Kontroversen

Earlier this year, I called my dealer (Audi of Oneonta NY) to schedule service and was told they had just been notified that hey were no longer an Audi authorized dealer and couldn't perform any warranty related repairs. They referred me to Albany Audi, which is a 2.5 hour drive for me. Instead, I tried Audi of Cicero (Syracuse, NY, 1 hour away), Since I didn't buy my car there, they acted like they couldn't care less about servicing my car. The whole visit seemed like a total blow-off. Interestingly, I was there for almost two hours and didn't see a single customer come into the showroom (weird!). The Service Advisor has been completely unresponsive in following up on a TSB-related issue with my brakes. I've called and e-mailed with no response or call-back in the weeks since. I worked as a service advisor at a GM dealership for 6 years and can appreciate how hard the job can be. I'm only looking for basic customer service and quality technical support.

Long story short, I need to find a dealer for service and repairs at least through my warranty period. My choices are Audi of Ithaca (1 hour away), Wyoming Valley Motors (1.5 hours away), or Albany (2.5 hours away). Any recommendations or experience would be greatly appreciated.

AForePlayin'03

You can make a post here and have Vicenzo look into why they're being unresponsive. Then post here or here for recommendations.