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Dealer blames me for a problem they can't fix.
I posted about intermittent failures of my soft close doors in another post. Other people have also reported this issue with their Q7. After a month at the dealer and a regional engineer looking at the problem, replacing the wiring harness in the driver's door etc. I took the car back. Two weeks later they mail me the paperwork and the diagnosis is......"system operating within design parameters. Operator error seems to be the cause." At at no point did anyone say "here's what you're doing wrong" or " this is how you make the system work all the time." I've had soft close doors on multiple cars and am quite familiar with how the system works. I have asked Audi of America to contact me. The problem started after they replaced the driver's door soft close switch BTW. |
If they fixed it that is fine or they need to tell you what you are doing wrong. If not it is is time to start the Lemon Law process. Then they will either fix or buy the vehicle back. |
Originally Posted by Greg in JaxFl
(Post 25125554)
If they fixed it that is fine or they need to tell you what you are doing wrong. If not it is is time to start the Lemon Law process. Then they will either fix or buy the vehicle back. |
I would respond with a letter (this way it's in writing) explaining the issue from the beginning, their attempts to fix it, and yet the problem still exists. I would go on to explain that if the "system is operating within design parameters. Operator error seems to be the cause."
Then ask them to explain; (1) Why was the harness replaced if there was nothing wrong? (2) If it is the "Operators Error" then why at no time has it been explained what the Operator is doing wrong to cause the issue? They have to provide you with some type of explanation.. |
Originally Posted by JT4
(Post 25125810)
I would respond with a letter (this way it's in writing) explaining the issue from the beginning, their attempts to fix it, and yet the problem still exists. I would go on to explain that if the "system is operating within design parameters. Operator error seems to be the cause."
Then ask them to explain; (1) Why was the harness replaced if there was nothing wrong? (2) If it is the "Operators Error" then why at no time has it been has it been explained what the Operator is doing wrong to cause the issue? They have to provide you with some type of explanation.. |
Originally Posted by Greg in JaxFl
(Post 25125554)
If they fixed it that is fine or they need to tell you what you are doing wrong. If not it is is time to start the Lemon Law process. Then they will either fix or buy the vehicle back. |
Originally Posted by djpeaksd
(Post 25125912)
Lemon Law for intermittent soft close door problems, really?
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Originally Posted by Corgiman
(Post 25125965)
Don't remember the brochure saying "Extra cost feature. Works 70% of the time." |
Originally Posted by djpeaksd
(Post 25125996)
Not saying its ok that your power close doors are not working as they should. However, maybe a different dealership could resolve your problem? I also don't think you will get anywhere with Lemon law if this is your only issue.
The whole "operator error" BS smacks of avoiding liability. |
Originally Posted by Corgiman
(Post 25126003)
There are a couple of other people on the forum with the same issue that haven't gotten a fix. . I have contacted AoA to see if we can get this resolved. I've had this system on several other cars and never had an issue. The whole "operator error" BS smacks of avoiding liability. |
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