Dealer blames me for a problem they can't fix.
#43
AudiWorld Member
Thread Starter
GM of the dealer just refers me back to the service manager who's nice on the phone but doesn't follow up. Said he would set up a meeting with the Regional Field Engineer. Bottom line is after keeping the car more than a month and replacing everything in the door and still not solving the problem the official AoA response is the car is ok and I'm the problem.
"Thank you for sharing the previous invoice as well as allowing time to conduct our due-diligence.
Upon further review with our Product Team, the mention of error would be in reference to attempts to utilize the features outside of the parameters that the features operate at. This could be, but not limited to pulling the door closed to just the first detent while still outside of the requirements for the soft close features to pull the door closed. Our Technical Field Manager who was previously present at the dealership during diagnosis found the vehicle to be operating as per design, and functioning as it should.
I understand that you are dissatisfied with our position however the vehicle is operating as intended and within the manufacturer specifications."
This will be my last Audi.
"Thank you for sharing the previous invoice as well as allowing time to conduct our due-diligence.
Upon further review with our Product Team, the mention of error would be in reference to attempts to utilize the features outside of the parameters that the features operate at. This could be, but not limited to pulling the door closed to just the first detent while still outside of the requirements for the soft close features to pull the door closed. Our Technical Field Manager who was previously present at the dealership during diagnosis found the vehicle to be operating as per design, and functioning as it should.
I understand that you are dissatisfied with our position however the vehicle is operating as intended and within the manufacturer specifications."
This will be my last Audi.
#44
GM of the dealer just refers me back to the service manager who's nice on the phone but doesn't follow up. Said he would set up a meeting with the Regional Field Engineer. Bottom line is after keeping the car more than a month and replacing everything in the door and still not solving the problem the official AoA response is the car is ok and I'm the problem.
"Thank you for sharing the previous invoice as well as allowing time to conduct our due-diligence.
Upon further review with our Product Team, the mention of error would be in reference to attempts to utilize the features outside of the parameters that the features operate at. This could be, but not limited to pulling the door closed to just the first detent while still outside of the requirements for the soft close features to pull the door closed. Our Technical Field Manager who was previously present at the dealership during diagnosis found the vehicle to be operating as per design, and functioning as it should.
I understand that you are dissatisfied with our position however the vehicle is operating as intended and within the manufacturer specifications."
This will be my last Audi.
"Thank you for sharing the previous invoice as well as allowing time to conduct our due-diligence.
Upon further review with our Product Team, the mention of error would be in reference to attempts to utilize the features outside of the parameters that the features operate at. This could be, but not limited to pulling the door closed to just the first detent while still outside of the requirements for the soft close features to pull the door closed. Our Technical Field Manager who was previously present at the dealership during diagnosis found the vehicle to be operating as per design, and functioning as it should.
I understand that you are dissatisfied with our position however the vehicle is operating as intended and within the manufacturer specifications."
This will be my last Audi.
#45
AudiWorld Member
Thread Starter
It’s a lease car half way through it’s term. Not sure I want to go to the trouble. The fact is the doors worked until they repaired other issues and replaced the soft close mechanism and flashed some software. They have never worked correctly since.
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