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A customer will be reimbursed 100 percent of the paid dealer invoice amount for the covered part(s) and labor repairs or replacement of the timing chain tensioner at an authorized Audi or Volkswagen dealer within 10 years or 100,000 miles (whichever occurs first) from date the vehicle went into service.

If repaired at an independent service center, a customer will receive a refund of the paid invoice amount for the covered parts and labor, up to $1,100.

For timing chain replacements, customers will be reimbursed 100 percent of the paid dealer invoice amount for the covered part(s) and labor repairs or replacement of the timing chains at authorized Audi or Volkswagen dealers within 10 years or 100,000 miles (whichever occurs first) from date the vehicles went into service.

If repaired at an independent service center, a customer will receive a refund of the paid invoice amount for the covered parts and labor, up to $1,500. If both the chain and tensioner were replaced, reimbursement is up to $2,000.

If a customer had the engine replaced due to damage from the timing chain or timing chain tensioner, the owner or lessee will be reimbursed 100 percent of the invoice amount subject to time and mileage qualifications.

If repaired at an independent service center, the customer will receive a reimbursement of no more than $6,500, subject to time/mileage limits.

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Originally Posted by Mythdoc (Post 25154612)

Originally Posted by Redd (Post 25154654)

Jason, the way I'm reading that, is that VWG is saying pretty much outright that after ten years or 100k miles, if you haven't replaced those parts, that's TFB, not their problem.

All timing belts, chains, tensioners, etc. have a finite life and replacing them at 50-60,000 miles is not unusual preventive maintenance. If the maker tells the owner outright "never will need replacement" that would be something else again.