AudiConnect Free Features - Does this clear things up?
03-08-2019, 06:06 AM
#31
AudiWorld Member
The licenses for all the free features that Audi now provides (Vehicle Status, Remote Lock/Unlock, Car Finder) have an expiration date of 09/23/2026. I hope it is true.
03-08-2019, 01:59 PM
#34
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Join Date: Nov 2016
Location: South Carolina
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I wish this was working for me. Today I got an email from myAudi saying I have deleted one of the vehicles in my account and are no longer a key user so I can no longer access Audi connect services for the vehicle. The myAudi app says I need the 10 digit code that was on the key two years ago when I bought the car. This is so aggravating because I didn’t delete any account and I can’t find the 10 digit code because the salesman never gave that to me since he activated all this stuff for me without my permission before I ever took delivery. How do I get this code? Is there somewhere else I can find it? Or do I need to take it to the dealer?
03-08-2019, 02:26 PM
#35
AudiWorld Member
I wish this was working for me. Today I got an email from myAudi saying I have deleted one of the vehicles in my account and are no longer a key user so I can no longer access Audi connect services for the vehicle. The myAudi app says I need the 10 digit code that was on the key two years ago when I bought the car. This is so aggravating because I didn’t delete any account and I can’t find the 10 digit code because the salesman never gave that to me since he activated all this stuff for me without my permission before I ever took delivery. How do I get this code? Is there somewhere else I can find it? Or do I need to take it to the dealer?
03-08-2019, 02:51 PM
#36
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Join Date: Nov 2016
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I actually just found the tag with code on it shoved down in the pouch with the user manual. I’ve looked at that manual a handful of times and have never seen it, I also found my window sticker which I hadn’t ever seen. I did try to enter the code under the Audi connect menu but didn’t have any luck. I don’t do well writing on the touch pad so I’m not certain I got it entered correctly. I have trouble with the following digits O and 0, g and 9, G and 6, Z and 2 and so an alphanumeric code don’t work well for me. I have to go in for service and a fuel rail recall next week so I will get the dealer to sort it out.
03-08-2019, 02:57 PM
#37
AudiWorld Member
I actually just found the tag with code on it shoved down in the pouch with the user manual. I’ve looked at that manual a handful of times and have never seen it, I also found my window sticker which I hadn’t ever seen. I did try to enter the code under the Audi connect menu but didn’t have any luck. I don’t do well writing on the touch pad so I’m not certain I got it entered correctly. I have trouble with the following digits O and 0, g and 9, G and 6, Z and 2 and so an alphanumeric code don’t work well for me. I have to go in for service and a fuel rail recall next week so I will get the dealer to sort it out.
03-08-2019, 05:25 PM
#38
AudiWorld Member
This is also from their Audi Connect User management page:
This is how it works:
Enter your personal information and agree to the general terms & conditions and the data privacy policy. Print your key user contract and contact your dealer. Your Audi partner will then verify your myAudi Account by using your contract number as a one-off process. This will enable you to assign yourself as key user of vehicles.
Enter your personal information and agree to the general terms & conditions and the data privacy policy. Print your key user contract and contact your dealer. Your Audi partner will then verify your myAudi Account by using your contract number as a one-off process. This will enable you to assign yourself as key user of vehicles.
They also enabled biometric when you request Lock or Unlock from the app, it used to be just PIN. But, I am not able to enable it due to some error pops up that it cannot save biometric information. Hopefully they will fix it on another update.
03-08-2019, 05:44 PM
#39
AudiWorld Member
Make sure you are using the new myAudi app (or login to https://www.audiusa.com/myaudi/overview and then click on "Audi connect services and Key User registration"). If you are already logged in to app, log out and log back in. As long as you are the key user on the car, you should see those services, like remote unlock etc.
This is also from their Audi Connect User management page:[B]
They also enabled biometric when you request Lock or Unlock from the app, it used to be just PIN. But, I am not able to enable it due to some error pops up that it cannot save biometric information. Hopefully they will fix it on another update.
This is also from their Audi Connect User management page:[B]
They also enabled biometric when you request Lock or Unlock from the app, it used to be just PIN. But, I am not able to enable it due to some error pops up that it cannot save biometric information. Hopefully they will fix it on another update.
03-09-2019, 06:06 AM
#40
AudiWorld Super User
Thread Starter
