waninae39

hello

i got this message today

1. how do i track the shipment? can i use the commission number or do i need something else.
2. is there a web site to track the boat to Canada
3. when can i get the VIN for the car. i need it to get my insurance
4. is the 10 -21 days delay from boat arrival to dealer normal

i found this audi canada site, but there is no means to register
MyAudi tracker - Welcome
has anyone used it? if so, how and who to contact.

i sent them an email, but no response yet

seakayaker7

Try this site:
The PWL Group
Then under liner schedules, select west and east coast usa and Volkswagen
A pdf of the scheduled ships will download
Your car may be on the vessel Zenith Leader arr Halifax 10Jun
Once you know the vessel name, you can track it on several websites. Just google the vessel name.

Don Keener

Looks like you are on the Zenith Leader.

Vessel details: ZENITH LEADER (Ro-Ro Cargo) - Registered in United Kingdom IMO 9384942, MMSI 235058697, Call Sign 2ACU6 | AIS Marine Traffic

waninae39

Thank you both . it looks like the right ship
arrives halifax 10 jun

i called audi customer relations 800-822-2834/1/1
they were not very usefull.
they told me that the dealer is responsible for giving me the tracking and VIN details

the dealer does not seem the know how to get that info

i need the VIN number to complete my insurance registration , if not, i cant drive the car off the lot.
once the car is made, they absolutely must know the VIN as its built into the car by the factory

maybe my dealer does not have any computers or know how to use a phone to call the factory (;

idale

For insurance, generally you can take care of that at delivery if you don't happen to have access to the VIN before then, especially since until you actually take delivery it's not actually "yours" yet.

They should be able to fax a temporary card to the dealer or otherwise get you something you can use. If you really need to, I wouldn't expect there to be a major issue with having a copy of your insurance for your previous vehicle (assuming it's the same policy) just for proof that you yourself have coverage (treating it like having a loaner) until you get home and can print out the temporary/permanent card.

I think I just used a copy of my traded-in vehicle's insurance card until I got the materials for the Q5 (could print out a card online after adding it to my policy, then eventually get the "official" one in the mail later).

Q5 Bob

I've always had a 48 hour grace period to get new car insurance switched over. More often than not, I phone in the VIN to the agents office and they've emailed me a temporary card to use until one is mailed out. They could also email to the dealer if required.

Don Keener

The salesmen typically dont know how to get the info. Try going to the sales manager as he will likely know how. Given that the car is ready to load, they should already have the VIN.

waninae39

thank you don keener

the sales mgr had the VIN!
he also confirmed the date of the boat trip to canada

i found the audi canada shipment tracking site, the sales mgr told me that i was deprecated and no longer working or supported. he did not know they left it up and running (;

Don Keener

Excellent!!!! I had to go to the sales manager to get my info too. My salesman just didnt understand what was really available. Things should be pretty defined once the ship sails. You can watch progress via the marineinfo link until the ship gets into the open ocean where it drops off the map. It will then reappear once it gets near the coast but the ETA will continue to update.

The ship my car was on (Firmament Ace) 'BROKE' after loading my car. It went in circles off Emden for about 10 days and was very late arriving in Brunswick. I was NOT a happy camper

waninae39

thank you for the valuable help. i just posted what the VIN decoder shows for my new car in this Q5 forum area