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MyAudi Reservation Disappeared

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MyAudi Reservation Disappeared

 
Old 04-19-2019, 03:38 AM
  #1  
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Default MyAudi Reservation Disappeared

Last night when I checked production status on MyAudi my reservation had disappeared. Same thing this morning. I am presented with the option to start anew with "Reserve Your E-tron." Anyone else experiencing a similar problem. I plan to call Audi later this morning but thought I would check if this is a broader problem or only an issue with my reservation.
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Old 04-19-2019, 06:01 AM
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Nope, my reservation is still the same.
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Old 04-19-2019, 06:08 AM
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Mine still looks good. You should call the e tron team and see what's up.
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Old 04-19-2019, 06:56 AM
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No issues here. That's weird.
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Old 04-19-2019, 06:56 AM
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My reservation page won't load. Car was "leaving factory" yesterday.
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Old 04-19-2019, 07:11 AM
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I think the website is down. I can't get it to load. I doubt the reservation is lost.
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Old 04-19-2019, 07:19 AM
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Talked to Audi hotline. Reservation is in tact. All attempts to get MyAudi page back to normal have been unsuccessful. Sound like it might be a problem specific to my browser/computer.
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Old 04-19-2019, 07:26 AM
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Yes. I am able to log on now with my Mac, Safari and Firefox browsers.
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Old 04-22-2019, 09:00 AM
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Still no joy on accessing my e-tron reservation. Contacted Audi support. They told me this was a known issue affecting some number of reservation holders. They are working on a fix to the myAudi website and asked me to check it again in 24-48 hours.
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Old 05-08-2019, 06:39 AM
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I contacted the Audi e-tron support line just now. I learned that the myAudi problem appears to only affect people who have an additional Audi registered. Because I am not subscribed to any services I simply deleted my Q5 from the system. Logged out and back in twice and my e-tron reservation was restored. This may not be an option for other folks but I think it was a big clue for the support team and hopefully they will fix this soon.
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