Go Back  AudiWorld Forums > Audi Models > Audi Q3 /Q5 / Q7 / Q8 > Audi Q7 > Q7 MKII Discussion
Reload this Page >

Anyone have issues with their soft close doors?

Q7 MKII Discussion Discussion forum for the Audi Q7 MKII built from 2016 -
Sponsored By:
Sponsored By:

Anyone have issues with their soft close doors?

 
Old 01-27-2018, 08:39 AM
  #1  
AudiWorld Member
Thread Starter
 
Join Date: Oct 2016
Location: Texas
Posts: 117
Likes: 0
Received 0 Likes on 0 Posts
Default Anyone have issues with their soft close doors?

My soft close feature works about 60% of the time. Only affects the front doors. Dealer has replaced everything in the driver's door including the wiring harness. Waiting on Audi to say what the next move is. Since the car was new (I've had it a year) the soft close feature would periodically stop working on all the doors but then work fine the next time I started the car. Happened maybe 5-6 times. Then I got a "driver door malfunction" "parking brake malfunction " and "oil level malfunction" all at the same time. They fixed the problems but then the soft close feature began to act up. It may work 10-15 times perfectly and then have a temper tantrum and not work 5-6 times. They know what's wrong - the system doesn't wake up and recognize the door needs to close. The repair eludes them. Audi in Germany is looking at the issue. I've had several other cars with soft close and they worked perfectly.
Jim Jistel is offline  
Old 01-27-2018, 09:29 AM
  #2  
Audi Q7 Prestige'18 Owner
 
timshuwy's Avatar
 
Join Date: Jan 2013
Location: San Clemente, Southern California, USA
Posts: 350
Likes: 0
Received 0 Likes on 0 Posts
Default

so far (1 month) it is working perfect.
timshuwy is offline  
Old 01-27-2018, 12:35 PM
  #3  
AudiWorld Member
 
Join Date: Sep 2016
Location: Austin, TX
Posts: 55
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by Jim Jistel View Post
My soft close feature works about 60% of the time. Only affects the front doors. Dealer has replaced everything in the driver's door including the wiring harness. Waiting on Audi to say what the next move is. Since the car was new (I've had it a year) the soft close feature would periodically stop working on all the doors but then work fine the next time I started the car. Happened maybe 5-6 times. Then I got a "driver door malfunction" "parking brake malfunction " and "oil level malfunction" all at the same time. They fixed the problems but then the soft close feature began to act up. It may work 10-15 times perfectly and then have a temper tantrum and not work 5-6 times. They know what's wrong - the system doesn't wake up and recognize the door needs to close. The repair eludes them. Audi in Germany is looking at the issue. I've had several other cars with soft close and they worked perfectly.
I had intermittent problems with the doors not closing on the driver's side only and usually just the passenger door on the left side. The dealer just replaced all 4 door latches and so far the problem hasn't recurred, but we will have to see. Where in Texas are you?
MCSMCS1 is offline  
Old 01-27-2018, 05:08 PM
  #4  
AudiWorld Member
 
Gsrjc's Avatar
 
Join Date: May 2015
Posts: 207
Likes: 0
Received 0 Likes on 0 Posts
Default

Had the car since October. Never had a problem.
Gsrjc is offline  
Old 01-28-2018, 05:12 AM
  #5  
AudiWorld Member
 
mrp0rky's Avatar
 
Join Date: Jul 2017
Location: philadelphia
Posts: 250
Likes: 0
Received 1 Like on 1 Post
Default

2 month and no problem.. there was this one time at the night i got rear ended the soft closing didn't work.. but after a couple times i hit lock/unlock it start working again.. and from then 0 issue..
mrp0rky is offline  
Old 01-28-2018, 05:30 AM
  #6  
AudiWorld Member
Thread Starter
 
Join Date: Oct 2016
Location: Texas
Posts: 117
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by MCSMCS1 View Post
I had intermittent problems with the doors not closing on the driver's side only and usually just the passenger door on the left side. The dealer just replaced all 4 door latches and so far the problem hasn't recurred, but we will have to see. Where in Texas are you?
Houston
Jim Jistel is offline  
Old 01-29-2018, 08:38 AM
  #7  
AudiWorld Member
 
Join Date: Jul 2014
Location: LA, CA
Posts: 590
Likes: 0
Received 4 Likes on 3 Posts
Default

I have had it intermittently happen here and there usually on my rear doors. Always corrects itself though, so never bothered my dealer with it.
Meyecul is offline  
Old 01-29-2018, 02:32 PM
  #8  
AudiWorld Member
Thread Starter
 
Join Date: Oct 2016
Location: Texas
Posts: 117
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by Meyecul View Post
I have had it intermittently happen here and there usually on my rear doors. Always corrects itself though, so never bothered my dealer with it.
At first the whole system would quit but then reboot and act normally when I restarted the car. Now the front doors quit working randomly. May not work 4-5 times then work 5-6 times ok. Very annoying.
Jim Jistel is offline  
Old 01-29-2018, 03:12 PM
  #9  
Audi Q7 Prestige'18 Owner
 
timshuwy's Avatar
 
Join Date: Jan 2013
Location: San Clemente, Southern California, USA
Posts: 350
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by Jim Jistel View Post
At first the whole system would quit but then reboot and act normally when I restarted the car. Now the front doors quit working randomly. May not work 4-5 times then work 5-6 times ok. Very annoying.
seems odd to me that this would even be connected to the computer system in any way. Seems like a sensor should just detect a partially closed door, and finish closing it.
timshuwy is offline  
Old 01-29-2018, 03:48 PM
  #10  
AudiWorld Member
Thread Starter
 
Join Date: Oct 2016
Location: Texas
Posts: 117
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by timshuwy View Post
seems odd to me that this would even be connected to the computer system in any way. Seems like a sensor should just detect a partially closed door, and finish closing it.
You must think like a German! They actually know what the problem is. The system is asleep to conserve power and is failing to wake up when you touch the door handle and say it needs to close the door. Personally I think it's a software problem. They updated part of my software to fix a parking brake malfunction warning and then this started. One corrupted/conflicting file is all it takes.
Jim Jistel is offline  

Thread Tools
Search this Thread
Quick Reply: Anyone have issues with their soft close doors?


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: