensive Audi, or a good reliable Camry---why would I want a stranger messing with it.
I haven't used this sign idea, and you are right - a little sign has little force. But what I do have the service manager highlight in yellow "customer states do not test drive or wash vehicle" AND records the mileage adjacent to this notice - so, we will all know if it was take for a spin. I am very polite when I ask, and poke fun of my **** request, suggesting that they simply humor my idiosyncrasies.
Yes, they would be responsible for repairs, but if my car is going to be damaged and repaired, it should be damage caused by me. A car is the second largest purchase for most folks, and a 'personal' space regardless if an expensive Audi, or a good reliable Camry---why would I want a stranger messing with it.I haven't used this sign idea, and you are right - a little sign has little force. But what I do have the service manager highlight in yellow "customer states do not test drive or wash vehicle" AND records the mileage adjacent to this notice - so, we will all know if it was take for a spin. I am very polite when I ask, and poke fun of my **** request, suggesting that they simply humor my idiosyncrasies.