allroadbryan

getting rt CV boot, coolant sensor & coolant reservoir replaced under INDS warranty. Dealer also states that they hear the clicking noise coming from engine but INDS will not authorize to work to investigate further. Dealer said to wait until something breaks. Is this fairly common for warranty co to pay less than what dealer wants for labor?

paulroad

Even Geico MBI negotiates with my Indy. But my indy doesn't charge me the difference.

Its the same as an adjuster working with your body shop. Something you may want to stay out of.. let the two work it out.

Then read your contract.

allroadbryan

Well dealer called and they want me to pay the 2hrs

paulroad

what are they using to state that its a 2 hour job instead of a 4 hour job.

I had this battle.. the insurance co used an hourly labor book. My tech state the book was wrong and here is why...

It is a bit of fighing and negotiation, but the carie does have to back it up. You have the option of chalanging it.. perhaps with another shop stating the repair hours.

dparnas

That is their option. Need to get that agreed upon up front before taking your car there. If they don't agree, then take the car somewhere else. Maybe not what you want to hear, but that is the way to avoid the hassle later on. As Paul said, if the mechanic agrees up front, then they will negotiate directly with the warranty company and you don't need to get in the middle of it, only paying your deductible and nothing else.

allroadbryan

instead of going to an indi shop and arrange rental and so on..... Well the car is done and I'm left with a balance of $450.00 after $100 ded, 2 hrs labor and oil/filter change.

finiki

come down to the people involved. Several times they have disagreed but settled, & made the needed repairs. Once, I paid for tranny fluid, they approved the gasket change but not fluid. I, like you, pay more for the convenience & loaner car.

Bruce M

Every now and again there is a discrepancy between the shop's book allowance and INDS's book. Usually they just haggle it out and you never hear about it.

But if the dealer, or INDS, are digging in their heels and you are looking at going into your pocket, please call me. I fix stuff like this and it's usually not a problem.

It is true that some dealers charge crazy high labor prices because they build in loaners, coffee bar, plasma tv's, and comfy leather chairs into their labor rate, and warranty companies do not want to pay for that stuff. But unless your shop was $130/hr and everyone else around was $100/hr, it might just be the usual book discrepancy, which is easily fixed.

If you already paid it, though, and INDS and the shop closed the claim, I am not sure I can do anything. Haggling is best done during the claim, not after.

Bruce

DesmoTesta

good job