Audi e-tron / Q8 e-tron Discussion forums for the electric Audi e-tron SUV.

Voluntary recall on 2019 e-tron's

Thread Tools
 
Search this Thread
 
Old 06-07-2019, 11:49 AM
  #1  
AudiWorld Member
Thread Starter
 
alexlear's Avatar
 
Join Date: Oct 2018
Posts: 405
Received 32 Likes on 16 Posts
Default Voluntary recall on 2019 e-tron's

I heard from Audi of America regarding a potential problem and recall today.

Early e-trons were identified as potentially having a bad seal that would allow water to follow the high voltage cable path inside the battery. Audi is taking this very seriously. At this time there is no fix but there should be something in 6-8 weeks. If you see the red triangle with the red exclamation mark in it on the dash, you're advised to pull over and contact Audi roadside assistance. If this happens to you, they will issue a loaner (with paid gas) while you wait (6-8 weeks) for a fix.

It's a bummer but these things happen.

Also, if you purchased Audi Care, you'll get a refund. If you didn't, you'll get it added for free.

Last edited by alexlear; 06-07-2019 at 11:54 AM.
Old 06-07-2019, 11:59 AM
  #2  
Club AutoUnion
 
e-tronDriver's Avatar
 
Join Date: Dec 2002
Location: Boston Area
Posts: 791
Received 59 Likes on 49 Posts
Default

Originally Posted by alexlear
I heard from Audi of America regarding a potential problem and recall today.

Early e-trons were identified as potentially having a bad seal that would allow water to follow the high voltage cable path inside the battery. Audi is taking this very seriously. At this time there is no fix but there should be something in 6-8 weeks. If you see the red triangle with the red exclamation mark in it on the dash, you're advised to pull over and contact Audi roadside assistance. If this happens to you, they will issue a loaner (with paid gas) while you wait (6-8 weeks) for a fix.

It's a bummer but these things happen.

Also, if you purchased Audi Care, you'll get a refund. If you didn't, you'll get it added for free.
Will this AudiCare benefit apply to all e-trons, or just those who experience the "red exclamation mark" issue?
Old 06-07-2019, 12:04 PM
  #3  
AudiWorld Member
Thread Starter
 
alexlear's Avatar
 
Join Date: Oct 2018
Posts: 405
Received 32 Likes on 16 Posts
Default

My understanding is that if your vehicle is identified as one that has the potential for this problem, then they will contact you and Audi Care would be added. All things considered, you should hope this doesn't apply to you.
Old 06-07-2019, 01:28 PM
  #4  
AudiWorld Member
 
John (aka Daddio)'s Avatar
 
Join Date: Aug 2011
Location: Florida
Posts: 148
Received 28 Likes on 19 Posts
Default

Originally Posted by alexlear
My understanding is that if your vehicle is identified as one that has the potential for this problem, then they will contact you and Audi Care would be added. All things considered, you should hope this doesn't apply to you.
Who ever is affected it would be good to know the last 6 digits of your VIN to see the where on the production run this occurred. Please post when know.
Old 06-07-2019, 03:58 PM
  #5  
AudiWorld Junior Member
 
michaelf's Avatar
 
Join Date: Apr 2019
Location: SF Bay Area
Posts: 29
Likes: 0
Received 0 Likes on 0 Posts
Default

Just got the call from Audi, same info. My VIN ends in 005***. They offered a loaner; I declined for now. They're giving me Audi Care.

I got the sense that they are treating this as a very big deal, and are super concerned with taking care of their customers.
Old 06-07-2019, 05:34 PM
  #6  
AudiWorld Junior Member
 
Southpondcamp's Avatar
 
Join Date: Apr 2019
Location: Connecticut
Posts: 39
Received 2 Likes on 2 Posts
Default

For what it's worth my E1 vin is 0067**.. no calls or issues that I'm aware of.
Old 06-07-2019, 06:29 PM
  #7  
AudiWorld Member
 
Reliantg's Avatar
 
Join Date: Feb 2015
Posts: 120
Likes: 0
Received 2 Likes on 2 Posts
Default

Check your VIN here:

Audi Recall Services by Vehicle Identification Number

Mine was listed but no one has reached out to me.
Old 06-07-2019, 07:05 PM
  #8  
AudiWorld Junior Member
 
Southpondcamp's Avatar
 
Join Date: Apr 2019
Location: Connecticut
Posts: 39
Received 2 Likes on 2 Posts
Default


Thanks for the link... The warning comes up for my E1 as well....I'm away from home but my husband hasn't seen any warning lights. Not exactly reassuring that no repair is identified...I'll be rather irritated if the car or my house (or anything else) burns down!!!

I charged outside it in the rain last weekend...eeesh.
Old 06-07-2019, 08:18 PM
  #9  
AudiWorld Member
 
Traveler29's Avatar
 
Join Date: Mar 2012
Location: Utah
Posts: 67
Received 6 Likes on 6 Posts
Default

Originally Posted by Reliantg
Check your VIN here:

Audi Recall Services by Vehicle Identification Number

Mine was listed but no one has reached out to me.
Thanks for sharing the link. Unfortunately, mine comes up as one that is being recalled. UGH!!! They already had it for 10 days already fixing a prior issue.
Old 06-08-2019, 01:52 AM
  #10  
AudiWorld Member
 
macwm's Avatar
 
Join Date: Jan 2006
Location: Philly Burbs
Posts: 332
Received 39 Likes on 30 Posts
Default

I'm also on the recall list as per my VIN number. My e-tron is not an early build, it's a Prestige built in March. It's charges 100% outdoors as I have no garage. The charging cable has already been attached through several very heavy thunderstorms with no issues. If all that's wrong is a seal, this should not be too difficult a fix, we would hope.


Quick Reply: Voluntary recall on 2019 e-tron's



All times are GMT -8. The time now is 03:57 AM.