dret

Its Friday so here is my whine.

Dropped car off at dealer for the fuel pump recall and they called out a few other things for some extra cash, one was replacing the wipers. I agreed figuring they were 1.5 years old and performed well.

They don’t walk through the service items when you pickup. Instead you are sent to a cashier and they call for the car. Shame on me for not forcing the explanation.
Here is the real petty part – they replaced the wipers with aftermarket. I could have done that! I agreed based on using OEMs, always had it that way before with dealers. Contacted them and they say the trash has been picked up and offered the OEM part number.

Further dealer incentives:
I turned down the re-balancing of the tires. I mean come-on.
I turned down the fuel treatment additive. “

They decided on their own it was time for a brake flush under Audi Care. The vehicle has 19k on it by the way. I’ll have to look up when that was really due.

JasonJ

I think it's shameful of them to use aftermarket parts...especially if they charged you Audi prices!

IF they charged you just what aftermarket parts cost...then I don't have as much of a problem.

But still...

Jason
New York

dret

Hi Jason,
Ya, its the "but still" part that gets me.
They charged ~$20 x 2 for the front.
The wipers are ok, just sit-up a bit more then the OEM version.

Bob Petruska

What aftermarket brand did they use?

Can you post a photo of them.

The only ones that I know that fit the arms are Bosch and Valeo, which are the usual suppliers of the OEM wipers.


You can get the 2 OEM blades at Amazon for $25 for the pair. With free shipping if you add some low cost $1 filler item.

DennisMitchell

The Audi maintenance schedule calls for brake fluid change every 2 years. It is included in AudiCare. You should go over with the service advisor when making the appointment or arriving what is to be done. Maybe they did it early. Don't know from your post whether you drive low or high mileage. You should review the maintenance and AudiCare schedules.

audionlineparts

That is pretty insane that they would place aftermarket wipers on your car. Even when i worked at "lesser" brands(I was at a jeep/dodge/ram dealer for 2 years) we would never ever put aftermarket on. Even on used cars of our own brand.

Honestly, if the dealer isnt to far out of your way id swing back in and have them swapped.

yosie16

i went to the dealer for an oil change last week, and they took it upon themselves to charge me for an AdBlue refill.. Granted it was only $25, but i literally just did that myself at home.. mentioned it to them, but I was in a rush after 1.5 hours waiting for the oil change, so I told him it wasn't worth my time. Go back to the car, and suspension is all out of whack. Must not have realized I had adaptive air suspension when putting it on the lift. Took another 20 minutes to reset that issue... could have gotten better service at Jiffy Lube! 2013 Q7 TDI

SJGQ5

I am guessing that you will get an email from Audi asking 'how did we do'.

Let them know! See what happens.

MurrayA4

Audi doesn't make wipers, nor brakes nor sensors and on and on.Valeo and Bosch make the Audi wipers, they're certainly classified as " aftermarket and.....
Changing the brake fluid,particularly in your environment, (I don't associate Dallas with high humidity) but then again I'm Canadian that's just them taking advantage of Audi, no cost to you.
Wise choice refusing the "fuel system treatment ".Sorcery at best damaging at worst if you buy the "good stuff "

shokhead

Those things are a joke as I learned with ford. Bought a new van in the 80's, sent me a yearly fill this out on how we do. Every year I gave high makes until a problem with service. That next one I got I complained. Never got another one to fill out so they always have a high rating. Joke!