autotoys.com
 

hi...
i want to buy a AUX ADAPTER for my SYMPHONY II
from autotoys.com
this store is serious???
bye

ya I heard that actually do good business

The Emperor's New Clothes (A/K/A Autotoys Customer Service)
 

Rotsa Ruck finding a telephone number that will get a real person. They don't "do phone", period. I was thinking of buying from them a while back, but they took 2-3 days to respond to my e-mailed questions. Always a good indicator of future accessibility...

I keep imagining a revised scene in the Wizard of Oz where Toto pulls back the curtain to expose not the Wizard, but the one and only AutoToys employee frantically typing e-mails!

Re: The Emperor's New Clothes (A/K/A Autotoys Customer Service)
 

I have bought from them in the past a few times. Yes, you will get the product at a decent price.

However, if there is a problem - you will be waiting a long time for a response. Once, a while back, I had a defective item. Reaching a person is almost impossible.

But, a resourceful person CAN get someone on the phone. You have to search for SOUND CONCEPTIONS in New Jersey. Use (201) 555-1212 information. They are listed.

Furthermore - they did resolve my problems. They are reliable and have great prices, but very slow.

VIRadiologist
 

"Reaching a person is almost impossible. But, a resourceful person CAN get someone on the phone."


If you have an after-purchase issue, do you want to:

A. pick up the phone, dial a toll-free number, and talk to a warm body,
-or-
B. block off 30-60 minutes of blood pressure-spiking "being resourceful" time playing detective and listening to Muzak on your own dime?

AutoToys would need to be a hell of a lot cheaper than the next best priced customer-friendly retailer to get me to overlook the electronic buffer zone that they've created...