sallgeud

I had this issue at first. It turned out I didn't insert the juicebox plug far enough. Make sure you hear it click.

jeffbtx

Doesn't the JuiceBox have a visual indicator (light) that tells you the plug is connected?

schalliol

Messing around more, we did get it finally to click and charge. It wasn’t as simple as I thought for a standard connector. I found it interesting the app would say plugged in but apparently still not be plugged in enough to charge. Thanks for the encouragement to keep trying!

FFT

Having the same issue with my etron. Juicebox will not charge after a week although plugged in and everything else functioning. Just got them to send a replacement but very frustrating.

Southpondcamp

I have a different issue...mine charges fine (definitely have to firmly click it in place) but I couldn't get it to connect to my home internet. I finally gave up in frustration and semi-delegated to my husband who hasn't had time to mess with it. The available instructions are not helpful...🙄

theo1000

I'm having trouble getting mine to unplug. The exact sequence to unplug is still a mystery. It takes me a a good 2 minutes of fiddling and locking unlocking to get the JB plug to release. Baffling....

Southpondcamp

Hmm. That hasn't been an issue for me. I press the etron door button and give it a few seconds for various clicks/whirs-- usually I'm putting my purse/work bag/coffee in the car at the same time in the morning so I'm not really paying attention--then I unclip it and off I go. Sorry you are having trouble!

MileHigh e-tron

FWIW I recently had this JB installed in my garage in anticipation of getting my e-tron sometime in the near future. Currently we’re using this EVSE to charge my wife’s Prius Prime. We have not experienced a single problem with it. The vehicle gets charged quickly, the box is always connected to my home WiFi network and always notifies me, when charging starts and stops. I hope I’ll not be running into compatibility issues with this EVSE and the e-tron - if that’s even possible.

TonySCV

No problems with the JuiceBox 40 on a 50A circuit here. I had a little trouble at first with getting the connector to "click" properly as well, however now that I am used to how it works - no problems.

mmulet

I haven't had any issues with my JuiceBox either; what I found helps is pressing the e-tron door button, and then waiting to hear when it is released. It is kind of quiet but you can hear it, then you can remove the connector.