Hello from JRP, we are now on the AudiWorld forums
11-10-2003, 12:36 PM
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Hello from JRP, we are now on the AudiWorld forums
<center><img src="http://www.jrponline.com/images/smlogo.gif"></center><p>
Hello everyone, my name is Steve, and I am the Web developer at JRP. I have been asked to explain to all of you the situation that occured between us, and APR.
Please take note that JRP was not aware of the posts concerning us in these forums, having not had a presence in this bulletin board prior to today. We therefore apologize for not being able to respond to those posts sooner.
Since the beginning of our relationship with APR, we have had our up's and down's. On many occasions, we were not able to provide service or product to potential APR clientele due to APR shortfalls. APR was often unable to ship product to us, due to low stock (eg. Stage 3 turbo kits, bi-pipes, blank ROM's, etc). Despite this, we continued to offer their entire product line to our customers, and vigourously pushed and promoted them in all of our advertising and show appearances.
Recently, when APR began to offer DPP (DirectPort Programming), we were excited to finally be able to quickly flash customers ECU's. We then sourced out a laptop solely for the purpose of offering DPP, as an Internet connection is required by APR while flashing through the OBD2 port. We announced on the homepage of our website the availability of DPP, and offered FREE INSTALLATION of the software throughout the month of September as a special promotion. Many customers called to inquire, and appointments were booked. When our first DPP customer arrived, we were unable to perform the DPP upgrade due to a problem with the APR DPP website (it was still in its infancy). We had to instead use the EMCS programmer, and ask the customer to wait while the upgrade was performed. We were dissapointed and embarrased by this event.
More potential DPP customers followed, and another problem was encountered. As it turned out, all the customers that arrived had ECU's which were not yet supported by DPP at that time. We therefore programmed those customers via EMCS, and / or gave them the option to wait for the ECU tables to be supported in DPP.
In mid-October, we received news from an outside source that APR had opened a new dealer in Canada, (H2Sport). This dealer opening was not previously discussed with us, and consequently led to our decision of discontinuing our relationship with APR.
We apologize to our previous APR clientele for this inconveniece, however, we would like to make it clear that if you need us, WE WILL SUPPORT YOU. This ongoing support will be limited to "homeflashing" EMCS code, but we will do our best to help you where we can.
Although we now have a presence on this Forum, we would encourage anyone with questions or comments to contact us via email to webmaster@jrponline.com instead of through posts in this thread. This will ensure that we can answer you in the most timely fashion. Thank you for your time in reading this post, we welcome all prospective Canadian customers of the REVO Technik product line, and are ready to service you.
---------------------------------------
Johnston Research & Performance
(905) 564-8805
http://www.jrponline.com<ul><li><a href="http://www.jrponline.com">Our Website</a></li></ul>
Hello everyone, my name is Steve, and I am the Web developer at JRP. I have been asked to explain to all of you the situation that occured between us, and APR.
Please take note that JRP was not aware of the posts concerning us in these forums, having not had a presence in this bulletin board prior to today. We therefore apologize for not being able to respond to those posts sooner.
Since the beginning of our relationship with APR, we have had our up's and down's. On many occasions, we were not able to provide service or product to potential APR clientele due to APR shortfalls. APR was often unable to ship product to us, due to low stock (eg. Stage 3 turbo kits, bi-pipes, blank ROM's, etc). Despite this, we continued to offer their entire product line to our customers, and vigourously pushed and promoted them in all of our advertising and show appearances.
Recently, when APR began to offer DPP (DirectPort Programming), we were excited to finally be able to quickly flash customers ECU's. We then sourced out a laptop solely for the purpose of offering DPP, as an Internet connection is required by APR while flashing through the OBD2 port. We announced on the homepage of our website the availability of DPP, and offered FREE INSTALLATION of the software throughout the month of September as a special promotion. Many customers called to inquire, and appointments were booked. When our first DPP customer arrived, we were unable to perform the DPP upgrade due to a problem with the APR DPP website (it was still in its infancy). We had to instead use the EMCS programmer, and ask the customer to wait while the upgrade was performed. We were dissapointed and embarrased by this event.
More potential DPP customers followed, and another problem was encountered. As it turned out, all the customers that arrived had ECU's which were not yet supported by DPP at that time. We therefore programmed those customers via EMCS, and / or gave them the option to wait for the ECU tables to be supported in DPP.
In mid-October, we received news from an outside source that APR had opened a new dealer in Canada, (H2Sport). This dealer opening was not previously discussed with us, and consequently led to our decision of discontinuing our relationship with APR.
We apologize to our previous APR clientele for this inconveniece, however, we would like to make it clear that if you need us, WE WILL SUPPORT YOU. This ongoing support will be limited to "homeflashing" EMCS code, but we will do our best to help you where we can.
Although we now have a presence on this Forum, we would encourage anyone with questions or comments to contact us via email to webmaster@jrponline.com instead of through posts in this thread. This will ensure that we can answer you in the most timely fashion. Thank you for your time in reading this post, we welcome all prospective Canadian customers of the REVO Technik product line, and are ready to service you.
---------------------------------------
Johnston Research & Performance
(905) 564-8805
http://www.jrponline.com<ul><li><a href="http://www.jrponline.com">Our Website</a></li></ul>
11-10-2003, 12:46 PM
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Yes.
Please understand we are not here to begin or end any arguments. We have also begun calling all previous APR clientele which we have contact information for, regarding future APR upgrades (homeflashes). This will take some time to complete, and we thank you for your patience.
11-11-2003, 07:30 AM
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Re: I have a question, why are your prices so Damn High?
That is a somewhat vague question, what product line are you referring to in terms of being "high priced"? Our prices are lower than most in many of the lines we carry.
Please send email to webmaster@jrponline.com in the future, as we cannot visit the forum daily to answer questions.
Please send email to webmaster@jrponline.com in the future, as we cannot visit the forum daily to answer questions.
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11-11-2003, 08:48 AM
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i'm 2nd to that; also their attitude sux !! and being mean~
they wanted $1200CND on a stupid APR chip where i got mine GIAC chip for $650CND installed at H2sport and they were very nice and professional. I highly recommended H2sport.
There..dont tell me $1200 is very cheap compare to everywhere else..b/c it is not cheap..
There..dont tell me $1200 is very cheap compare to everywhere else..b/c it is not cheap..
11-11-2003, 10:09 AM
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Re: Does it mean that your customer service sucks?
Please do not turn this into a "flame thread", we are here to support new and legacy customers, not to begin an argument.
If you wish to speak to us regarding our quality of service, please contact the store manager, Mr. Stavrianos.
If you wish to speak to us regarding our quality of service, please contact the store manager, Mr. Stavrianos.