YEEHAW! Audi to Buy Back 3.0L TDIs
06-20-2017, 01:48 PM
#1301
FYI, complementary no charge oil changes are already available for Gen1 ( pre 2013 Q7) owners. Verified at two different dealers today.
06-20-2017, 04:00 PM
#1302
AudiWorld Member
It will be interesting to see posts here the night of July 5. Seems like a lot of us are going to the dealer that day...
Don't know if I need to take the title with me for that appt. I change my own oil and filter and just did a month ago so really don't want them screwing with it- it will just take more time! Suppose they can fill the DEF tank though if they want.
I've changed a few things with my VAG-COM so I don't want them hooking it up to their computers this time around!!
Don't know if I need to take the title with me for that appt. I change my own oil and filter and just did a month ago so really don't want them screwing with it- it will just take more time! Suppose they can fill the DEF tank though if they want.
I've changed a few things with my VAG-COM so I don't want them hooking it up to their computers this time around!!
06-20-2017, 04:43 PM
#1303
AudiWorld Senior Member
06-20-2017, 05:19 PM
#1304
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06-20-2017, 06:19 PM
#1305
Apparently you just ask for it. I was about to do a service on one for a friend in North Alabama. While picking up the filter and oil and adblue, I asked The Service Advisor at Audi Birmingham when they would begin offering the complementary services. He told me they could do it now. I called my friend and he checked with his dealer, Audi Huntsville and he called me back and said that they were willing to do his now too.I returned the oil, filter and adblue and saved him $100. and me a couple of hours of work.
06-22-2017, 11:11 AM
#1306
AudiWorld Member
So I seem to have the claims people stumped with my issue, which has to be pretty common.
2014 TDI lease, maturity and turn in date 28 JUN 2017. Earliest Appt avail is July 5th, after my turn in date. Obviously requirement is to show up with the car, but when I called the claims helpline and asked what to do in this case, they have no clue
I am assuming I get some piece of paper proving I returned the leased vehicle and perhaps bring that with me. I will just have to call back later and have to likely speak with someone higher up in the claims helpdesk.
2014 TDI lease, maturity and turn in date 28 JUN 2017. Earliest Appt avail is July 5th, after my turn in date. Obviously requirement is to show up with the car, but when I called the claims helpline and asked what to do in this case, they have no clue
I am assuming I get some piece of paper proving I returned the leased vehicle and perhaps bring that with me. I will just have to call back later and have to likely speak with someone higher up in the claims helpdesk.
06-22-2017, 11:39 AM
#1307
AudiWorld Member
Does anyone know yet what paperwork etc. we need to bring for the appointment? Asked me SA, she she heard the claims portal should be updated in 24-48 hours, but that was last week. I'm assuming just ID and vehicle registration, asked her to let me know if she hears otherwise.
06-22-2017, 11:43 AM
#1308
AudiWorld Super User
MCRN-
You might try calling them back and explaining that their policy, their schedule, is precluding you from being treated as the court order says. If you had to notify the court, that's the kind of thing where the judge sits down with the AoA attorney and says "Counselor, do I need to ask you to remind your client of the penalties for non-compliance with the settlement terms?"
Someone at Audi can bump your date up. And if they have any brains, they'll arrange to do it at the same time that you're returning your car. (You might suggest that, since brains are so hard to find these days. Ask any zombie how hard it is.)
No big deal, if they can't figure it out, somewhere in the settlement papers there's an email address and a phone number, right? That's on them if they can't make it right.
You might try calling them back and explaining that their policy, their schedule, is precluding you from being treated as the court order says. If you had to notify the court, that's the kind of thing where the judge sits down with the AoA attorney and says "Counselor, do I need to ask you to remind your client of the penalties for non-compliance with the settlement terms?"
Someone at Audi can bump your date up. And if they have any brains, they'll arrange to do it at the same time that you're returning your car. (You might suggest that, since brains are so hard to find these days. Ask any zombie how hard it is.)
No big deal, if they can't figure it out, somewhere in the settlement papers there's an email address and a phone number, right? That's on them if they can't make it right.
06-24-2017, 06:57 AM
#1309
AudiWorld Super User
beating a dead horse
Has anyone brought in their car for the 1st portion of the Restitution Payment? I'm sending my paperwork in this week and was wanting some feedback as to whether it is necessary (or even just recommended) that I re-flash my Q7 back to stock? It currently has the APR Tune, but a friend of mine flashed it and said that he would be happy to flash it back and then re-flash it with the tune AFTER I had taken it in to Audi if need-be.
06-24-2017, 07:07 PM
#1310
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Does anyone know yet what paperwork etc. we need to bring for the appointment? Asked me SA, she she heard the claims portal should be updated in 24-48 hours, but that was last week. I'm assuming just ID and vehicle registration, asked her to let me know if she hears otherwise.
Government issued Photo ID for each listed owner
Transferable Title (If you have a lienholder, you don't need to bring this)
All keys and key FOBs
Notarized power of attorney for titleholders (if they can't show up)
Certified Check (If you owe money after buyback..)
and the Vehicle that matches the VIN associated with the claim