Voluntary recall on 2019 e-tron's
06-12-2019, 11:14 AM
#91
Club AutoUnion
Good story on the recall can be found here: https://www.slashgear.com/audi-e-tro...know-10579870/
06-12-2019, 11:38 AM
#92
Based on the description of the issue in this article, the possible leak would be coolant leaking from the battery cooling system, not water leaking in from the charging port as has been described elsewhere in this thread. So if the article is accurate, charging outside or driving in the rain would not increase the risk of a fault code or fire. Seems like some dealers may be confused about the source of the issue.
06-12-2019, 11:47 AM
#93
AudiWorld Super User
'A potentially faulty seal may allow moisture to enter the high-voltage (HV) battery through
the wiring between the HV battery charging socket and the high-voltage electronics. If
this happens, the instrument cluster will display the message “Electrical system: fault.”
and a warning will appear in the instrument panel. If moisture enters the high-voltage
battery, there is a risk of a short circuit leading to a fire in the high-voltage system.
Dealer Actions –
Stop-Sale Required
Check your daily campaign open inventory report or OMD for affected vehicles in
inventory affected by this recall and stop-sale. Keep ALL affected vehicles in a secure
area where they cannot be made available for sale, lease, trade or demo use until the
recall repair has been performed."
the wiring between the HV battery charging socket and the high-voltage electronics. If
this happens, the instrument cluster will display the message “Electrical system: fault.”
and a warning will appear in the instrument panel. If moisture enters the high-voltage
battery, there is a risk of a short circuit leading to a fire in the high-voltage system.
Dealer Actions –
Stop-Sale Required
Check your daily campaign open inventory report or OMD for affected vehicles in
inventory affected by this recall and stop-sale. Keep ALL affected vehicles in a secure
area where they cannot be made available for sale, lease, trade or demo use until the
recall repair has been performed."
06-12-2019, 01:03 PM
#94
AudiWorld Member
I got a call from Audi support this afternoon and they have already been in contact with my dealer to arrange a loaner to be delivered to our house. They will also send us a gift card for $800 for the gas that we will undoubtably use for the two months that they say will take to get the car back to us. Let's hope they deliver.
06-12-2019, 01:39 PM
#95
They've offered me a loaner and increased the $800 to $1500 because $800 wouldn't cover gas for me for 2 months. I still don't know that I want to make lease payments on a car sitting in the shop idle, so they're gonna get back to me on options here.
06-12-2019, 01:50 PM
#96
AudiWorld Member
Understood but did your red warning light go ON? I just asking because it seems that if it activates Audi bend over backward's but not so if it has not been triggered on the car...
Last edited by Eone; 06-12-2019 at 02:16 PM.
06-12-2019, 01:56 PM
#97
AudiWorld Member
That's the impression I got as well when they called me. I even brought it up and they said they would work with the dealer if the light came on. It seems like they changed their approach mid-way through informing everyone.
06-12-2019, 02:27 PM
#98
No, light is not on. But they seem to be bending over backwards anyways. I've gotten 3 calls from AOA and 2 from my dealer. Their urgency is what has me more worried, cause it seems like they're super worried. Seems weird that some reps are worried and that some are not.
06-12-2019, 02:43 PM
#99
AudiWorld Member
No, light is not on. But they seem to be bending over backwards anyways. I've gotten 3 calls from AOA and 2 from my dealer. Their urgency is what has me more worried, cause it seems like they're super worried. Seems weird that some reps are worried and that some are not.
06-12-2019, 02:49 PM
#100