rjabend

That's a shame. Do you know what parts were ordered?

Troy Nguyen

That's the reason my blood boiled while I was on the phone. He doesn't even know. I contacted Audi and open a case to track this issue.

rjabend

You might want to ask for help at service@audi.de

Troy Nguyen

Thank you! I'll give Audi of Peoria until tomorrow and see what they say.

Troy Nguyen

Update: I'm picking up my Q8 this afternoon. The service coordinate said "Audi developed a firmware to address my issue" I find it hard to believe anyone can code and test that fast. But whatever!!! I'll find out after I pick up me Q8 this afternoon.

Troy Nguyen

More update: Arrived at the dealership and they want to keep the vehicle longer to troubleshoot. The firmware update did not work. I insist on taking my vehicle anyway because we have a long trip and need the cargo room. The only loaner they have available is the Q5 which is too small. Anyhow, I looked at the paperwork and there is mention of a firmware update. The final remark was "Issue not fix because of not enough time". I dropped off my Q8 on June 14 @8AM and went to the dealership today June 19th @5:30PM. And they said it's not enough time.... According to my phone app and the guy confirmed. My Q8 parked in the lot for 3 days without anyone touching it.

Having issue with a brand new $83K vehicle is bad enough. Adding the BS from the Service guy and their incompetent technician raised my blood pressure. I opened a case with Audi Customer Service. Hopefully, they find a way to address my issue. I might try another Audi dealership but the next one is 42 miles away :-(

xxEdwinxx

So what is happening with your Q8 now?

Big Splash Graphics

My case is being reviewed and I am pushing it to be a lemon. Simple take it in 3 times. Get a lawyer. You sign a contract, so they have to uphold their end, just like they want your monthly payment. Don't let it slide and call it in to open a case. Threat them with Lemon law, if on going issue. Remember, you don't have to pay a lawyer for this. They recover from Audi itself the cost for themselves.

My car had the following changed on 2019 S4, with 18K miles on it.

Entertainment system (3-4 months into the car) - Still restarts
Parking sensors (Took it in couple of times) - Still issues
Pre-sense Braking (Took it in 3 times before they changed it) - I have it turned off now before i end up crashing.
Door handle lights 2 times - 3 Doors so far....
Suspension lights (Took it in for 2 times already) - First said they cant figure out...then they said the calibration is off so it takes him time....then said on paperwork loose wire....(UMMM Audi are you covering something up, since you know i called AUDI USA)
Now my transmission is shifting oddly at times. I would feel like something is stuck under the car.
O yeah interior noise. Which they are still trying to fix.
List goes on.

If anyone is having issues let me know. I will be more then happy to share AUDI USA email and the lady I am working with does not give you the run around. 2 of my friends emailed them. They issued some months credit back, but the good part was that their cars got fixed also the right way! Not in my case ...... I guess i got unlucky with this one.

Falcon900

I was getting the warning to check surroundings whenever I came up behind another car of the road or stopped behind another car. The guy at the dealership told me to turn down the sensitivity of the sensors which I did. It still does the warning but less frequently than before. My BMW does not do this so I think these cars have an issue here.

rjabend

I have the same problem, among others, although it is not consistent. As a point of comparison, I have driven the Hyundai Palisade with ADAS and it is pretty solid. I am waiting for the Genesis GV80 to hit the dealers.