your opinion on service visit
02-16-2003, 08:41 PM
#1
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your opinion on service visit
If you made a service appt two weeks in advance indicating that you wanted your AR's 40K service and new tires, would you expect the dealer to have the tires in stock for the appointment?
We just took the AR in for this and they said we have to come to back because they had no tires in stock. What a pain. Because we recently moved, we do not get loaners at this dealer (Nelson in Long Branch, NJ), and had coordinated the visit with a day off.
Just curious if you would have expected them to have the tires...
(They also attributed the 45/65 vibration to tires, which we have found is getting annoyingly bad these days -- even the though the service writer guessed we had an allroad when we made the appointment based on mentioning that we wanted this looked at -- they should know the problem pretty well by now!)
David
We just took the AR in for this and they said we have to come to back because they had no tires in stock. What a pain. Because we recently moved, we do not get loaners at this dealer (Nelson in Long Branch, NJ), and had coordinated the visit with a day off.
Just curious if you would have expected them to have the tires...
(They also attributed the 45/65 vibration to tires, which we have found is getting annoyingly bad these days -- even the though the service writer guessed we had an allroad when we made the appointment based on mentioning that we wanted this looked at -- they should know the problem pretty well by now!)
David
02-17-2003, 05:34 AM
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One advantage to tires at a dealership...
...is that they know (or should know) how to manage these cars. No other place I've been to has a clue about the suspension locking or knows where the lift points are.
That said, the other comments are correct -- Discount, a big box, Sears, a TireRack installer will all have better tire deals (and some, like Discount have all sorts of 'lifetime' service things, like free balancing) if you bird-dog how they treat the car.
That said, the other comments are correct -- Discount, a big box, Sears, a TireRack installer will all have better tire deals (and some, like Discount have all sorts of 'lifetime' service things, like free balancing) if you bird-dog how they treat the car.
02-17-2003, 06:22 AM
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Made that mistake once - 2 days in the shop for service and snow tires...
paid too much for them. Now shop through Tire Rack and go to Sears.
But one would think that if you schedule to have tires replaced, they would have the fore sight to have a set there when your car comes in. **** poor planning on their part.
But one would think that if you schedule to have tires replaced, they would have the fore sight to have a set there when your car comes in. **** poor planning on their part.
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02-17-2003, 07:40 AM
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Agreed - new car dealers may know how to replace a turbo, but know little about tires...
Their speciality is not mounting and balancing tires, or doing alignments. Go to a specialist for these services. You may have to advise them about the unique allroad suspension, though.
I'm happy with the local Discount Tire store, and a local front-end alignment-only shop.
I'm happy with the local Discount Tire store, and a local front-end alignment-only shop.
02-17-2003, 07:50 AM
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Tirerack will ship tires to your dealership
When I got a new set of tires for my ar, I ordered them for tirerack. My dealer actually suggested this, as he said that he can't beat the price of tirerack. Pilot Sports were under $200 a piece.
02-17-2003, 07:55 AM
#10
Re: Tires
No, I would not have expected them to have the tires. I would have expected them to "ask in advance" what tires YOU were bringing in, or what "arrangements" you wanted them to make.
Their fault is not telling you that they are not a tire store -- unless something, some piece of information, led you to believe they would have the tires on hand for you.
I have ordered literally all of the replacement tires for all of our Audis from either tires.com or tirerack.com -- had them shipped to the dealer and had the tires mounted, balanced and the alignemnt "checked." Alignment checks, under the Audi advantage, are easily triggered and justifiably so, by making a statement (a true statement) such as "the car pulls to the left when I let go of the wheel" -- or some other remark, like uneven tire wear. The dealers in my experience are very cooperative just as long as you do not blatantly lie to them.
By the way, the mounting and balancing of your new tires at the Audi store IS NOT an Audi Advantage kind of thing -- there may be exceptions, but generally speaking this is "maintenance."
I prefer the Audi dealer doing the mounting, balancing and alignment -- then, if the car is still under warranty and you have another problem (out of balance, etc) -- it is covered by the Audi Advantage.
Their fault is not telling you that they are not a tire store -- unless something, some piece of information, led you to believe they would have the tires on hand for you.
I have ordered literally all of the replacement tires for all of our Audis from either tires.com or tirerack.com -- had them shipped to the dealer and had the tires mounted, balanced and the alignemnt "checked." Alignment checks, under the Audi advantage, are easily triggered and justifiably so, by making a statement (a true statement) such as "the car pulls to the left when I let go of the wheel" -- or some other remark, like uneven tire wear. The dealers in my experience are very cooperative just as long as you do not blatantly lie to them.
By the way, the mounting and balancing of your new tires at the Audi store IS NOT an Audi Advantage kind of thing -- there may be exceptions, but generally speaking this is "maintenance."
I prefer the Audi dealer doing the mounting, balancing and alignment -- then, if the car is still under warranty and you have another problem (out of balance, etc) -- it is covered by the Audi Advantage.