Chawski

I'm sorry, I'm not sure you were clear previously.
Is it the expel that is damaged or the actual headlight? It would be very difficult to damage the headlight behind expel even being aggressive when cleaning. It would literally need to be vandalism level of aggressiveness to burn through that and the headlight
Even without film, I'm just not sure how this could be done by an aggressive wash. Either the light is defective or someone really screwed up. On such a new car, there's really nothing in-between

Audi1177777

well it’s not the xpel film for sure because we peel the film off and it’s underneath the film. On the headlight around the edges there are those gloss black coating that is losing its color. It’s around the edges of the headlight so I might guess you are right that the headlight might be defective.

Wires

I don't think you have ever pulled an Audi headlight before, or you wouldn't be self-volunteering to buy an expensive headlight for a new vehicle and then try to swap it -- unless there is more to this story you aren't sharing. It's a HUGE PITA to get the lights or grill out. I've swapped my grill for a black honeycomb, and wouldn't really want to repeat that process even though I'm insanely mechanically inclined.

If it's defective, get them to warranty it. If the dealer is saying no, then find another one.

ronsal

Wondering if this has been resolved -- dealer, AOA or OP?

Audi1177777

Yes, AOA replaced the whole headlight for me and the dealer redone the clear bra after the installation too.

ronsal

Great - All's well that ends well------LOL

Pmoney007

Wires, any experience removing headlight assemblies on the newer audi model. Have a 2019 sq5 that I am trying to replace the headlight assembly for. Removed the screws on the top and bottom of the assembly (after removing the bumper) and the assembly moves freely side to side and up and down but there still isn’t enough room to pull it out. Any help would be appreciated.

Wires

Unfortunately no. Doing the grill allows the lighting to remain in place, it's only the radar for active cruise control comes out.

Pmoney007

thanks for your quick reply. I hope I find someone that’s done it. My cars sitting in the garage with the bumper off lol