Our 2017 Q7 - A Lemon - Replaced by Audi of North America
03-22-2018, 03:20 AM
#41
Originally Posted by Richard Kaufman
I am right now at the stage where they have extended the offer to replace the vehicle. My question is did they offer you the option of going to the dealer and picking out the same or similar car? With us she just wrote that had to order the car for us with no other alternatives. I will not drive this car if at all possible which means for up to 5 months we are down to one car. The car and model are readily available locally and do not understand why the special order. I would be willing to pay if there is an option on the car that is not on mine. If they do order it do they deliver it to the same dealer for delivery to you. My final question is what did they do regarding all the warranties you may have purchased such as the extended warranty, Audi care and in my case rim and tire warranty as well as paint protection film. I look forward to your response and wish you all the best.
Great customer service ?
03-23-2018, 07:39 AM
#42
AudiWorld Member
Thread Starter
I am right now at the stage where they have extended the offer to replace the vehicle. My question is did they offer you the option of going to the dealer and picking out the same or similar car? With us she just wrote that had to order the car for us with no other alternatives. I will not drive this car if at all possible which means for up to 5 months we are down to one car. The car and model are readily available locally and do not understand why the special order. I would be willing to pay if there is an option on the car that is not on mine. If they do order it do they deliver it to the same dealer for delivery to you. My final question is what did they do regarding all the warranties you may have purchased such as the extended warranty, Audi care and in my case rim and tire warranty as well as paint protection film. I look forward to your response and wish you all the best.
02-23-2019, 07:41 PM
#43
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2018 Audi Q7 Concerning Engine Sound + Acceleration
Hi 2018 Audi Q7 Prestige (8K miles) model my car making similar rattling noise. dealer changed exhaust pipe but still coming same noise and they are unable find whats the issue.Can you please provide more details how did you apparoch Audi of North America and resolved your issue?
This thread is an updated continuation of: https://www.audiworld.com/forums/q7-...happy-2935609/
Hello all!
As stated in the copied thread above, I have not had the best experience with my 2017 Q7. On October 27th, I contacted someone at Audi of North America, explaining my situation and requesting a replacement vehicle. Today, November 13th, Audi Corporate placed an order for a replacement vehicle, specced by me to replace our 2017 Q7.
Here is a list of dates and events in order leading up to today:
Best,
Matt Shipley
Hello all!
As stated in the copied thread above, I have not had the best experience with my 2017 Q7. On October 27th, I contacted someone at Audi of North America, explaining my situation and requesting a replacement vehicle. Today, November 13th, Audi Corporate placed an order for a replacement vehicle, specced by me to replace our 2017 Q7.
Here is a list of dates and events in order leading up to today:
- October 27th - Made initial request to replace vehicle
- October 30th - Received Contact From Region Case Expert
- November 8th - Received Replacement Offer
- November 13th - Replacement Vehicle ORDERED
- Q7 3.0T quattro Tiptronic
- 2Y2Y - Glacier White metallic
- VB - Nougat Brown
- 1D6 - Towing package
- 1S1 - Vehicle jack
- 6NQ - Black cloth headliner
- 6W9 - DELETE Front License Plate Holder
- 949 - Cold weather package
- ACG - Audi connect Guide
- LMC - USB Cables
- PCU - Driver Assistance package
- QWL - Audi Guard Wheel Lock Kit
- SPC - Seven Pin Connector for Towing Hitch
- WPT - Prestige package
Best,
Matt Shipley
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