button two door controler looses code
#11
AudiWorld Member
Update: It spent a week at the dealer for this and 3 other issues. Dealer admitted that Audi knows the HomeLink is a problem. They sent me home with instructions to clear out all codes stored in my garage door and reconnect the Audi. Even though that didn't make sense (I was an automotive systems engineer for > 20 years), I did it. Problem came back in a week - as did my other 3 (plus a new one). Back to the dealer it goes.
#12
Audiworld Junior Member
Join Date: Feb 2017
Location: Dallas, Texas
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Yikes! My MMI either totally reboots or goes black for several seconds randomly. With the bumper foot motion, the hatch pops open but won't raise or else clunks and won't close. Door handle lock activation randomly stops working and won't lock or unlock unless vehicle is restarted. The front left obstacle sensor doesn't seem to be working consistently anymore, and for no apparent reason the MMI starts beeping and flashing "Check Surroundings." At first I got a lot of "well, it's new technology..." excuses plus "there are no error codes..." but knowing better, I pressed and now there is a field service engineer involved. I took a video of the lock problem because they couldn't reproduce it at the dealership.
#13
AudiWorld Member
Yikes! My MMI either totally reboots or goes black for several seconds randomly. With the bumper foot motion, the hatch pops open but won't raise or else clunks and won't close. Door handle lock activation randomly stops working and won't lock or unlock unless vehicle is restarted. The front left obstacle sensor doesn't seem to be working consistently anymore, and for no apparent reason the MMI starts beeping and flashing "Check Surroundings." At first I got a lot of "well, it's new technology..." excuses plus "there are no error codes..." but knowing better, I pressed and now there is a field service engineer involved. I took a video of the lock problem because they couldn't reproduce it at the dealership.
#14
AudiWorld Senior Member
That particular gremlin lives in my Q as well. Its happened ~3 times in nearly a year, its pretty obvious so I just roll it back up and move on, not going to waste mine or the dealer's time.
#15
AudiWorld Member
You're pretty generous. What if it's pouring down rain? I'd be complaining about that issue. And Audi won't know it's an issue unless it's brought to their attention. There shouldn't be gremlins like this in any car much less a 70K+ luxury vehicle. These are the sorts of problems that drive repeat customers away.
#16
AudiWorld Member
You're pretty generous. What if it's pouring down rain? I'd be complaining about that issue. And Audi won't know it's an issue unless it's brought to their attention. There shouldn't be gremlins like this in any car much less a 70K+ luxury vehicle. These are the sorts of problems that drive repeat customers away.
#17
AudiWorld Senior Member
Its only happened in my garage at startup, and lets say its happened 3 times in the last year. That's 3 out of say ~1000 times (maybe more) starting the car. Pretty bad rate, but if a problem is both uncommon and non-deterministic (there's probably a reason but knowing or finding the trigger renders it non-deterministic) your chance of getting it fixed is pretty close to 0. I mean they have to replicate the problem first, I've spent less time "fixing" this personally than it takes me to pull out of my driveway (let alone the rest of the drive to the dealer and further testing/discussion)
Maybe to be more clear: Its not their time I'm concerned about, its mine.
I'm not saying its acceptable and I put my foot down occasionally but easy to fix quirks which cannot be reproduced on demand simply are not worth the hassle. If I go to the dealer I may mention it at some point but if I can't get them to fix it, what's the point, I've already showed them the HUD glare issue (and RickObe's fix) if Audi can't acknowledge and fix something that simple well....
Maybe to be more clear: Its not their time I'm concerned about, its mine.
I'm not saying its acceptable and I put my foot down occasionally but easy to fix quirks which cannot be reproduced on demand simply are not worth the hassle. If I go to the dealer I may mention it at some point but if I can't get them to fix it, what's the point, I've already showed them the HUD glare issue (and RickObe's fix) if Audi can't acknowledge and fix something that simple well....
#18
AudiWorld Member
Its only happened in my garage at startup, and lets say its happened 3 times in the last year. That's 3 out of say ~1000 times (maybe more) starting the car. Pretty bad rate, but if a problem is both uncommon and non-deterministic (there's probably a reason but knowing or finding the trigger renders it non-deterministic) your chance of getting it fixed is pretty close to 0. I mean they have to replicate the problem first, I've spent less time "fixing" this personally than it takes me to pull out of my driveway (let alone the rest of the drive to the dealer and further testing/discussion)
Maybe to be more clear: Its not their time I'm concerned about, its mine.
I'm not saying its acceptable and I put my foot down occasionally but easy to fix quirks which cannot be reproduced on demand simply are not worth the hassle. If I go to the dealer I may mention it at some point but if I can't get them to fix it, what's the point, I've already showed them the HUD glare issue (and RickObe's fix) if Audi can't acknowledge and fix something that simple well....
Maybe to be more clear: Its not their time I'm concerned about, its mine.
I'm not saying its acceptable and I put my foot down occasionally but easy to fix quirks which cannot be reproduced on demand simply are not worth the hassle. If I go to the dealer I may mention it at some point but if I can't get them to fix it, what's the point, I've already showed them the HUD glare issue (and RickObe's fix) if Audi can't acknowledge and fix something that simple well....
#19
Audiworld Junior Member
Join Date: Dec 2016
Location: Boston, MA
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I picked up my 18 Q7 Prestige last week and programmed button 1 stopped working today, so it lasted about a week and half. It worked when I left for work today but didn't work when I came home. it just blinks green. The only change I made was log into Audi Connect for the 1st time. I'll program it again and hope this isn't a regular occurrence.
#20
AudiWorld Member
I have the same homelink problem. It just stops working one day and I've already reprogrammed it 4 times. The Q7 definitely has some gremlins. Another issue is with the backup camera changing to graphic view (top view only) on its own. According to my salesman, Audi is aware of these issues. Well then, fix it Audi!